Neko Preston | Page 6

The team was very friendly and efficient. Delivered my car to me in DFW and helped me through the process. Great dealership and helpful team. car to me in DFW and helped me through the process. Great dealership and helpful team. More

by hharrisonre Verified Customer Verified Customer

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Great people, I like it that no one was breathing down your neck. You could walk around and look with out being bothered. I had to go find someone once we found what we liked. Everyone was real friendly. your neck. You could walk around and look with out being bothered. I had to go find someone once we found what we liked. Everyone was real friendly. More

by HAWGSFAN316 Verified Customer Verified Customer

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Kyle was super understanding when helping me choose my next car. He followed up often and streamlined the buying process. When I decided to come back two days after my initial visit, Kyle had the car read next car. He followed up often and streamlined the buying process. When I decided to come back two days after my initial visit, Kyle had the car ready and the paperwork pending. Awesome customer service! More

by Kiara Ealy Verified Customer Verified Customer

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Parker was great! He is very knowledgeable, researched all my inventory questions, and helped me find the exact vehicle I was looking for. The only downside was the long wait to talk to finance. This was all my inventory questions, and helped me find the exact vehicle I was looking for. The only downside was the long wait to talk to finance. This was not Parker's fault, and he waited with us the entire time. He also respected us by wearing his mask. You should be proud to have him on your sales team. More

by lgronewaller Verified Customer Verified Customer

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We drove in from McAlester and Carleton had the car waiting for us. He had great online communication prior to our visit and treated us tremendously from the time we arrived until the time we left. T waiting for us. He had great online communication prior to our visit and treated us tremendously from the time we arrived until the time we left. The process was painless and we look forward to dealing with them for the life of this car. More

by BRUPP3479 Verified Customer Verified Customer

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I have purchased a vehicle from Edmond Genesis. One reason I purchased their was because of their "concierge" service department. Their service department has consistently failed me. Twice the la reason I purchased their was because of their "concierge" service department. Their service department has consistently failed me. Twice the last two week period they have set appointments to pickup or drop off my vehicle and have NO SHOW/NO CALLED 2 out of 3 times. They claim to field text messages so you can inquire as to the status of the repair. Texts to them with questions were ignored. I called to complain and was told a manager would call me back. They never bothered to call back. Also, earlier this year I had attempted to work with them on a collision repair/warrantee repair. I was assured they could coordinate both and made plans around their promises. After turning in the vehicle for repair, days later I got a call saying that the vehicle was ready and that the collision repair would have to be done separately. Edmond genesis has a problem keeping appointments & over promises while under delivering. Editing review because this service center failed to fix car on first try. Had to return the car for another 2+ week visit. Again zero communication and poor customer service abounded. More

by elanon Verified Customer Verified Customer

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I had a very pleasant experience. They were not pushy and worked according to my need; also I was able to use my credit union. and worked according to my need; also I was able to use my credit union. More

by anddejay Verified Customer Verified Customer

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It took us a long time to decide what car to buy for our daughter. Everyone was very patient and friendly and helpful! We’ll definitely be back! daughter. Everyone was very patient and friendly and helpful! We’ll definitely be back! More

by rkezell5 Verified Customer Verified Customer

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The salesmen who assisted me in my car buying experience were wonderful! The 1 star is for lack of care with COVID from everyone else including management. I saw more than 10 employees walking around with n were wonderful! The 1 star is for lack of care with COVID from everyone else including management. I saw more than 10 employees walking around with no mask. The manager himself did not have a mask. Desks were not wiped down before transferring customers into an office where other customers were previously sitting. When my husband mentioned lack of masks to front desk employee she just shrugged her shoulders and said “we see each other everyday”. This is not a good enough excuse for not abiding by Edmonds mask mandate. I would like to give 5 stars since the two salesmen who assisted me throughout were very friendly and DID have masks the entire interaction. We are in a pandemic and should not have companies slacking in mandating the employees to wear a mask. That is of greatest importance and for that reason I give 1 star. More

by IridianS Verified Customer Verified Customer

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Great cars. Great people.Great deals. Stopped by on a Sunday to get a general idea of what they had to offer. Called on Monday and Sam had vehicles ready for me to compare that evening.Patrick for test d Sunday to get a general idea of what they had to offer. Called on Monday and Sam had vehicles ready for me to compare that evening.Patrick for test drive was was very informative. Drove one home that evening.. More

by TEDSTAMM9 Verified Customer Verified Customer

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