Neal Guidarelli
Neal Guidarelli at Tom Wood Toyota
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Neal Guidarelli | Page 2

Service and Parts Director

Tom Wood Toyota

6408 Crane Drive
Whitestown, IN 46075

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4.7
52 Reviews

Neal has been in the automotive industry for 14 years! He helped run a family owned business that consisted of a “Buy Here Pay Here” car lot, a salvage yard, and an automotive repair shop. He recently got married to his now wife Katie back in February of 2018. In his free time, Neal enjoys running, golfing, camping, hiking, sports…basically any outdoor activity. He is also a diehard Steelers fan. Fun Fact: Neal has run the Indy Mini for 8 STRAIGHT YEARS and has ended his streak at 5 straight for the Chicago Marathon this past year.

Dealership Experience

7 yrs, 1 mo

Industry Experience

19 yrs

4.7

52 Reviews

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52 Reviews of Neal Guidarelli

July 30, 2021

Dealership Rating
Employee Rating

Great service. The service team at Tom Wood Toyota is excellent. Everyone is courteous. Very knowledgeable. Treat customers with respect. I highly recommend this dealership for service. More

by valj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

Jul 30, 2021

Tom Wood Toyota responded

We're happy to hear that the Tom Wood Toyota team was able to provide a five-star service experience. Thank you for taking the time to leave us your review and we hope to see you next time!

July 30, 2021

Dealership Rating
Employee Rating

Great service, super staff (Neil in particular) through checking out of my car, pleasant waiting room. Excellent check in by service technician about my battery that was replaced under warranty. More

by Spadeiu13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields

Jul 30, 2021

Tom Wood Toyota responded

Thank you for the kind feedback about our service and facilities. We are delighted that Neil could assist with your battery replacement! Have a great day. - Tom Wood Toyota team

July 16, 2021

Dealership Rating
Employee Rating

Helpful process, found a damaged tire that I had not noticed, gave a discounted price on my oil change, friendly, yes yes yes yes yes More

by davbeatty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

Jul 19, 2021

Tom Wood Toyota responded

Thank you for choosing Tom Wood Toyota and for sharing your positive feedback! We are grateful to have you as a customer and we hope to see you again down the road.

June 20, 2021

Dealership Rating
Employee Rating

Tom wood Toyota service is EXCELLENT!! On time and great value! Have used for all 125k miles and still going for more. Neil and his team are wonderful!! More

by Sparky9445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dennis Smith

Jun 21, 2021

Tom Wood Toyota responded

Thank you for dropping by to leave us a review! We're thrilled to hear that the service you received at Tom Wood Toyota exceeded expectations, and we appreciate you trusting us with your vehicle care! Safe travels, and see you again next time!

June 18, 2021

Dealership Rating
Employee Rating

Tom Wood rewards loyalty. I have used this dealership for service for 40 years. When working on my 2009 Camry hybrid (315,000 miles) recently, the computer died. Dealer replaced computer free, a $900 part. W More

by Jb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Dennis Smith

Jun 18, 2021

Tom Wood Toyota responded

Thank you for the great review! We are proud to have earned your business over the years and happy to hear that you are so confident in the Tom Wood Toyota team to get the job done. Drive safely in your 2009 Toyota Camry, and we are looking forward to seeing you back next time!

May 10, 2021

Dealership Rating
Employee Rating

The associate was very professional, freindly and helpful. He took care of my problem immediately. The waiting area was very cleaned and service was quick. More

by Leap
Customer Service
Friendliness
Recommend Dealer
Yes
May 10, 2021

Tom Wood Toyota responded

We are delighted to hear from you! It makes our day knowing our staff and dealership are providing positive experiences for our customers. Thank you for the great review, from all of us at Tom Wood Toyota!

April 29, 2021

Dealership Rating
Employee Rating

Very professional, and explained problems in a way I could understand. Promised follow up and did so in one day. Will call today to schedule a day and time for repairs to be made. More

by Spadeiu13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nick

Apr 29, 2021

Tom Wood Toyota responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful experience working with the Tom Wood Toyota team. Drive safely, and we hope to see you again down the road!

April 08, 2021

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Employee Rating

A verbalized one hour wait for an oil/filter change turned into two hours. No updates given. Thank goodness I brought a book to read. More

by mtas2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 08, 2021

Tom Wood Toyota responded

This review is a bit disappointing to read. We do strive for efficient service here, and I will certainly share this review with my team to ensure we improve our speed and communication going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

February 26, 2021

Dealership Rating
Employee Rating

The dealership is okay, however, they are so busy, they do not take the time to really take care of your car. After leaving the dealership, I made a stop to eat, after that my car was completely dead, it w More

by KCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Trey Fields, Alberto Rodriguez

Mar 16, 2021

Tom Wood Toyota responded

I am sorry to hear that you did not have a more attentive service experience working with us. We want the most for our guests, and it is never our intention to inconvenience them. I assure you that I will share this feedback with my team so we can prevent this from happening in the future. If there is anything I can do to assist you or anything more you would like to share, please do not hesitate to reach out to me. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

December 16, 2020

Dealership Rating
Employee Rating

I only came in for an Oil Change and filter. Car was finished on time. Service rep was friendly and courteous. Car was washed without asking. More

by remark
Friendliness
Price
Recommend Dealer
Yes
Dec 16, 2020

Tom Wood Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Tom Wood Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

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