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Neal Guidarelli

Overview Reviews (78) Inventory (141)

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Neal Guidarelli

Neal Guidarelli | Page 2

Service and Parts Director

Tom Wood Toyota

6408 Crane Drive
Whitestown, IN 46075

Neal has been in the automotive industry for 14 years! He helped run a family owned business that consisted of a “Buy Here Pay Here” car lot, a salvage yard, and an automotive repair shop. He recently got married to his now wife Katie back in February of 2018. In his free time, Neal enjoys running, golfing, camping, hiking, sports…basically any outdoor activity. He is also a diehard Steelers fan. Fun Fact: Neal has run the Indy Mini for 8 STRAIGHT YEARS and has ended his streak at 5 straight for the Chicago Marathon this past year.

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4.8

78 Reviews

Overview Reviews (78) Inventory (141)

Dealership Experience

9 yrs, 2 mos

Industry Experience

21 yrs, 1 mo

4.8

78 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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78 Reviews of Neal Guidarelli

July 01, 2025

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Employee Rating

Excellent service and communication throughout the process. I would recommend this dealership. They even picked up and dropped off my car. process. I would recommend this dealership. They even picked up and dropped off my car. More

by KRLindskog

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kolton

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Jul 03, 2025 -

Tom Wood Toyota responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Wood Toyota provided excellent service and communication. We appreciate your recommendation and look forward to serving you again in the future!

April 01, 2025

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Employee Rating

Service was prompt, professional , kept me informed and the upstairs wanting room is a quiet area to pass the waiting time. PS. My service rep made me a delicious cup of hot chocolate ! the upstairs wanting room is a quiet area to pass the waiting time. PS. My service rep made me a delicious cup of hot chocolate ! More

by Nancy Miller

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 01, 2025 -

Tom Wood Toyota responded

Nancy, we're delighted to hear you enjoyed the prompt service and cozy waiting area at Tom Wood Toyota. It's great that your service rep added a special touch with hot chocolate! Thanks for sharing your experience with us!

March 30, 2025

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Austin gave excellent service when we brought in our car for an oil change. The team was very courteous. for an oil change. The team was very courteous. More

by Joevitale1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Austin Aguilera

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Apr 01, 2025 -

Tom Wood Toyota responded

We're delighted to hear that Austin and the team provided excellent service during your visit at Tom Wood Toyota. Thanks for sharing your experience with us!

March 13, 2025

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Employee Rating

Kolton is always very attentive and the entire service team is always great to work with team is always great to work with More

by Alexsanchez

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Mar 13, 2025 -

Tom Wood Toyota responded

Thanks so much for recognizing Kolton's excellence and for choosing Tom Wood Toyota above the rest! Safe travels until we see you again.

January 22, 2025

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Time efficient, work on my Camry was completed after one hour. Tires rotated and inspected, motor oil completed hour. Tires rotated and inspected, motor oil completed More

by davbeatty

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 23, 2025 -

Tom Wood Toyota responded

We're glad to hear that our team at Tom Wood Toyota was able to complete the work on your Toyota Camry efficiently. Thanks for choosing us and sharing your experience!

December 29, 2024

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Was able to get right in, staff was professional and friendly. Did not have to wait beyond expectations. friendly. Did not have to wait beyond expectations. More

by JDS

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Service Communication

Recommend Dealer

Yes

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Dec 31, 2024 -

Tom Wood Toyota responded

We're delighted to hear that our team at Tom Wood Toyota provided you with prompt and professional service. Thank you for sharing your experience!

December 04, 2024

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Employee Rating

Great service advisor in Chris Redman. Grateful for his work! I recommend Tom Wood Toyota. Grateful for his work! I recommend Tom Wood Toyota. More

by Satisfied customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Chris Redman service advisor

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Dec 05, 2024 -

Tom Wood Toyota responded

Thank you for recommending Tom Wood Toyota! We're so happy to hear that Chris hit the mark with 5-star service.

October 24, 2024

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BEWARE! I took my car to Tom Wood Toyota for new tires, and they damaged my wheels during the process. Instead of taking responsibility, they refused to a I took my car to Tom Wood Toyota for new tires, and they damaged my wheels during the process. Instead of taking responsibility, they refused to acknowledge the issue and wouldn't fix the damage they caused. I expected professional service, but this experience has been nothing but frustrating and disappointing. If you care about your vehicle, I strongly recommend avoiding this dealership. The lack of accountability and customer care is alarming. Take your business elsewhere! More

by JB

Workmanship

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Recommend Dealer

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Oct 28, 2024 -

Tom Wood Toyota responded

Ms. Bryant, we understand you believe your wheels were scratched at the dealership. After the videos we sent you, there is nothing we did to your wheels. The photos you sent were from 6 months before we did the work on your vehicle. We apologize your wheels have road rash but as we mentioned our wheel machine can not cause that damage. We wish you well. Tom Wood Toyota Management Team

October 21, 2024

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Always get my 2019 tundra serviced by them. Very professional and courteous service staff. I just had them put new tires on . Chris was very knowledgeable and personable. Will continue to use t Very professional and courteous service staff. I just had them put new tires on . Chris was very knowledgeable and personable. Will continue to use them for my service needs More

by Mike summitt

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Redman

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Oct 22, 2024 -

Tom Wood Toyota responded

Mike, we're delighted to hear that Chris and our team at Tom Wood Toyota have been providing you with professional service for your Tundra. Thank you for trusting us with your vehicle needs!

October 16, 2024

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May not be the least expensive of all options, however, Tom Wood Toyota service desk is the best in service provided. Improvement idea: Stock more tires when on special. Tom Wood Toyota service desk is the best in service provided. Improvement idea: Stock more tires when on special. More

by Claudia L Gibson

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 16, 2024 -

Tom Wood Toyota responded

Claudia, thank you for your feedback and suggestions! We're glad to hear that our service desk impressed you at Tom Wood Toyota. We'll definitely consider your idea about stocking more tires during specials.

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