Nick Crea | Page 3

Huge thank you to Gloria at Cadillac Mentor! She made the entire process seamless with great follow-up and communication. She promised to help me out of a tough situation and truly delivered. She made the entire process seamless with great follow-up and communication. She promised to help me out of a tough situation and truly delivered. Best car-buying experience I’ve had. My mom and I both left happy, and the gift for her 2025 XT5 key was such a thoughtful touch. More

by tee4206 Verified Customer Verified Customer

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Since we were from out of state, it is important to have good communication when shopping long distance for a vehicle. Brianna was fantastic! After we decided to purchase the car, weather became a possibl good communication when shopping long distance for a vehicle. Brianna was fantastic! After we decided to purchase the car, weather became a possible issue with the pickup and Brianna kept us updated and was willing to work with us however the weather worked out. When we did arrive, she had everything prepared and ready to go for an efficient transfer process. She was very pleasant and nice to work with! Probably the best experience I've had purchasing a vehicle. On another note, we did find an issue with the car while we were there and after we signed the paperwork. The passenger front seat lumbar and massage was not working. My wife tried it, I tried it, Brianna tried it, and then she got another salesperson with a plaid blazer to look at it, and he said that it worked fine. That was an outright lie and not appreciated! He is either an idiot or just a lying car salesman. Brianna was very sorry for the issue and tried to get service to take a look at it, but supposedly they were too busy? Not really acceptable since we just drove 6 hours to get the car and had to drive 6 hours home. In my opinion, they should have looked at it right away. Even if it could not have been fixed that day! Since the car is still under warranty, we didn't have much choice other than to take it home and have a local Cadillac dealer take care of it. Since we have had it home, the driver's side lumbar and massage has also failed and the engine light has come on for an emission issue. We have had it in service twice for the engine light, not fixed yet, have to still bring it again for a longer review, and to have the seats fixed. Overall, the personal and professional experience with Brianna was great! As for the car, we will work through the issues to get it fixed at our dealer, but I definitely expected more buying a Certified Cadillac and now I am inconvenienced with getting it fixed. Maybe the engine light issue was unavoidable, but the seat issue should never have happened. Also, did not like being lied to by plaid jacket guy! If I were to recommend this dealership, it would only be to work with Brianna! More

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Nick was helpful in addressing my questions on some of the technical aspects of the rea view camera/Nav Screen. Classic BMW and Lexus wait areas seem to be a little mor spacious and nicer in amenities. the technical aspects of the rea view camera/Nav Screen. Classic BMW and Lexus wait areas seem to be a little mor spacious and nicer in amenities. More

by michael@gendronrealty.com Verified Customer Verified Customer

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Their was a technical issue with the Caddilac your team fixed the problem thus far . fixed the problem thus far . More

by bdavenportoh Verified Customer Verified Customer

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Excellent customer service with fast, reliable repairs. A great experience from start to finish. Highly recommend A great experience from start to finish. Highly recommend More

by meganhrovat Verified Customer Verified Customer

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Excellent prompt service. Very helpful. Address all concerns. Easy to schedule appointment. Has always been very helpful. Very helpful. Address all concerns. Easy to schedule appointment. Has always been very helpful. More

by efhabjan Verified Customer Verified Customer

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The service is professional, courteous, helpful, and efficient. Scheduling is easy and drop-off/check-in is quick. efficient. Scheduling is easy and drop-off/check-in is quick. More

by mrosegger Verified Customer Verified Customer

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Always awesome. Very professional and accommodating for emergency repairs . I can count on my car to be done correctly Very professional and accommodating for emergency repairs . I can count on my car to be done correctly More

by Deborah Verified Customer Verified Customer

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My car repair came up to 1800 dollars. Drive it out still happens what I both it in for. They got my car back in two days later said it was my battery. Was it my battery in the first place Drive it out still happens what I both it in for. They got my car back in two days later said it was my battery. Was it my battery in the first place. They got me for 1800 dollars More

by declq Verified Customer Verified Customer

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Classic Cadillac of Mentor always takes care of my needs quickly and efficiently, even in an emergency. My lease car had a flat tire. I needed to get to work and had an event to attend in the evening over t quickly and efficiently, even in an emergency. My lease car had a flat tire. I needed to get to work and had an event to attend in the evening over the weekend. My car was packed. They sent a tow truck to me in 15 minutes and managed to patch the tire and get me back on the road in less than 2 hours. They are amazing. This is my 4th Cadillac from them, and I will soon have my 5th. More

by mgerred Verified Customer Verified Customer

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