Always friendly even when I say I don't want to trade in
my vehicle. :)
my vehicle. :)
More
by cummings_r
Verified Customer
Verified Customer
Other Employees Tagged:
Nicholas Schulz
Apr 21, 2026 -
Spitzer Hyundai Cleveland responded
Thank you for the five-star review. We’re glad our team stayed welcoming when you chose to keep your Kona and brought it in for service. Nicholas appreciates your feedback and looks forward to helping with any future Hyundai needs.
The WORST service department.
Horrible customer service. Took my vehicle to another dealership!!!! I will spread the word.
Horrible customer service. Took my vehicle to another dealership!!!! I will spread the word.
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by Sue
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2026 -
Spitzer Hyundai Cleveland responded
Thank you, Sue, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Apr 21, 2026 -
Spitzer Hyundai Cleveland responded
Thank you, Sue, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
He always there to help me even when I was upset with
things on the car. He always treated my like his own. I love the guy.
things on the car. He always treated my like his own. I love the guy.
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by maryepederson
Verified Customer
Verified Customer
Other Employees Tagged:
Nicholas Schulz
Apr 16, 2026 -
Spitzer Hyundai Cleveland responded
We’re pleased to know Nicholas was always ready to help and treat your Hyundai Tucson with care, even when you were upset. Thank you for the five-star review and we look forward to assisting you again.
Good Did a good job in a short amount of time It runs
fine now
fine now
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by sawman695
Verified Customer
Verified Customer
Other Employees Tagged:
Nicholas Schulz
Apr 08, 2026 -
Spitzer Hyundai Cleveland responded
It’s great to hear our team completed the work on your Hyundai in a timely manner and that it’s running smoothly. Let us know if you need anything else. Thanks for the five-star review!
I feel the additional warranty that we purchased from the
dealership is not being honored. They are inconsiderate of customer's time. The temporary waiting room is miserable.
dealership is not being honored. They are inconsiderate of customer's time. The temporary waiting room is miserable.
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by erinhowle
Verified Customer
Verified Customer
Other Employees Tagged:
Nicholas Schulz
Apr 02, 2026 -
Spitzer Hyundai Cleveland responded
Erin, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn we didn't meet your expectations, we'd love to try to turn things around and make sure this doesn't happen again.
Apr 02, 2026 -
Spitzer Hyundai Cleveland responded
Erin, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn we didn't meet your expectations, we'd love to try to turn things around and make sure this doesn't happen again.
Everyone was very nice and I was kept informed about what
was going on with my car. Thank you for the car wash! That was so unexpected, but so appreciated! ??
was going on with my car. Thank you for the car wash! That was so unexpected, but so appreciated! ??
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by Deborah_Campbell
Verified Customer
Verified Customer
Other Employees Tagged:
Nicholas Schulz
Mar 28, 2026 -
Spitzer Hyundai Cleveland responded
It’s great to hear our team kept you informed and provided a friendly service experience. We’re happy the complimentary wash for your Hyundai Sonata was a pleasant surprise. Nicholas looks forward to helping with your next visit.
The atmosphere was nice.
The employees were very helpful. Nick went out of his way to help me update some car functions. The service time was not long. Really appreciate the
The employees were very helpful. Nick went out of his way to help me update some car functions. The service time was not long. Really appreciate the efforts of the staff.
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by maryreasor
Verified Customer
Verified Customer
Other Employees Tagged:
Nicholas Schulz
Mar 11, 2026 -
Spitzer Hyundai Cleveland responded
Hello, we’re glad you enjoyed our friendly atmosphere and prompt service on your Hyundai Tucson. Nicholas is pleased to have helped update your car functions, and we appreciate your recognition of our team’s efforts. We look forward to assisting you again.
Did not feel valued as a return customer.
Showed multiple trim levels of a vehicle different from what I asked for. Never saw what I actually wanted.
Showed multiple trim levels of a vehicle different from what I asked for. Never saw what I actually wanted.
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by samus368
Verified Customer
Verified Customer
Other Employees Tagged:
Nicholas Schulz
Mar 08, 2026 -
Spitzer Hyundai Cleveland responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Mar 08, 2026 -
Spitzer Hyundai Cleveland responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
The employees are always courteous and respectful.
They are always prompt and thorough; always keep me informed. I never consider going anywhere else.
They are always prompt and thorough; always keep me informed. I never consider going anywhere else.
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by YVONNECHAMBERS57
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2026 -
Spitzer Hyundai Cleveland responded
It’s wonderful to hear your loyalty and that our team’s courteous and thorough service keeps you informed every time. We appreciate the trust you place in us when caring for your Hyundai. Thank you for choosing us for your service needs.
Professional, thorough, informative Nick is always
professional, presents the issue(s) that need attention and is patient in explaining repairs, parts and pricing
professional, presents the issue(s) that need attention and is patient in explaining repairs, parts and pricing
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by MCBGONOLES
Verified Customer
Verified Customer
Other Employees Tagged:
Nicholas Schulz
Mar 03, 2026 -
Spitzer Hyundai Cleveland responded
We appreciate you highlighting Nicholas’s thorough approach during your Hyundai service. It’s rewarding to know he took the time to explain repairs, parts, and pricing clearly. We look forward to assisting you again.
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