"Ford to jeep"
Went in looking for a cheap 4wd Ford suv, walked out with an awesome jeep grand Cherokee I never thought I could afford. Great service and better deals!
"Excellent customer service"
Everyone is friendly and goes above and beyond to help you out from the moment you walk in the door. They work hard to get you the best deal that they can and even though it may take some time to work through all of your stuff they are patient and make sure you are comfortable. I had my 2 year old nephew and 5 year old niece with me and the guys all interacted and played with the kids as well. They didn't even seem bothered when the 2 year old had typical 2 year old behavior. I've got some credit issues and this is the first time I've purchased an almost new vehicle and it was a great experience! I wasn't made to feel worse about my history at all.
I have looked for a new car a few times but had such a bad experience I left with no car. That all changed when I went to zumbrota Ford. Nick, mick and Brian Wilber made it an awesome experience and painless. The customer service there was outstanding. I will continue to use them in the future and highly recommend them to everyone I know. Thank you all so very much!
"Exceeded expectations "
Initially I was very nervous heading into my 1st car purchase but Nick was wonderful he made everything go without a hitch and got me a wonderful car that I feel 100% confident amd comfortable with.
"Great first experience "
i felt so comfortable upon meeting Ryan and Nick they both were so friendly and honest and made me feel completely okay with being honest and saying how i really felt about the deal. they found me a great first car and set me up for a great future credit and car wise!!! i’ll defini be back, and not to mention my mom is also a loyal customer of Zumbrota Ford!
- Pam Burton
What a fun day it turned out to be. I bought the car I had in mind from some really great salespeople. Justin, Nick and Brian were awesome! I would highly recommend them to anyone looking for a car!
"A great experience but..."
We were referred to Zumbrota Ford and specifically to Nick Chaco. He was prompt in returning phone calls, answering questions and getting the process started. We arrived at the dealership, took the vehicle they had picked out on a test drive and began the purchase price. While the scratches on the back passenger quarter panel were a bit concerning, we were told how we could repair them. And repair them we will have to as we live in MN with salt and sand applied to roads 6 mths a year. At the end we were handed 1 key and told we would need to have another made which would cost us about $250.00...this gave us pause...I mean who buys a 2 year old vehicle and is given only 1 key? When we got home, we went to look at the owner's manual, that wasn't there but a receipt from Enterprise rental was, which again gave us great pause. We just realized, we had purchased a "new car" to us but had been used as a rental. Having a brother who used to own a dealership in WI, we were always told to stay away from purchasing those as they were often used and abused. We are now hoping to never have any major issues with the vehicle, but... knowing ... a) it came with 1 key b) had no owners manual and c) was used as a rental car by a huge rental company we would have continued our search for a different vehicle. We've never encountered any of those issues in purchasing vehicles before so this caught us off guard and lesson learned.
The atmosphere of the dealership was relaxed and welcoming. We did not feel pressured to make a decision. Nick Chaco and Chris Hayes were friendly and pleasant to work with. Pricing seemed fair and we are pleased with our purchase.
Nick and Brian were both very friendly, patient and helpful. Went above and beyond making us feel comfortable and answering all of our questions. Would definitely recommend and will definitely return for our next purchase!
Zumbrota Ford was helpful , courteous, friendly, and knowledgeable. Even though my credit was less than perfect they helped me get into a new car and I got a grill too. How awesome is that. True professionalism. I put my new car on social media and told my friends that are thinking about getting a new car they should go there. Hope they do. And they stayed after hours just to finish my sale. Just Awesome