Amanda Denyse

I had worked with the same Subaru salesperson for years, but never felt confident that my best interests were truly a priority. After several weeks of going back and forth without making progress on turning but never felt confident that my best interests were truly a priority. After several weeks of going back and forth without making progress on turning in my leased vehicle and securing a new one, I decided to explore other options. I contacted Subaru of Troy, and they were able to schedule an appointment for me that very same morning. Shortly after booking, Jeff reached out personally to introduce himself, express that he was looking forward to meeting me, and gather more details about what I was looking for—well before I even arrived. From the moment I walked in, I was warmly welcomed and promptly brought into Jeff’s office. Jeff was incredibly patient, taking the time to walk me through the pros and cons of each option so I could make an informed decision without feeling pressured. I ultimately left with a 2026 Subaru Ascent in my favorite color—black—and couldn’t be happier with the experience. I will absolutely recommend Jeff and the entire team at Subaru of Troy to anyone I know. It was truly a pleasure from start to finish. More

Report | Print

Good service and professional employees. The dealership is clean and welcoming and appealing to customers. The dealership is clean and welcoming and appealing to customers. More

Report | Print

Staff and employees are great to interact with, not pushy to get you into a car but rather makes sure that when you’re after one that you know exactly what you’re getting into. Many drive what they sell whic to get you into a car but rather makes sure that when you’re after one that you know exactly what you’re getting into. Many drive what they sell which futher reinforces what they say about their inventory. More

Report | Print

Subaru of Troy was reasonable with pricing and willing to negotiate. Car was ready the same day. No issues at all to complain about. negotiate. Car was ready the same day. No issues at all to complain about. More

Report | Print

The worst experience in buying a truck that was traded at Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was r Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was repaired later. Clerical errors with the processing of the insurance charge and I had to request it 3 times for modification under Subaru's direction. After making a deposit to purchase the truck at the agreed price, the internet sale site continued to advertise the price $502.00 lower. I was told it was a mistake and if I broke the deal my deposit was at default. I asked if I could get some free oil changes and was told point blankly "We don't give out free oil changes". The buyer vehicle order at the closing was inflated 440 dollars more and this was not communicated to me; plus this was an error of the sales tax. Their adjustment was played as a new deal for me when in fact the price was the original price. After settling on the finance, my calls were ghosted along with emails sent. In trying to resolve a warranty issue, service appointment requests were difficult to obtain. The needed repair involved leaking oil hoses and should have been noticed at their initial check in. I was told I would get a full tank of gas, and this was not done. The truck I appreciate it but the service and respect were very lacking. I never want to deal with Subaru of Troy again. More

Report | Print