Neil Lester | Page 4

Service Manager Neil Lester is about as dishonest as they come. The service advisor had to bring him in to discuss my car after I questioned the diagnosis. He told me I needed something replaced that was come. The service advisor had to bring him in to discuss my car after I questioned the diagnosis. He told me I needed something replaced that was just replaced 2 months earlier. He is definitely not an asset to your service team and he has no idea what goes on with the cars in his shop. He is not customer oriented and needs a class on people skills as well as brushing up on his mechanic skills. I definelty felt like he was trying to take advantage of me and rip me off. He did not even sound knowledgeable with his explanations and could not provide satisfactory answers when I questioned his diagnosis. Although i did end up getting my car fixed for the repair I came in for, I can not rate this as a good experience at all. More

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Took my car in on a Monday and Tammy Kopp greeted me with a smile and welcome. I told her about the issue that the transmission in my 09 Impala felt like it was slipping. After waiting an hour the mechanic s a smile and welcome. I told her about the issue that the transmission in my 09 Impala felt like it was slipping. After waiting an hour the mechanic said he couldn't find anything wrong. I was confused by Tammy assured me that due to the weather he might have not been able to notice it but bring it back if it happens again. The very next day it was happening so Neil Lester the Service manager reached out to me and said bring it back in and while they get your loaner car ready will go for a ride. Not 2 minutes of driving with Neil he has well noticed the issue. I returned to the dealership and was put in a 2014 Impala until my car was repaired (Which was under Warranty). Tammy called me several hours later to say they determined it was the Torque convertor that was slipping and that the warranty company wanted to send out a adjuster to verify and that wouldn't happen until Monday or Tuesday the following week. I was able to keep there Impala until the repairs where done so there was no issue. Repair was approved and my car was ready Thursday 6 days after I took it back in. I picked up my car and the very next day I had a shake in my car. So again Tammy sets me up to bring it back in and puts me in another loaner car. Now the front tire had an issue so I had to buy two new tires. Bottom line is Tammy has great customer service skills and is extremely friendly and I enjoy working with Sunnyside Chevy. They go the extra mile to make your service as good as possible. They understand you could spend your money else where but they make sure to take care of you and appreciate your business. More

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I go to Sunnyside for ALL of my servicing needs. I would not trade the sales/service people for any others in the neighborhood. Colleen is always helpful and kind. I always feel like she truly cares. Neil i not trade the sales/service people for any others in the neighborhood. Colleen is always helpful and kind. I always feel like she truly cares. Neil is always knowledgable and professional. The entire service staff has always been wonderful. The work is top-notch as well as the customer service. I will continue to visit Sunnyside and recommend others to go as well. More

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took car in at 8am called at 930am to see if it was going to take a couple hours or is it going to take all day. she took my number said she would call me back to let me know( to lazy to check right a going to take a couple hours or is it going to take all day. she took my number said she would call me back to let me know( to lazy to check right a way) I went to dealer stood in service dept. for awhile...then looked in service garage saw car no one working on it. asked if i could make appointment so car doesnt sit a half day before someone looks at it. She asked what was wrong the seat heater doesnt work.....she said electric problems take a long time to find.(making excuses before i even brought it in again)if it takes all day to figure out why a seat heater wont work...u have a problem....Ill bet she never worked on a car in her life!! By the way i dont buy foreign cars or trucks. More

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