Neal Guidarelli
Neal Guidarelli at Tom Wood Toyota
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Neal Guidarelli

Service and Parts Director

Tom Wood Toyota

6408 Crane Drive
Whitestown, IN 46075

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51 Reviews

Neal has been in the automotive industry for 14 years! He helped run a family owned business that consisted of a “Buy Here Pay Here” car lot, a salvage yard, and an automotive repair shop. He recently got married to his now wife Katie back in February of 2018. In his free time, Neal enjoys running, golfing, camping, hiking, sports…basically any outdoor activity. He is also a diehard Steelers fan. Fun Fact: Neal has run the Indy Mini for 8 STRAIGHT YEARS and has ended his streak at 5 straight for the Chicago Marathon this past year.

Dealership Experience

7 yrs

Industry Experience

18 yrs, 11 mos

not yet
rated

51 Reviews

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51 Reviews of Neal Guidarelli

July 28, 2023

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Employee Rating

Barbara Zimny is awesome. I purchased a new 2022 Toyota Sienna Platinum at a different dealership (which was a big mistake!) but take it to Barbara for service because she is More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barbara Zimny

Jul 31, 2023

Tom Wood Toyota responded

Dennis, it's great to know that Barbara has been providing you with superior service at Tom Wood Toyota. We appreciate your recommendation and look forward to continuing our business with you! Safe travels until we see you next time!

July 24, 2022

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Employee Rating

Fast and easy. I like the email use for repair and consult and easy to make an appointment. More

by gltruax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

Jul 25, 2022

Tom Wood Toyota responded

Thank you for reviewing us! We appreciate your business and hope to see you back at Tom Wood Toyota!

May 25, 2022

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Employee Rating

Fox News was on the tv in the waiting room. And I am dismayed that Toyota broke it’s promise not to fund candidates who tried to overthrow the 2020 election. More

by Marilyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 25, 2022

Tom Wood Toyota responded

Hi Marilyn. Thanks for taking the time to leave us a review. Let us know if we can do anything else to assist you.

May 11, 2022

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Employee Rating

Need more comuncation between Desk and shop , maybe little more friendly with customers especially Those who have bought the car there More

by bradymike86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Underwood, Jeff Fernandez, Mike Cuzzo, Samantha Crowe, Yash Bansal , Trey Fields, Alberto Rodriguez, Dennis Smith, Josh Tharp

May 11, 2022

Tom Wood Toyota responded

Thank you for sharing. We aim to provide a high level of communication and client care, and I'm sorry you feel we've fallen short. I want to better understand how we let you down so we can ensure it doesn't happen again. If you're willing to share the details, please give me a call at 317-298-9081. Best, Neal Guidarelli - Service Manager

April 20, 2022

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The service staff were very helpful in getting my 4Runner repaired. The dealership was clean and the staff was very welcoming and responsive. More

by Ian A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

Apr 20, 2022

Tom Wood Toyota responded

Ian, thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Tom Wood Toyota team. Drive safely in your Toyota 4Runner, and we hope to see you back!

December 17, 2021

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Great service department, great professional service reps, great technicians, nice clean facility, overall, a great atmosphere and a great place to visit! More

by jferriell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle Underwood, Mike Cuzzo , Trey Fields, Alberto Rodriguez, Dennis Smith, Barbara Zimny

Dec 17, 2021

Tom Wood Toyota responded

It's fantastic to hear that we truly delivered a 5 star experience in every way. The Tom Wood Toyota team is so thankful for your positive feedback, and we hope you'll reach out next time you need automotive care!

December 04, 2021

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Employee Rating

Clean and efficient. Friendly staff Work done on time. Love having the dealership close to my location More

by Pia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 06, 2021

Tom Wood Toyota responded

We're glad your recent visit didn't disappoint, Pia. Thank you for the awesome review and for taking your business to Tom Wood Toyota! See you next time!

November 28, 2021

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Employee Rating

I was overcharged for a basic oil change. And I took over an hour and a half for the work to be done with an appointment.There were 4 to 5 customers that came in after me and left before my car was finished. More

by Yolanda.wesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

Dec 20, 2021

Tom Wood Toyota responded

This is a disappointing review to read, as we want a better service experience than what you have described and I want to apologize for the extended delay. I would also be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. If I am unable to find your phone number in our database, would you please consider giving me a call? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

August 20, 2021

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I drove from over 2 hrs away to do business with Tom Wood Toyota. The best car buying experience that I’ve ever had! I’ve owned several different brands of vehicles and done business with many dealerships bu More

by G Lomax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2021

Tom Wood Toyota responded

It makes our day to hear that our team delivered the best car-buying experience you have ever had! Thank you for choosing Tom Wood Toyota and for taking the time to share your feedback. We wish you safe and happy travels ahead!

July 30, 2021

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Employee Rating

Great service. The service team at Tom Wood Toyota is excellent. Everyone is courteous. Very knowledgeable. Treat customers with respect. I highly recommend this dealership for service. More

by valj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

Jul 30, 2021

Tom Wood Toyota responded

We're happy to hear that the Tom Wood Toyota team was able to provide a five-star service experience. Thank you for taking the time to leave us your review and we hope to see you next time!

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