Nick Basile | Page 6

Quick service My 2017 was in for a recall issue. The Service Dept. was quick and everyone was professional and friendly. I could not have asked for better service My 2017 was in for a recall issue. The Service Dept. was quick and everyone was professional and friendly. I could not have asked for better service on this visit. More

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Excellent service I always take my vehicles to Auto Park Honda because not only they do best service but they do on time. My experience all the time positive. I always take my vehicles to Auto Park Honda because not only they do best service but they do on time. My experience all the time positive. More

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Service at its best! We are so grateful to AUTOPARK HONDA for the excellent service they provided during our recent breakdown on our way to the Raleigh airport. On Thursd We are so grateful to AUTOPARK HONDA for the excellent service they provided during our recent breakdown on our way to the Raleigh airport. On Thursday afternoon, August 2nd, we had a flat tire on Route 40. A good Samaritan stopped and put the ‘donut’ on our car. We were able to drive to our hotel in Morrisville, NC. This is where we got the phone number for the nearest Honda dealership which was Autopark Honda in Cary, NC. We left our car keys at the hotel. We had an early flight Friday morning August 3rd to Alaska. We had to wait until Monday to call the service department at Autopark Honda. We spoke to Todd Stevens from Alaska and explained our situation. Todd agreed to have our 2011 Honda Accord towed to his dealership where they would repair the tire and check the undercarriage because we also ran over a heavy piece of metal lying on the shoulder. We were very fortunate a more serious accident didn’t occur. We did speak with a few people at Honda while we were away to get updates and all of them gave us accurate information about the status of our car. This speaks to how well they communicated within the dealership. They replaced the tire and there was no other damage to our car. Our final update came from Todd. He said our Honda was on its way back to the hotel. When we returned from vacation late on Saturday night, our car was waiting for us in the hotel parking lot. The recovery from our unfortunate breakdown was handled seamlessly by everyone at both Autopark Honda and the Hampton Inn on Airport Blvd. This allowed us to enjoy our vacation. So you know you can count on AUTOPARK HONDA if you ever need them! More

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Very disappointed The customer service during both of my visits (recall set up and service appointment) was really poor. No one immediately greeted me, I waited inside The customer service during both of my visits (recall set up and service appointment) was really poor. No one immediately greeted me, I waited inside the service bay surrounded by people just standing there. The first time I went, the man who helped me complained and was pissed off the whole time bc his work load was heavy and stopping to help me was inconvenient and someone else should have done it. The next time I came in, one guy kept staring at me and 3 minutes of this he finally asked me if I had been helped, knowing I hadn't. I even had an appointment time to arrive! After service was finished and we got the car home, my husband found two decent sized bolts and nuts on the driver's side floor. Considering that my airbag was being replaced, that makes me extremely nervous and I question that the mechanics have any sort of eye for detail. Which is kind of important in their job field. This wasn't a simple oil change. We are new to the area, leaving behind an incredible Honda dealership in our hometown. We have high expectations and AutoPark fell short in every way! When it comes time to buy a new car, it won't be here. I may have just been a Honda recall service appointment but it was a great time to leave a good impression in order to gain a future customer, they did not. More

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Very pleasant and no "pressure" service experience.. One of the most satisfying and positive experience when I went to AutoPark Honda for service. Nick Basile worked with me patiently (although I didn't One of the most satisfying and positive experience when I went to AutoPark Honda for service. Nick Basile worked with me patiently (although I didn't have an appointment). While I had to wait longer than anticipated to complete the service, he was always available to get update. Perhaps the most interesting part for me is - this is the first time (many years of getting cars serviced) i have seen a shop not trying to push for what I would call as unneeded service. Very happy! More

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Excellent service, year after year I bought my 2005 Honda Odyssey a number of years ago from Autopark Honda. They have kept my Honda looking good and running good consistently. I bought my 2005 Honda Odyssey a number of years ago from Autopark Honda. They have kept my Honda looking good and running good consistently. More

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Service I took my car in service and they completed the service work early. My service advisor Nick Basile called and kept me informed throughout the entire p I took my car in service and they completed the service work early. My service advisor Nick Basile called and kept me informed throughout the entire process. Someone in the shop must not like the Steelers because my front tag was bent upon receiving my car. Everyone was courteous and the cashiers was awesome. Johnnie More

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