As a 25 year Ford Owner, trying to buy my sons first
Ford. SHADY SHADY - Tell you not to LEAVE A DEPOSIT, they will call you in the morning, run all your credit, then say OOPS WE ARE SELLING TO SOMEONE
Ford. SHADY SHADY - Tell you not to LEAVE A DEPOSIT, they will call you in the morning, run all your credit, then say OOPS WE ARE SELLING TO SOMEONE ELSE BECAUSE THEY WANT TO PAY MORE. - So this is not a dealership to be trusted - they dont want relationships, they dont want fair, all they want to so is is screw you out of your money. Better FORD DEALERS in the area. VISIT THEM. I will be buying elsewhere but also filing a little lawsuit for --- You can NOT get a call back email back, price back from these folks. I will drive 100 miles farther than to ever buy a truck from these fools. Such a disrespectful dealership. Hope sales are so good you didn't need my business.
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by SMLSR
Jan 26, 2026 -
Marshal Mize Ford responded
UPDATED, UPDATED RESPONSE:
We stand by our original response and follow-up response. Attacking our employees on social media via direct message(to the point that we had to say any further contact would be considered harassment), leaving canned reviews on multiple websites, and a litany of other attacks will not change our stance. We still say we wish you luck on your search for a vehicle elsewhere.
UPDATED RESONSE:
We strongly disagree with this characterization and want to clarify the facts for anyone reading this review.
This interaction began with a negative review and ultimatums prior to any in-person visit. Despite that, our team continued to communicate professionally, provided pricing, and welcomed you to the dealership on 1/23, where you met with a finance manager and had the opportunity to complete the purchase. You chose to leave after deciding the terms did not meet your expectations.
For transparency, we do not take deposits on used vehicles. When you contacted us again the following day, another customer was physically present and actively considering the same truck. As is standard practice, that customer was given first right of refusal.
At no point were you asked to leave a deposit, nor was any vehicle sold “out from under” you. Additionally, while we value every customer, we do not allow repeated threats, harassment, or denigration of our staff — especially toward young team members who were acting professionally and in good faith.
We believe in fair, upfront pricing and respectful communication. While we understand not every transaction results in a sale, we stand firmly behind our team and our process. We wish you the best in your vehicle search elsewhere.
PREVIOUS RESPONSE:
We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback.
We did provide pricing on the vehicles you inquired about, and our team worked to respond as quickly as possible within the timeframe given. We price our trucks very aggressively up front to provide fair, market-based pricing for all customers, which does not always leave room for additional discounts.
Our intent is always to communicate professionally and respectfully, and we regret that this interaction did not meet your expectations. We take customer service seriously and would welcome the opportunity to discuss your experience further if you’d like to reach out directly to our management team, specifically Shaun Kesler(General Sales Manager).
We wish you and your son the very best in finding the right first truck.
Jan 24, 2026 -
SMLSR responded
Thanks for the creative writing exercise, but let’s correct your 'facts' with the actual receipts (which I have screenshots of):
Lie #1: The Timeline. This didn't start with a review. I had 3 emails from Alexis starting early that morning. Nick only panic-called 9 minutes after I posted a review about being ignored.
Lie #2: The 'Broken' Email. Nick claimed email was down. Your manager Gary confirmed it works fine.
Lie #3: The 'Ultimatum'. Calling out Nick's disrespectful text (which he then edited—I saw that) isn't an ultimatum. It's called having standards.
Lie #4: The 'Walked Away'. I left to pick up my daughter, stating 100% I wanted the deal. Nick even texted me the credit app at 4:33 PM after I left to finalize it.
Lie #5: The Deposit. You claim you don't take them? Nick explicitly texted me NOT to leave a deposit.
Lie #6: The Sell-Out. I spent the evening on a finance call. You ghosted me the next morning not because of 'protocol,' but because—as your finance manager admitted on the phone—the other guy offered more money.
