Nathan (Nate) Garcia
Nathan (Nate) Garcia at Germain Honda of Surprise

Nathan (Nate) Garcia

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.8
286 Reviews

Hello! I've been at Germain Honda of Surprise since February 2020 and would love to meet you and your Honda. In addition to working with you on your cars needs, I am a USAF veteran who enjoys fishing, biking, and spending quality time with my family.

Dealership Experience

6 yrs, 9 mos

Industry Experience

9 yrs, 5 mos

Specialties & Trainings

Automotive technician degree from Arizona Automotive Institute

4.8

286 Reviews

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286 Reviews of Nathan (Nate) Garcia

September 17, 2026

Dealership Rating
Employee Rating

Excellent service will continue to go back for all the service rqquirements. Great job people More

by jkingsbury09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2026

Germain Honda of Surprise responded

We truly appreciate your business and thank you for trusting our team with your automotive service needs. Best Regards, Sassha Motz General Manager

September 12, 2026

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Employee Rating

Thanks to the Honda Team, great job! Nice work area for the wait to get my car More

by jon.olander
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 14, 2026

Germain Honda of Surprise responded

Thank you. Our team works hard to provide a positive and comfortable guest experience. Best Regards, Sassha Motz General Manager

September 07, 2026

Dealership Rating
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Excellent customer service Love Surprize Dealership Nathan is excellent , will definitely com back I always come here More

by lucysdoghouse
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2026

Germain Honda of Surprise responded

Thank you for the wonderful review! We’re thrilled to hear you’ve consistently had great experiences at Germain Honda of Surprise and that Nathan took excellent care of you. We truly appreciate your continued loyalty and look forward to welcoming you back! Best Regards, Sassha Motz General Manager

August 31, 2026

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I was delighted to be able to schedule an appointment with in a few days of my service call. I was greeted by my advisor and was read what I had described as a concern for service. The advisor then exp More

by Yaya_sisters_7
Service Price Transparency
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Recommend Dealer
Yes
Sep 02, 2026

Germain Honda of Surprise responded

Thank you for sharing your experience! We’re glad we could accommodate your appointment quickly and provide clear communication throughout your visit. We also appreciate your kind words about our dealership atmosphere. We look forward to serving you again! Best Regards, Sassha Motz General Manager

August 29, 2026

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Appointments all always easy to make that fit my schedule. No long waits getting checked in and the estimated time to complete the service is always right on. I would recommend this dealership to ge More

by tman515
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Germain Honda of Surprise responded

Thank you for your wonderful feedback and recommendation! We’re pleased to hear that scheduling an appointment is convenient, check-in is quick, and our team consistently completes your service within the estimated timeframe. We truly appreciate your continued trust and are grateful you choose Germain Honda of Beavercreek for your vehicle’s service needs. We look forward to seeing you again! Best Regards, Sassha Motz General Manager

August 28, 2026

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We appreciate notifications about services and recalls. Always Easy to get an appointment. Friendly staff. More

by Mary Jane Johnson
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Recommend Dealer
Yes
Aug 28, 2026

Germain Honda of Surprise responded

Providing our guests with a positive and easy experience is our goal. Thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

August 26, 2026

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Employee Rating

Broken front piece on car, didn't explain anything to me, happy to take my money. Left tire low, More

by KELJV
Service Price Transparency
Workmanship
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Recommend Dealer
No
Sep 29, 2026

Germain Honda of Surprise responded

We understand your concern regarding the fuel pump replacement and the damage to the front piece, and we appreciate you bringing this matter to our attention. We would like to have the opportunity to discuss the concern regarding the damaged front piece and work toward a resolution. Please contact Justin Smith directly at 602-875-8651 so he may personally address the matter. We look forward to speaking with you and working toward a resolution. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

August 26, 2026

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Employee Rating

Nathan Garcia customer service skills are lacking. He needs additional training. But we enjoyed the waiting area. More

by marie.graham2
Service Price Transparency
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Recommend Dealer
Yes
Aug 27, 2026

Germain Honda of Surprise responded

Thank you for sharing your feedback. We’re sorry to hear that your experience with Nathan did not meet your expectations. We take your comments regarding customer service seriously and will use them as an opportunity for additional coaching and training. We’re glad you enjoyed our waiting area and appreciate you choosing us for your service needs. Best Regards, Sassha Motz General Manager

August 25, 2026

Dealership Rating
Employee Rating

Nate always takes good care of us by keeping us informed of our car status and answering all our questions. The car is clean when we get it back. We couldn’t ask for more. More

by teachslt
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 26, 2026

Germain Honda of Surprise responded

Thank you! We're happy to hear that you have had great experiences with us and that your latest visit with Nate was another excellent one. We appreciate your business and look forward to working with you again! Best Regards, Sassha Motz General Manager

August 20, 2026

Dealership Rating
Employee Rating

Have requested someone to call me back. They did, but then transferred me to an empty number as far as I can tell. I received two pieces of mail today, one from DMV informing me that my re More

by bridgemaven1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Alfredo (Al) Bustamante

Aug 21, 2026

Germain Honda of Surprise responded

Hello. Thank you for speaking with me yesterday about the DMV questions you had. I am glad we got this explained and handled for you. Give me a call if you have any questions or need anything in the future. Tracey Ford Sales Manager 602-875-8604

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