Nathaniel Auriemma

The worst experience in buying a truck that was traded at Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was r Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was repaired later. Clerical errors with the processing of the insurance charge and I had to request it 3 times for modification under Subaru's direction. After making a deposit to purchase the truck at the agreed price, the internet sale site continued to advertise the price $502.00 lower. I was told it was a mistake and if I broke the deal my deposit was at default. I asked if I could get some free oil changes and was told point blankly "We don't give out free oil changes". The buyer vehicle order at the closing was inflated 440 dollars more and this was not communicated to me; plus this was an error of the sales tax. Their adjustment was played as a new deal for me when in fact the price was the original price. After settling on the finance, my calls were ghosted along with emails sent. In trying to resolve a warranty issue, service appointment requests were difficult to obtain. The needed repair involved leaking oil hoses and should have been noticed at their initial check in. I was told I would get a full tank of gas, and this was not done. The truck I appreciate it but the service and respect were very lacking. I never want to deal with Subaru of Troy again. More

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I just purchased a second time from Subaru of TROY. We were so pleased with our experience for a second time. We felt so comfortable working with Nate. There was no pressure and all questions were ans We were so pleased with our experience for a second time. We felt so comfortable working with Nate. There was no pressure and all questions were answered. Buying a car is not my favorite thing to do because I don’t like to feel pressured. I felt relaxed during my conversation, needed time to think, called back the next day and am so happy I again bought from this dealership. More

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My wife and I were not sure what we wanted. Nate was helpful in going through the features that we were interested in and which car had those features. When we decided what we wanted Nate went Nate was helpful in going through the features that we were interested in and which car had those features. When we decided what we wanted Nate went to work and got the exact car we were looking for. Nate made the whole process very easy from start to finish. We also appreciated the help from the Sales Manager, Cullan Hanna and the Finance Manager, Mark Paone. Great place and great people to buy a car from. More

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I have never dealt with such sales incompetence I was promised several things and not delivered Sold me on starlink doesn’t come with model, used lower insurance as reason to get Tried to tell me promised several things and not delivered Sold me on starlink doesn’t come with model, used lower insurance as reason to get Tried to tell me xm radio was included until corrected by sales manager States selling vehicle that was on lot the longest but it had a couple of extras …. No extras Very disappointed More

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