You ran my credit, told me not to deposit, and sold it out from under a 25-year Ford owner buying his son’s first truck just to grab a few extra bucks. Shady doesn't even begin to cover it. I'll be taking further formal action.
ALL SCREENSHOTS I have - You only continue to show your lack of ethics by faking stories and promoting lies as truth. I hope all that see my hundreds of posts about your company stay away and seek a dealership that has values and ethics. You have NONE. Ford Corporate will have ALL the receipts Monday. I am sure this is not how they expect their dealerships to perform.
If you are looking to purchase a new car, Marshal Mize
Ford is the place to go! We had planned to visit three dealerships before making a decision, but Nick Bishop was the perfect salesman. Thanks to him
Ford is the place to go! We had planned to visit three dealerships before making a decision, but Nick Bishop was the perfect salesman. Thanks to him and the team, our purchase was a breeze!
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by holmes_brenda
Jan 05, 2026 -
Marshal Mize Ford responded
Thank you for this glowing recommendation! We are so glad to hear your visit went well and you received the assistance you deserve! We appreciate you choosing Marshal Mize Ford as your local Ford dealer, and we're just a call away should you need us in the future! 🎉
They helped me get a great price for the truck I wanted.
They made sure I got the features I was looking for. Incredible team! Big thank you to nick!
They made sure I got the features I was looking for. Incredible team! Big thank you to nick!
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by miller.ryan205
Jan 05, 2026 -
Marshal Mize Ford responded
Thank you for sharing a bit about your visit with us! We are so happy to hear that our team was able to get help you get into the truck you wanted, with the features that you love! We appreciate you choosing Marshal Mize Ford! ⭐
Really easy to work with, didn’t play games and made the
whole process really easy. Would definitely go to them again if the opportunity rises.
whole process really easy. Would definitely go to them again if the opportunity rises.
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by Christian.christoefl
Jan 05, 2026 -
Marshal Mize Ford responded
Thank you for your wonderful review! We're glad to hear your visit was enjoyable and stress-free! We appreciate you choosing Marshal Mize Ford and we'll be here to help moving forward should you need us!
Nick and Zach were great; professional, knowledgeable,
and helpful. I really appreciated their help. They did a great job!
and helpful. I really appreciated their help. They did a great job!
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by jonmh1
Dec 23, 2025 -
Marshal Mize Ford responded
Thank you for the kind review! 🌟 We’re so glad to hear Nick and Zach were professional, knowledgeable, and helpful throughout your experience. We truly appreciate you choosing Marshal Mize Ford!
Very addressable.
Easy to talk to. Was fast to approach us and show us the model we wanted
Easy to talk to. Was fast to approach us and show us the model we wanted
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by plb0919
Dec 08, 2025 -
Marshal Mize Ford responded
Thank you for sharing your experience! 🌟 We’re glad to hear our team was easy to talk to and quick to help you explore the model you were interested in. We appreciate you choosing Marshal Mize Ford!
Nick, Gary, and Arianna were great helping us get the
best overall value on the car we needed for our daughter.
best overall value on the car we needed for our daughter.
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by Savvy buyer
Dec 05, 2025 -
Marshal Mize Ford responded
Thank you for sharing your experience! We’re so glad to hear Nick, Gary, and Ariana were able to help you find the best value for your daughter’s car. We truly appreciate you choosing Marshal Mize Ford!
Nick was excellent and the buying process was seamless!
!! I would highly recommend this dealership!!!
!! I would highly recommend this dealership!!!
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by charles.linton
Nick was incredibly helpful.
Walked us through everything. We did not leave any stone unturned
Walked us through everything. We did not leave any stone unturned
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by jjtechno2
Nov 03, 2025 -
Marshal Mize Ford responded
We’re so glad to hear Nick took the time to walk you through everything and make sure no details were missed. We appreciate you choosing Marshal Mize Ford! ⭐
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