Neiman Chalhoub

Redondo Mitsubishi responded

Thank you so much for taking the time to share your experience with us! It is delightful to hear that you found our customer service to be of such a high standard, and we greatly appreciate the effort taken to visit us so far from home. We strive to provide exceptional service to all our customers, and it's fantastic to know that we succeeded in meeting your expectations. If you ever need anything in the future or have any questions, don't hesitate to reach out. We appreciate your business and look forward to serving you again. Safe travels in your new truck! - Neiman

Redondo Mitsubishi responded

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you're enjoying your new pickup and that Paul made your buying experience a positive one! However, we sincerely apologize for the inconvenience and frustration caused by the credit inquiry. After investigation, it was concluded that no ability to process a credit inquiry was found at our dealership. Due to the nature of a cash deal, not all information typically required to run credit was collected. This finding was based upon the information provided during your sales process. This error was made at the credit bureau and not at the dealer level. Despite this, we understand the importance of respecting our customers' wishes, and are grateful that our team was able to assist promptly in resolving the issue and getting the inquiry removed from your credit history. At Redondo Mitsubishi, we take customer concerns seriously. If there is anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out directly. We value your business and hope to have the opportunity to serve you again in the future.

Redondo Mitsubishi responded

Thank you for the 5-star review! Providing outstanding service is paramount to our team, and it's rewarding to know that we met your expectations. Recommendations like yours mean the world to us, and we truly appreciate your support. If you ever need any assistance or have questions in the future, don't hesitate to reach out. We look forward to serving you again, and thanks again for choosing our dealership! - Neiman