Nick Bankston | Page 4

Great customer service! This is one place we actually enjoy going to visit when our Mercedes needs a service or anything minor, although we have only been twice, we are alwa This is one place we actually enjoy going to visit when our Mercedes needs a service or anything minor, although we have only been twice, we are always greeted with a smile and treated like royalty. The lounge is very comfortable and offers many snacks and beverages while you wait. Top notch service, highly recommend! More

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OKC’s Best I continue to be impressed with the exemplary customer service experience provided by the OKC MB service department. I am always treated like a VIP an I continue to be impressed with the exemplary customer service experience provided by the OKC MB service department. I am always treated like a VIP and Nick Bankston provides the red carpet treatment every time I come in. If you want superior service see Nick Bankston you won’t go wrong. I am sold on Mercedes Benz OKC it is a top notch organization from top to bottom. More

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They get it wrong again I brought my car in after it was damaged on the interstate, about 6 weeks after its routine service. I came in without an appointment as the phones we I brought my car in after it was damaged on the interstate, about 6 weeks after its routine service. I came in without an appointment as the phones were not working after the move. I had the same service consultant who was again suboptimal on many levels. We ended up going back in before the work was started and speaking to a second service consultant who told us something completely different about the damage to the car. In fact, the mechanic drove the car with a completely flat tire and told us that the alignment was fine! Wow. The work at MB was going to be between 3-4 thousand dollars depending on which service consultant you went with. We ended up taking the car somewhere else. My husband and I are both MB owners and this is not the first bad service experience we have had but it is our last More

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Excellence! Blowout, May 23, 2018 on I 35. Mrs. Kim Malone is the epitome of excellence and customer service. Thank you, Mrs. Malone, for going above and be Blowout, May 23, 2018 on I 35. Mrs. Kim Malone is the epitome of excellence and customer service. Thank you, Mrs. Malone, for going above and beyond the call of duty! She actually rescued me when I had a blowout on I 35 and Mbrace failed to connect me with Road service. They also NEVER checked to see if I had been helped! Had Mrs. Malone not responded, I may have been stranded more than the two hours it took. I greatly appreciate her professionalism, kindness, and efficiency! It concerns me that should assistance be needed in the future, Mbrace may fail again. This service is paid for to ensure peace of mind, safety, and other services. Had they actually checked back to see if Roadside Service had picked up, perhaps they could have helped in another way. Unfortunately , I was stranded on an extremely hot day in an ominous situation! Alone, afraid, missing an important doctor's appointment and not able to call to let them know what was happening, as I was on hold, and greatly frustrated for more than two hours on a busy Interstate highway, I felt abandoned by a system that should have been dependable! Thank GOD I am an intelligent proactive person. When the blowout occurred, I immediately called the dealership to speak with Mr. Scott Dounn. I had just left he and Mr. Nick Bankston. The tires had just been checked, so when the blowout happened, I was shaken. While waiting on hold with Mbrace/Roadside Service, afraid to hang up, I texted Mrs. Malone, Operations Assistant. By the way, Roadside Assistance NEVER picked up after being placed on hold for more than half an hour listening to a recording, Once Mrs. Malone called me, I did hang up to answer. I thank GOD that she happened to be on her lunch break, read the text, took the time to call me, called local roadside assistance, and compassionately came to sit with me while I waited. Once Frank, local roadside assistance, changed the tire to a donut, I drove back to the dealership. Mr. Nick Bankston, my service rep was understanding, efficient, and professional. My concern is with Mbrace and the fact that after they transferred me, no one checked to see whether or not I had been connected and/or helped. I actually tried to call Mbrace back after speaking with Mrs. Malone while waiting for her and local assistance. NO ONE ever answered! Mrs. Malone also called the Roadside assistance number while we waited for local assistance to arrive. She, too, was on hold for more than half an hour! In closing, I am very pleased with the care I receive from the OKC dealership personnel. I am treated with respect. My concerns are listened to and solved. I pray this situation is solved before it happens to anyone else, including myself, in the future. Thank you, again, Mrs. Kim Malone, Mr. Nick Bankston, Frank, Local Roadside Assistance, and Mr. Scott Dounn. Sincerely, Rita Gray-Martin More

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Great Job As always great service center. Last time I went in for service was moving day to their new location. They were professional and courteous. I could As always great service center. Last time I went in for service was moving day to their new location. They were professional and courteous. I could tell the staff was frazzled but handled the day like champs. More

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Excellence! Excellent service! Friendly, professional, efficient, and excellence! My trust has been earned! Mrs. Kim Malone, Operations Assistant, has been out Excellent service! Friendly, professional, efficient, and excellence! My trust has been earned! Mrs. Kim Malone, Operations Assistant, has been outstanding! When I had a blowout on I 35, after contacting MBrace and being put on hold for road service - who NEVER picked up, I texted Mrs. Malone to let her know I was on hold for more than 30 minutes and stranded on the shoulder of I 35, she not only contacted local road assistance, but came and allowed me to sit in her vehicle while I waited. That is truly customer service! Thank you! Whenever I visit the dealership, from the time I drive up, I am greeted with friendly smiles! Whatever service I need, it is done with expertise and timeliness. I feel the prices are fair and, again, the customer service is outstanding! Hat;s off to Mrs. Kim Malone, Mr. Scott Dounn, Mr. Nick Bankston, Mrs. Debra Osborne, Mr. Frank Charles, and Mrs. Cynthia McCoy! These professionals always make me feel like a valued part of the Mercedes Family! Thank you, Rita Gray-Martin More

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Best Service Experience Nick is the guy to deal with. Goes above and Beyond. It’s always a pleasure bringing my vehicle for service because of excellent work the technicians Nick is the guy to deal with. Goes above and Beyond. It’s always a pleasure bringing my vehicle for service because of excellent work the technicians and Nick do. More

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Quick trip in and out! Had to take the new 2018 in for its first service. Was going out of town in it and wanted it done before leaving. Got it in and they got it done quick Had to take the new 2018 in for its first service. Was going out of town in it and wanted it done before leaving. Got it in and they got it done quickly and we were off! More

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Very good experience. All the experience of the purchase and all the help of the staff has been exceptable,and we are sure it will continue. Thank you All the experience of the purchase and all the help of the staff has been exceptable,and we are sure it will continue. Thank you More

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tires, brackets replaced The work was done in a reasonable time, I was expecting them to keep car overnight with replace the brackets, transmission fluid changed and four new The work was done in a reasonable time, I was expecting them to keep car overnight with replace the brackets, transmission fluid changed and four new tires. More

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