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Nathaniel Jenkins

Overview Reviews (133) Inventory (135)

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Nathaniel Jenkins

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.6

133 Reviews

Overview Reviews (133) Inventory (135)

4.6

133 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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133 Reviews of Nathaniel Jenkins

September 10, 2026

Dealership Rating

Employee Rating

Everything was great, just took a lot longer than expected The staff was thorough in recommendations expected The staff was thorough in recommendations More

by melody.hilderman

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

September 07, 2026

Dealership Rating

Employee Rating

Good job and great customer service the advisor knows what he doing and manager Matt was great what he doing and manager Matt was great More

by chauncey.lovett

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shahat Mohamed, Vincent Lor, Jessica Phillips, Tom Lowther, Lori Gong, Kevin Cameron

Sep 07, 2026 -

Heiser Toyota responded

We’re glad our service advisor’s knowledge and our manager’s guidance ensured smooth service on your Chevrolet Tahoe. Your kind words mean a great deal to us. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

September 05, 2026

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Employee Rating

Easy to make appointment. Great customer service. I trusted that my service advisor, Nate, did not try to upsell any unnecessary services. Great customer service. I trusted that my service advisor, Nate, did not try to upsell any unnecessary services. More

by kellyschappert

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Sep 05, 2026 -

Heiser Toyota responded

Hearing that scheduling your service appointment was easy and that you trusted Nathaniel not to recommend unnecessary work means a lot to us. We’re glad we could provide honest advice and dependable service for your Toyota Avalon. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

September 04, 2026

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Employee Rating

Fantastic! ! Everyone is super nice and great to work with!! All employees are genuine and honest! ! Everyone is super nice and great to work with!! All employees are genuine and honest! More

by Nmv6425

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Sep 04, 2026 -

Heiser Toyota responded

Knowing you found our team genuine and honest means a lot to our service department. We’re glad the service visit for your Camry felt welcoming and straightforward. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

September 04, 2026

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Employee Rating

Nate is AMAZING! He is always fair, honest, quick and kind to us. Always friendly with amazing customer service. Only person I'll work with is Nate from now on becaus He is always fair, honest, quick and kind to us. Always friendly with amazing customer service. Only person I'll work with is Nate from now on because he is so fantastic! More

by ARELLIOTT27

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Sep 04, 2026 -

Heiser Toyota responded

Hearing that Nathaniel’s fairness, honesty, and kindness made your service experience so positive means a lot to our team. We’re honored you’ll work exclusively with him for your Toyota Sienna’s service and look forward to helping with any future maintenance needs. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

September 04, 2026

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Employee Rating

Not happy that I wasn’t given correct information. Will not go back, EVER! Horrible Will not go back, EVER! Horrible More

by momo7807

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Michael Wemmer

September 03, 2026

Dealership Rating

Employee Rating

Nate provided great service at Heiser Toyota. He was very helpful when I brought my car in for service, answered all of my questions, and made sure I understood everything. He even helped me get He was very helpful when I brought my car in for service, answered all of my questions, and made sure I understood everything. He even helped me get a small discount, which I really appreciated. Great experience overall! More

by landeryang21

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Sep 03, 2026 -

Heiser Toyota responded

Your mention of Nathaniel helping you understand every detail of the service on your FJ Cruiser and securing that small discount truly showcases our team’s commitment to transparent, valuable service. Hearing you felt supported and informed through every step means a lot to our service team. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 31, 2026

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Employee Rating

Very accommodating with the complexities of having to go back and forth with Toyota for parts replacement coverage back and forth with Toyota for parts replacement coverage More

by EANDCHANSEN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Aug 31, 2026 -

Heiser Toyota responded

Our service team was glad to handle the back-and-forth with Toyota to secure parts replacement coverage for your Prius. Your five-star rating and kind words mean a lot to us. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 21, 2026

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Employee Rating

The video and free car wash are very great perks. Shuttle service is very nice. Shuttle service is very nice. More

by diane.garhart

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Cameron

Aug 21, 2026 -

Heiser Toyota responded

Your mention of the video overview and complimentary car wash highlights the perks we aim to offer during service on your Prius. It’s great to know the shuttle service made your visit more convenient. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 20, 2026

Dealership Rating

Employee Rating

Service is great. Prices are exorbitant. Will be getting service elsewhere due to cost. Employees universally helpful Prices are exorbitant. Will be getting service elsewhere due to cost. Employees universally helpful More

by kevin_kozak

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 20, 2026 -

Heiser Toyota responded

Kevin, thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

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