Nick Bankston | Page 5

Excellent Service Department Experience! I noticed that I had a recall on my Mercedes and had overlooked it. I called Nicholas Bankston in the service department and he was able to get me in I noticed that I had a recall on my Mercedes and had overlooked it. I called Nicholas Bankston in the service department and he was able to get me in exactly when I needed to, early morning, and set me up with a courtesy vehicle. The whole experience was quick, efficient, and overall excellent. I had my puppy with me that day and was greeted by and had many great conversations with members of the service department, I was asked many times if I would like a beverage and was given a place to sit while I waited on my courtesy vehicle. Nick helped carry my bags and also ran one out to me when I forgot it on the way out! They were also able to squeeze in my oil change since it was due soon in order to save me a second trip. The individual who helped me get my courtesy vehicle was quick, even on such a busy Monday morning. My car was finished well before 5 and was washed and vacuumed! The entire experience was a breeze and I am always impressed by the staff at Mercedes OKC! More

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Good work I had a flat tire after having new vehicle only a few days...it is one tire run flat tires....I called mbrace and they told me to drive to the dealers I had a flat tire after having new vehicle only a few days...it is one tire run flat tires....I called mbrace and they told me to drive to the dealership.....dealership made it right. More

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thanks as always everybody was a big help with checking me in, keeping me informed on the progress of my vehicle, nice area to wait for completion. as always everybody was a big help with checking me in, keeping me informed on the progress of my vehicle, nice area to wait for completion. More

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Good job on difficult task I had some issues with the wood on my dash. Dealership worked very hard to make sure the new wood perfectly matched the existing and was installed cor I had some issues with the wood on my dash. Dealership worked very hard to make sure the new wood perfectly matched the existing and was installed correctly. The results are beautiful. Thanks for the good work! More

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Service and communication was excellent. My service advisor, Nick, was immediately responsive to all requests and kept me fully updated throughout the service visit. Great knowledge of pro My service advisor, Nick, was immediately responsive to all requests and kept me fully updated throughout the service visit. Great knowledge of product. Also, great loaner vehicle! More

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Windows would not work on driver side Always very friendly and listen to your needs...they go out of their way to see that everything is complete and that you are comfortable while waiting Always very friendly and listen to your needs...they go out of their way to see that everything is complete and that you are comfortable while waiting More

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great service Great service the Dealership was very clean and comfortable and fast service, they kept my in the loop as to whats was going on with my car . Great service the Dealership was very clean and comfortable and fast service, they kept my in the loop as to whats was going on with my car . More

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Outstanding service My experience with Mercedes-Benz of OKC has been exemplary from now on i will only buy Mercedes-Benz. Jason Kinder should be commended he has remained My experience with Mercedes-Benz of OKC has been exemplary from now on i will only buy Mercedes-Benz. Jason Kinder should be commended he has remained in touch to make sure my purchase has gone well. Great dealership More

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Broken part. Complete, on time and with an appreciated courtesy wash and vacuum. Time is my most valuable commodity so precise coordination is very important to m Complete, on time and with an appreciated courtesy wash and vacuum. Time is my most valuable commodity so precise coordination is very important to me. More

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