Nichole Weldon | Page 6

Everyone was very nice… i liked the new dealership location… But was not happy about the bill I the bill when I brought in my 2014 Ford reporting that the rear backup camera didn't work I was told tha location… But was not happy about the bill I the bill when I brought in my 2014 Ford reporting that the rear backup camera didn't work I was told that there would be a $258 diagnostic service… Was called later in the afternoon to be advised that the diagnostics had showed that the rear back up camera didn't work didn't know what the problem was but for $900 they would replace everything and hopefully that would fix it... doesn't seem right at the customer should be required to pay that amount of money to confirm the reason the vehicle was brought to the shop... I'm going to try the YouTube fix of replacing the camera myself for less than 100, check fuses… And electrical connections… Apparently that wasn't done by the service dept... and shouldn't have cost $900 to do that.. thank you for allowing me to reply… Jeff standridge More

by JSTANDR Verified Customer Verified Customer

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When ever i need a service done to my vehicle, the service department i always quick and very prompt with helping me solve my issues that i may have with my suv. Friendly staff. service department i always quick and very prompt with helping me solve my issues that i may have with my suv. Friendly staff. More

by CC.WRIGHT1294 Verified Customer Verified Customer

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Great job 👏 The process was pleasant, quick and efficient! Service department has great customer service! efficient! Service department has great customer service! More

by KFALLS0 Verified Customer Verified Customer

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Kind and helpful! Love the service. Provided the best customer service that have had in a while. Love the service. Provided the best customer service that have had in a while. More

by SAMMIE.MIMS Verified Customer Verified Customer

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Always top notch service. I will always take my vehicles to Stivers Ford of Birmingham. I will always take my vehicles to Stivers Ford of Birmingham. More

by Robert Verified Customer Verified Customer

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The auto dealers at Stivers Ford were extremely helpful and courteous. I had a great experience! and courteous. I had a great experience! More

by RKYLEDORRIS Verified Customer Verified Customer

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Customer service is GREAT! ! I drove my truck and a gentleman greeted me right away. Even held the door open for me when I entered the office. Felt very welcome. (((nobody does ! I drove my truck and a gentleman greeted me right away. Even held the door open for me when I entered the office. Felt very welcome. (((nobody does that anymore))))Danielle,Nicole, Casandra greet you with a smile and care about customers , and are very professional !!! Kept me updated on both of our vehicles!! I am very happy with the work that was done.. More

by STREETERS310 Verified Customer Verified Customer

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Love this dealership! Always friendly and helpful. Also this is the first time someone actually put legit numbers on my service slip! Always friendly and helpful. Also this is the first time someone actually put legit numbers on my service slip! More

by slowe271 Verified Customer Verified Customer

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Willing to work with me on price and did the actual repair work in a timely manner. However, felt like communication was not great at times. Would be told I’d receive a call the following morning but w repair work in a timely manner. However, felt like communication was not great at times. Would be told I’d receive a call the following morning but would only hear from Ford once I called them myself in the afternoon. Felt like I had to chase updates. Also, my part was on back order and I called fairly often for updates on the part and was told it was on back order each day until one day I called and was told the part was on back order still but they ask for an eta, only to find out they found three of the part I needed. I’m glad I kept bugging them because if I hadn’t they might not have realized they already had the part for several more days. More

by Broncosportdriver20 Verified Customer Verified Customer

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Great service and great sales experience. Easy process and understood our goals and provided us with what we wanted Easy process and understood our goals and provided us with what we wanted More

by ERICGOLDIS20 Verified Customer Verified Customer

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