2021 Ford F-600 box truck 30,000 mile service
oil
change, air filters, fluid checks
change, air filters, fluid checks
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by PAYMENTS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Richard
Sep 12, 2023 -
Truck City Ford responded
We appreciate your time and your business. Our service group is top rated, and will work hard to earn and keep your business. We look forward to the next opportunity to serve you.
As always, great communication and great service.
Very happy to recommend Nate and Truck City.
Very happy to recommend Nate and Truck City.
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by MELROSEKP
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2023 -
Truck City Ford responded
Your time and your business are very important, and you have lots of choices for purchasing or servicing a vehicle. We are glad you chose Truck City Ford as your service dealer, and appreciate your loyalty to the brand and Truck City. Nate never disappoints and will work tirelessly to get the job done right.
Kind and professional.
Knowledgeable about the truck I needed parts for and got me the correct parts
Knowledgeable about the truck I needed parts for and got me the correct parts
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by DARYL.BURRELL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike Rodgers
, Jonathan Henry, Scott Jordan, Tim King, Charity Miranda, Joe Vanek
Sep 12, 2023 -
Truck City Ford responded
Daryl, thanks for the kind words and the feedback for Truck City ford. We will always work hard for your business, and keep you informed for updates. Our techs are very well trained with certifications for superior performance. You have lots of choice for service, and we are glad you are loyal to Truck City.
Thank you for getting my car back on the road, and for
working with me on the timing. Nate was excellent at communicating to me everything that was going on.
working with me on the timing. Nate was excellent at communicating to me everything that was going on.
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by Jason
Verified Customer
Verified Customer
Service Price Transparency
Sep 07, 2023 -
Truck City Ford responded
We appreciate your business at Truck City ford, and you worked with one of the best. Nate always delivers top quality service and ensures the work is completed correctly and in timely manner. Thanks for taking time out of your day to let us know.
A HUGE shout out to the service department.
Specifically, Nate Lewis and Mike Rodgers. Don't worry, I won't go into the long story...
Let me just say that Nate (Service Advisor) and Mike (Serv
Specifically, Nate Lewis and Mike Rodgers. Don't worry, I won't go into the long story...
Let me just say that Nate (Service Advisor) and Mike (Service Director) went above and beyond to ensure that I walked away as a satisfied customer.
The fact that my vehicle is not even a Ford speaks volumes. They could've told me that it wasn't their problem and sent me on my way but they didn't. They did more than was necessary and I hope they get the recognition that they truly deserve.
I mention my vehicle isn't a Ford because they work on other brands and customers should know this and give them a chance to earn your business. However, call first to make sure it's something that they can, in fact, work on for you.
I promise you will not be disappointed with the customer service you receive.
Thank you, Nate and Mike, for going the extra mile to make a customer happy. If I decide to buy a Ford next, I will make sure the GM knows it's because of the service you provided!
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by lmsatx512
Service Price Transparency
Sep 06, 2023 -
Truck City Ford responded
What a great review and feedback for the Truck City team. I would agree that Nate will always go the extra mile to work on all vehicles and not just Ford. Your feddback mirrors the mindset at the dealership, and we are always open to feedback negative or positive. We use reviews as an additional training tool and opportunities for coaching when we msis the mark occasionally. Thanks again.
Pleased with the overall experience.
Easy to make appointment, easy check in, and I like the communication via text.
Easy to make appointment, easy check in, and I like the communication via text.
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by SWAMSBURY
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2023 -
Truck City Ford responded
We appreciate your time and your business. We constantly monitor our processes to ensure we are doing the right things for the customer. Streamlining the check in was one area we have worked on relentlessly with the teams. The team is recognized as one of the best in the state, and works to keep that reputation. Thanks for the rating.
Nate was eager to help and accommodating.
We felt at ease with him handling our case.
We felt at ease with him handling our case.
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by SINCLAIR NAGY
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2023 -
Truck City Ford responded
We are very proud of our service group and all the teams included in that group. They work cohesively behind the scenes for the great work teamwork,and providing great service to al our customers. Nate is a true professional and is often requested by his loyal customers. We appreciate your business, your time and your rating.
After to going to other ford dealerships, truck city made
me believe that all dealers aren’t so bad. Thank goodness too because my confidence was going down quick after ford visits in New Braunfels and San M
me believe that all dealers aren’t so bad. Thank goodness too because my confidence was going down quick after ford visits in New Braunfels and San Marcos.
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by Matt David
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2023 -
Truck City Ford responded
It is heartwarming to know that Truck City exceeded your expectations, and I am sorry the other Ford dealers did not provide the service you requested. Truck City will work to earn and keep your buisness, and the teams work cohesively and seamlessly together to complete your deal. Thanks for the feedback, and the recommendation.
Nate was very good about communicating with us.
Communication is key when you have your car in the shop.
Communication is key when you have your car in the shop.
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by JOSHMITCHEL75
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2023 -
Truck City Ford responded
Nate is one of our highly qualified Service Advisors, and will always work with the customer to ensure we spot any issues for your vehicle. We agree that communication is key and the lack of communication can cause anxiety for anyone. We use the reviews as a check and balance for our systems and processes. Thanks for the feedback.
Truck City Ford consistently exceeds my expectations.
Thank you, Nate, Mario, Marrissa, and the entire Team!
Thank you, Nate, Mario, Marrissa, and the entire Team!
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by Aggie in Austin
Verified Customer
Verified Customer
Service Price Transparency
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