Neil Rosenstein | Page 8

This Dealership is awesome, maybe that’s why I have purchased 5 vehicles from them, since 2013 and Jason, hands down, one of the best sales people I have dealt with. Honest, transparent, and kept in co purchased 5 vehicles from them, since 2013 and Jason, hands down, one of the best sales people I have dealt with. Honest, transparent, and kept in contact throughout the whole process and even well after I had picked up the car. More

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My 22 yr old daughter saved her money and put down 1500 on a 2015 Mazda 3. On the drive home, car made the most horrendous noises from rear tire. I immediately called service and Eric accused me of lying. on a 2015 Mazda 3. On the drive home, car made the most horrendous noises from rear tire. I immediately called service and Eric accused me of lying. Not the right move my friend. Wrong move, wrong person. My mechanic states it is a bent rotor, bent wheel and bent caliper on left side. I trust my mechanic for 20 yrs now. Dealership said to let them fix it. Why didn't they fix it over the time they had the car . Who sells a car with bent parts...important parts no less. BUYER BEWARE. RUN FOR THE HILLS. THIS PLACE IS xxx More

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Typical sleazy sales tactics Overall it was a very uncomfortable, discourteous experience, and buying at Schwartz Mazda was one of the worst decisions of my life. They start with Overall it was a very uncomfortable, discourteous experience, and buying at Schwartz Mazda was one of the worst decisions of my life. They start with a typical bait and switch. They get you in the door with a low quote and then add fees like a $600 "dealership fee" to make up the difference (not a doc fee, it was on top of the doc fee which is $500). They sell you on the "dealership fee" by saying it includes window etching which lowers your insurance. However, my insurance company later informed me that you already get that discount because the car has a security system. Then they pressure you in a very aggressive and rude manner. The salesman Rino Mongillo said things like "you need to make a decision, I am busy and have a lot of customers". The salesman Rino and the manager Neil Rosenstein then played good cop, bad cop. They are unclear and hide the detailed numbers until after they make you wait an extremely long time to get the detailed numbers and it is time to sign. Every sleazy sales tactic in the book. Everyone at the dealership also made me feel like a nuisance for trying to be thorough and get clear information. One gentleman sarcastically asked me if "we were going to be ok" because I had to make them bring the car back 3 times to have it properly detailed. The paperwork signing process is a very disjointed mix of electronic and paper forms that don't match. They were lucky I didn't feel like potentially going through the process at another dealership, but I guess sleazy dealerships like Schwartz Mazda depend on that. More

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2017 CX 5 Excellent experience with Shwartz Mazda. I was searching for a crossover SUV that met my family's needs and provided me work utility . Franklin, the s Excellent experience with Shwartz Mazda. I was searching for a crossover SUV that met my family's needs and provided me work utility . Franklin, the sale representative, provided an excellent vehicle knowledge, was accommodating, and provided me a complete overview of the vehicle engineering and capabilities. With Shwartz Mazda I had complete transparency throughout the purchasing process. I highly recommend this dealership and strongly recommend working with Franklin. More

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Best Dealership EVER!!! My family has been with this dealership since 1991. every car in my driveway has a Schwartz logo on it. We service all our cars here as well. we are My family has been with this dealership since 1991. every car in my driveway has a Schwartz logo on it. We service all our cars here as well. we are now a 2 generation Schwartz Mazda family, with no plans on changing that status. the serviced department is amazing, the low key sales department makes you feel welcome and at home. this is the place to get a Mazda. we just bought 2 new CX5s, absolutely love my new car. More

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Absolutely Outstanding I have never had such a positive experience at a dealership before! Hands down, Charlie was such a caring, knowledgeable and respectful gentleman thro I have never had such a positive experience at a dealership before! Hands down, Charlie was such a caring, knowledgeable and respectful gentleman throughout my entire car buying experience. Never once was I pressured into buying my vehicle, and he always answered every question I had immediately! I felt like I was part of the Schwartz family the moment I walked through those doors! They were able to work with me and I am so grateful to have met such wonderful people! Thank you guyso again for making me feel extremely comfortable and satisfied with my purchase! I LOVE my CX5!!! I will definitely be recommending you guys to everyone I know!! More

