Nayeli Torres

Out of state purchase nightmare! Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparenc Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the most frustrating car buying experience EVER! 6/18/2025 (day 1) committed to purchasing a CPO vehicle; 6/20/2025 (day 3) received purchase documents, which had multiple errors (including missing inspection results on the CPO checklist); 6/23/2025 evening (day 6) received 3rd & FINAL set of purchase documents (rejected 2 sets previously due to multiple errors); 6/24/2025 (day 7) full payment (funds) wired & dealership reduced the vehicle price online (despite having a signed purchase agreement). Requested refund of the price difference & received partial refund for the inconvenience; 6/25/2025 (day 8) dealership confirmed receipt of wired funds 6/26/2025 (day 9) transport co. picked up the vehicle & I received digital copy of title & registration documents to review - notified dealership that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address); 6/27/2025 (day 10) received physical title & registration documents to sign (via FedEx) & the ‘Appt. of Agent’ form was incomplete (still missing the agent’s name & address), which was not provided until several hours after the other signed documents had been dropped off at FedEx; 6/28/2025 evening (day 11) received the FedEx label (as email attachment) needed to return completed & signed Appt. of Agent forms; 6/29/2025 (day 12) dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the dealership; 6/30/2025 (day 13) transport co delivered vehicle (only 1/4 tank of gasoline from the dealership) Dealership also lost the owners manual & 2nd key fob for the CPO vehicle that I purchased which now have to be ordered directly through the manufacturer. As a result of the slow processes & plethora of inefficiencies at this dealership, I have now paid for insurance & a vehicle that cannot be legally driven because the title & registration still have not been filed with my state. AND I just learned it will be at least another week before I have the state’s required documents! More

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Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us managers. They really tried to find the best deal for us More

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The Palm Springs dealership team was exceptional from beginning to end with support in the purchase of our vehicle. Their professionalism and knowledge of the process made for a smooth experience. beginning to end with support in the purchase of our vehicle. Their professionalism and knowledge of the process made for a smooth experience. More

by natalieowens6 Verified Customer Verified Customer

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Courteous, straight to the point, transparent and efficient. I been a BMW customer for a long time and this was my first out of state purchase and the best experience to date in any BMW dealer. Thank efficient. I been a BMW customer for a long time and this was my first out of state purchase and the best experience to date in any BMW dealer. Thank you Nayeli and the team for the amazing experience. More

by Noe Rodriguez Verified Customer Verified Customer

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We had the best used car buying experience you could possibly have. 10 out of 10 would do it again. possibly have. 10 out of 10 would do it again. More

by gottasortitout Verified Customer Verified Customer

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Everyone I dealt with, Paul, Nayeli, and Gilbert and Gary who delivered my vehicle were absolutely top level and extremely strong advocates for BMW of Palm Springs and the Indigo Auto Group. I’m glad to have who delivered my vehicle were absolutely top level and extremely strong advocates for BMW of Palm Springs and the Indigo Auto Group. I’m glad to have bought my car there and would gladly go back! More

by GAVIN130 Verified Customer Verified Customer

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This car buying experience was the best I've ever had' Definitely the best BMW dealer out of my last 5 BMW dealer experiences! I had decided to try another brand out of frustration but I am super glad I t Definitely the best BMW dealer out of my last 5 BMW dealer experiences! I had decided to try another brand out of frustration but I am super glad I tried 1 more time. My sales person was Nayeli Torres and she was beyond helpful and incredibly accommodating even after the sale. Definitely ask for Nayeli Torres, in my mind she facilitated everything perfectly and she is a super sweet person. Thank you! Additionally their electronics trainer was excellent. More

by Jestersmusic Verified Customer Verified Customer

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The purchase was very smooth, felt no pressure at all. The longest wait was the finance department cause he was with a client. I would highly recommend! The longest wait was the finance department cause he was with a client. I would highly recommend! More

by asquite Verified Customer Verified Customer

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Im thankful for all the people who work there. They are very nice and helpful. Sir Bryan at service is knowledgeable and helpful in all of my concerns. Me and my wife also want to thank Sir Vince They are very nice and helpful. Sir Bryan at service is knowledgeable and helpful in all of my concerns. Me and my wife also want to thank Sir Vince at service for treating us with utmost kindness. That is why I will not hesitate to refer them to my family and friends. More

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Nayeli was super easy to work with. So was Gilbert in finance. I did not deal with Vaneisha so can't comment on that. So was Gilbert in finance. I did not deal with Vaneisha so can't comment on that. More

by Hussain Boxwala (Racebox) Verified Customer Verified Customer

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