Nathan (Nate) Garcia
Nathan (Nate) Garcia at Germain Honda of Surprise

Nathan (Nate) Garcia | Page 2

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.8
286 Reviews

Hello! I've been at Germain Honda of Surprise since February 2020 and would love to meet you and your Honda. In addition to working with you on your cars needs, I am a USAF veteran who enjoys fishing, biking, and spending quality time with my family.

Dealership Experience

6 yrs, 9 mos

Industry Experience

9 yrs, 5 mos

Specialties & Trainings

Automotive technician degree from Arizona Automotive Institute

4.8

286 Reviews

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286 Reviews of Nathan (Nate) Garcia

August 14, 2026

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Employee Rating

Have gotten my Acura serviced there twice in a row. Service writer was very polite. Price was what I expected, they didn't try to upsell. Waiting area was good size and pleasant. Took a little long More

by Kelly.mcnamara
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2026

Germain Honda of Surprise responded

Thank you for sharing your feedback. We’re glad to hear our team was polite and professional, and that you appreciated the comfortable waiting area and straightforward service. We apologize for the longer-than-expected wait and understand your concern regarding the tire tread measurements. We’d be happy to review your previous and current service records to clarify the discrepancy and ensure you have accurate information through our new UVEye machine. Please stop by and pull up to the service drive, drive through the UVEye, and then ask for our Service Director, Justin Smith. We will then physically go out to the vehicle with a tread depth tool and give you the results. As always, we appreciate your business and look forward to addressing this concern for you. Best Regards, Sassha Motz General Manager

August 14, 2026

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Very satisfied with the service provided and very pleased with the service writer Nathan. He did not try to sell me a service I did not need. Service was done quickly and done right. More

by vinnyandlynn
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Recommend Dealer
Yes
Aug 19, 2026

Germain Honda of Surprise responded

Thank you for the great feedback! We’re glad Nathan provided honest, efficient service and made sure your vehicle received exactly what it needed. We truly appreciate your trust and are happy to hear everything was completed quickly and correctly. We look forward to serving you again! Best Regards, Sassha Motz General Manager

August 11, 2026

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Francisco was very friendly and explained what service my car needed. The service was done quickly. More

by Maryjanez4life
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Recommend Dealer
Yes
Aug 12, 2026

Germain Honda of Surprise responded

Thank you so much for the 5-star review! We are so happy that you had such a great experience with our service department, and that Francisco was able to provide such a positive car service for you! Best Regards, Sassha Motz General Manager

August 11, 2026

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Thank you guys for all your help. Taking care of my vehicle.Thank you for the great customer service More

by gborja2
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Recommend Dealer
Yes
Aug 11, 2026

Germain Honda of Surprise responded

The goal of our team is to ensure every guest receives only the best in customer care. Thank you for choosing Germain and for leaving us this kind review. Best Regards, Sassha Motz General Manager

August 04, 2026

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Nathan always listens to us and goes the extra mile to help his clients. Nathan always goes above and beyond to help his clients wonderful customer service More

by julie.bowersock
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Recommend Dealer
Yes
Aug 04, 2026

Germain Honda of Surprise responded

Nathan is dedicated to customer satisfaction, and we are fortunate to have him on our team assisting our valued guests. Best Regards, Sassha Motz General Manager

July 30, 2026

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Nathan is always great to work with for service. He is very communicative and explains everything well. More

by Mimi_338
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Recommend Dealer
Yes

Other Employees Tagged: Nathan Garcia

Jul 31, 2026

Germain Honda of Surprise responded

We sincerely appreciate your taking the time to share your positive experience with Nathan. It is rewarding for our team to know their dedication to our customers is making a real difference. Thank you for your continued business. Best Regards, Sassha Motz General Manager

July 28, 2026

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The service manager David was able to help after a discrepancy in the service department with AC issues on a recall Honda required. He was able to speak with corporate and come up with a reasonable pl More

by Lmirels
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Recommend Dealer
Yes

Other Employees Tagged: David McKee

Jul 29, 2026

Germain Honda of Surprise responded

Thank you for sharing your experience. We are pleased that David stepped in, found the descrpancy and was able to come up with a plan. We truly value your business and look forward to our continued relationship. Best Regards, Sassha Motz General Manager

July 28, 2026

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My visit was a pleasant experience and everything went as planned. My advisor was knowledgeable and very professional. More

by Mullin34
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Recommend Dealer
Yes
Jul 28, 2026

Germain Honda of Surprise responded

We are pleased your visit was a quality and smooth experience, just as it should be. Thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

July 27, 2026

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I called Robert after being told by Earnhardt Honda that they were going to hold our car for a week before looking at it. He got us right in. Parts needed to ordered, but our car was fixed properly the ne More

by FRANK_MERLINO
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Recommend Dealer
Yes
Jul 28, 2026

Germain Honda of Surprise responded

Our team is happy we were able to assist and get your vehicle concerns quickly addressed and get you back on the road. Thank you for allowing us to assist, and we do hope to be of service to you again. Best Regards, Sassha Motz General Manager

July 23, 2026

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I chose Germain Honda because of poor service from Earnhardt Honda. Best decision I made! Germain is only 3 minutes further for me and I can avoid I-10! And Nathan explained things clearly for me - More

by BECKLERDEB
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2026

Germain Honda of Surprise responded

Thank you for giving Germain Honda a chance! We're thrilled to hear that Nathan provided clear communication and made your visit a positive experience. We appreciate your trust and look forward to welcoming you back for your future service needs! Best Regards, Sassha Motz General Manager

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