Nathan Koelemay

Do NOT purchase from Grubbs! Honda CRV from Walid Naga at Grubbs Acura. Initially went in after Walid set an initial appointment as the car had not been serviced when acquired by Honda CRV from Walid Naga at Grubbs Acura. Initially went in after Walid set an initial appointment as the car had not been serviced when acquired by dealership. Low tire pressure indicator was on at purchase and was still on after first service. Set second service and arrived at 7:45 AM to get it taken care of. I was told they would have to wait until 9:00 AM to ask a sales manager about the service and then told they would have to keep the car all day after to get into service even though I had an appointment. The workers are wonderful people but Walid should have ensured there were no additional problems with the vehicle after my initial service and performed the basic follow-up expected with large purchases. Instead I felt like a nuisance when I had to tell him the tire pressure light was still on. It turned out that my break pads and other thongs needed replaced. I don't believe that Walid ever took my car for service the first time because I never received a service update or estimate when I initially took it in. When I told Walid about the issues he sent me back to the service department after saying he would talk with a manager and that he had already essentially "done his part". I felt like a problem being passed off to Nathan in service who was very understanding of the situation and worked with me to see if there were other options to pursue on pricing. Nathan was patient and went well above his job by listening to my side of the situation and how it all appeared to me as a buyer. I had to call into work two days because when I would reach out for updates on the vehicle repairs I could not contact a live person. I tried calling and texting people who had assisted me and it took two days before Nathan reached out to me asking if I'd heard anything on the repairs before he found out for me that it had been ready for pickup. There was a lack of internal communication on the repair and I feel like Nathan had to pick up the slack. I ended up having to pay over 700 dollars on the repairs and had been told that I could do six months financing with no interest which proved untrue. Instead the best offer was 12 months with 25% APR for the repairs. Overall the whole situation has left a terrible impression of Grubbs on me, and others around me who have heard about the situation. More

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