Nathaniel Jenkins

I ended up waiting over 3 1/2 hours for what amounted to an oil change and a check on a recall item. Was told it would take an hour. Was not updated and also ended up missing a meeting. Not professional or an oil change and a check on a recall item. Was told it would take an hour. Was not updated and also ended up missing a meeting. Not professional or customer friendly. Was told there were delays with the technician. More

by stevesteidinger Verified Customer Verified Customer

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Lacking attention to most basic details. Nate was not at his desk most of the time I was there, then he complained to me that someone else helped check me in. 'Needs Service' message not cle Nate was not at his desk most of the time I was there, then he complained to me that someone else helped check me in. 'Needs Service' message not cleared. Service desk did not know how to clear it when I called in for help. It's over an hour round trip to drive back to clear your mistake. My basic request for assistance while there was ignored. For a first introduction to your service quality this was the worst. More

by pattymart Verified Customer Verified Customer

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Already described above More expensive and time-consuming than expected (6-year checkup) but happy with service. For $1500 would be nice to throw in car wash (they gave me a coupon but not sure when I'll get than expected (6-year checkup) but happy with service. For $1500 would be nice to throw in car wash (they gave me a coupon but not sure when I'll get back to use it). More

by Caroline Verified Customer Verified Customer

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I had a good experience at the dealership. My issue was resolved promptly and because it was a simple fix, I was not charged. My issue was resolved promptly and because it was a simple fix, I was not charged. More

by lisamorselli Verified Customer Verified Customer

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I feel that almost 4 hours for an oil change, tire rotation, inspection, and repairing a windshield washer hose is way too long when I had an 8:00 appointment. I will be trying a different dealer for rotation, inspection, and repairing a windshield washer hose is way too long when I had an 8:00 appointment. I will be trying a different dealer for my next ToyotaCare service. In addition, when I picked up the new SUV in January, the passenger-side tires were inflated to 36 PSI, but the driver's-side tires were at 19PSI. I was not familiar withthe warning consol so drove o the low tires for about 300 miles. Not very happy with attention to detail and efficiency. More

by Herb Verified Customer Verified Customer

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I appreciate the video that was sent with the detailed explanation of what I was seeing in the video. I was surprised to find out that the cost of the oil change was as high as it was. explanation of what I was seeing in the video. I was surprised to find out that the cost of the oil change was as high as it was. More

by OJOE196100000 Verified Customer Verified Customer

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I was there for more than an hour and a half for an oil change and tire rotation and my tire pressure was low. It would've been nice for them to fill my tire up. change and tire rotation and my tire pressure was low. It would've been nice for them to fill my tire up. More

by onnaphipps24 Verified Customer Verified Customer

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I have been at this dealership for at least 15 years. I trust them and have always been treated kindly. I trust them and have always been treated kindly. More

by ellie_schm Verified Customer Verified Customer

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Nathaniel was nice and friendly, everything was easy to handle. After my service, he told me more about purchasing a tire as I mention before I wanted more. He told me about a deal that was coming soon. To handle. After my service, he told me more about purchasing a tire as I mention before I wanted more. He told me about a deal that was coming soon. To add on he also helped me through the free car wash deal. More

by yangk09 Verified Customer Verified Customer

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The service was fast, professional, and timely. I had a concern, it was validated and the issue was resolved. I had a concern, it was validated and the issue was resolved. More

by jmoinmexico Verified Customer Verified Customer

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