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Great buying experience! Thanks Mazda Schwartz for making my new car buying experience a pleasant one. The staff was great and I was able to walk away with the car I wanted f Thanks Mazda Schwartz for making my new car buying experience a pleasant one. The staff was great and I was able to walk away with the car I wanted for the right price!!! Love my 2015 Mazda 6! More

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Go see Charlie Jackson and get treated RIGHT! First, I never go reviews...who has time? But I wanted to make time for Charlie because he deserves it. I went to Schwartz and test drove a car that I First, I never go reviews...who has time? But I wanted to make time for Charlie because he deserves it. I went to Schwartz and test drove a car that I found on-line. What stood out was not just the friendly receptionist, or Natalie who I initially met, a darling, or Zack (if he has blue eyes and was very tan, that was who it was) who did an excellent job of showing us all the features and went on the test drive, but the real star was Charlie. When I first met Charlie he came towards me with his arm extended for a handshake and I looked at him and said to myself 'I want to do a deal with him.' Charlie is a true salesman. Knowledgeable, willing to work with you, polite, a straight shooter and he kicks it old school. There is no wool he has stashed to pull over your eyes. That is the type of person I like to do business with and GIVE my business to. I had papers drawn up at another dealership with a nicer car that I could have afforded. It was the same model, 10K fewer miles and 1 year newer with a re-designed body. For all intensive purposes many would say that's the car I should have bought. But a few things kept me from it. One, the other dealership's their trade-in offer was low ( $1500 lower) and Charlie came up to do the deal. (We met at a middle ground.) There was a huge difference between the monthly payments of both dealerships' deals (due to the sticker prices), but even when the other dealer came down, and it was very tempting not to buy the other car, I honestly think the deal felt right with Charlie and that's why we bought from him. That's how much a salesperson can sway a deal. There was nothing wrong with the other dealership, but I will be handing out the stack of Charlie's cards I grabbed and not because of a referral fee, because I know I'm sending them to someone who will get them a good deal on a quality car with honesty and integrity. Go see Charlie and tell him Wendy sent you. He may roll his eyes, but he will probably smile. He might tell you what a pain in the xxx I was; although he doesn't know I worked for a Fortune 500 and specialized in contract negotiations....led the state statistically, actually. So I know I was more challenging than some, but that's how I know he's a good guy. He put up with me and did so with charm and grace. He's truly a stand up guy. Now go see Charlie! You'll get a great car, I promise! ;) More

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Great customer service While searching for a car dealership that had the new Mazda MX5 / Miata, I was lucky enough to discover the Schwartz dealership in Shrewsbury NJ and a While searching for a car dealership that had the new Mazda MX5 / Miata, I was lucky enough to discover the Schwartz dealership in Shrewsbury NJ and a salesman by the name of Neil Rosenstein. We live on Long Island so I did most of my correspondence via email. Neil would always respond within, literally, minutes. He worked it out so that I could put a deposit down over the phone and make only one trip to the dealership when the car was ready to pickup. When Neil discovered that my wife and I were taking public transportation to NJ, so that we could drive home together with the new car, he immediately offered to pick us up at the train station. I could go on and on but will stop here. The next time I buy a Mazda, I will go out of my way to travel to Shrewsbury, NJ, and the Schwartz Mazda dealership, and when I get there, I will ask for Neil Rosenstein. More

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Bradford Graves was a great sales consultant When we went looking at Mazda 6s a week ago, sales consultant Brad Gates rode in the back seat as both my wife and I took a long test drive of the 201 When we went looking at Mazda 6s a week ago, sales consultant Brad Gates rode in the back seat as both my wife and I took a long test drive of the 2016 Mazda 6 Grand Touring model. He explained all the features as we drove; an especially nice feature is the "Sport" switch, which revs up the engine to give you extra acceleration at the cost of slightly worse gas mileage. With the Sport switch turned on, the 4-cylinder engine accelerates like a 6-cylinder. He was very patient as my wife had a lot of questions about features, and when we departed we understood the vehicle's features very well. Today, one week later, we went back to buy the car, and Brad got us a very fair price. I would definitely go back to Schwartz if I am in the market for a Mazda. More

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