Nick Driscoll

Id like to first state the sales aspect of this was great. Luke did an amazing job no complaints from him. I purchased a new vehicle from Crown Mitsubishi and noticed a deep scratch on the hood. W great. Luke did an amazing job no complaints from him. I purchased a new vehicle from Crown Mitsubishi and noticed a deep scratch on the hood. While the dealership initially agreed to take responsibility and repair the damage, the entire process since then has been a masterclass in poor customer service and misrepresentation. On June 23, Financial Manager Kenny Burnley explicitly stated to me that a third-party outside paint specialist ("Mike") would be brought in to handle the repair properly while the vehicle was in for a separate electrical service. As their in house detailer was unable to get buff out scratch without causing swirls. On July 23, I was contacted and told the vehicle was ready and the issue was fully resolved. However, upon inspection, the scratch was completely untouched by a outside paint tech and remained. Bill the sales manager even agreed it was not acceptable. When I pressed for answers, the management changed their story. They admitted that only their in-house detailer had worked on it, completely contradicting their previous statements. They then claimed their outside technician was on vacation until Monday and promised an update. It has now been a full week since that deadline. I have sent multiple follow-up emails requesting a clear answer on who actually touched my car, scheduling availability, and the official service/warranty logs for my records. The dealership management has completely ignored my communications and stopped responding entirely as of 8/3. Crown Mitsubishi is eager to close a sale, but they do not honor their post-sale agreements, they provide conflicting information to customers, and they completely vanish when held accountable. A week is more than enough time for any reputable business to pick up and make one phone call to determine availability. I am currently escalating this matter to Mitsubishi Corporate. Get every single promise in writing before you drive off the lot. More

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We were treated very well and the process to purchase the car was quick and efficient. Highly recommend. car was quick and efficient. Highly recommend. More

by burth179 Verified Customer Verified Customer

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I had a good experience with Mr. Brown ! I've purchased here many of times & it has always been a good experience Brown ! I've purchased here many of times & it has always been a good experience More

by shaim28 Verified Customer Verified Customer

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I had an excellent experience here! Shoutout to Josh Barnhart for making it a great experience! Shoutout to Josh Barnhart for making it a great experience! More

by brennenmullins06 Verified Customer Verified Customer

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The people were knowledgeable, friendly, and very helpful! Dina Lorenzi answered every question we had. helpful! Dina Lorenzi answered every question we had. More

by sharilegros1963 Verified Customer Verified Customer

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Vrry easy to work with everyone at crown mitsubishi. .my salesman nick and service manager ed are pleasant and efficient! .my salesman nick and service manager ed are pleasant and efficient! More

by wittemanadrian Verified Customer Verified Customer

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There was an issue with the car I purchased however I was given a loaner vehicle to use why my car was worked on. given a loaner vehicle to use why my car was worked on. More

by pduff263 Verified Customer Verified Customer

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I would give a 5-star review. I had an engine failure message. I took the car to the dealer. The first mechanic diagnosed it as an ADAS error. Checked everything, rest it. I drove I had an engine failure message. I took the car to the dealer. The first mechanic diagnosed it as an ADAS error. Checked everything, rest it. I drove less than 5 miles, and the error code displayed again. I stopped, and he checked it, cleared it...nope. I was told it was okay to drive anyway. I pulled out onto a main road...the car would go! I was able to move off the road. Called dealer, talked with salesman (Nick). He said he will be right there. I was able to restart the car and limped to the dealership. Explained that it was too dangerous to drive. Nick helped me with a loaner (He gets the 5 STARS!) The car was checked on Monday, and the module was ordered. Unfortunately, it was not the right one due to a catalogue listing error. The correct part was ordered and installed. The car is working great. I want to express my thanks to Nick for going out of his way to make certain I wasn't stuck! The dealership is great! Service is great! The malfunction was not! More

by R Verified Customer Verified Customer

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Upon entering the store you are greeted with smiling faces and warm hellos. The staff is very friendly and helpful, willing to go the extra mile to get you what you want and need. faces and warm hellos. The staff is very friendly and helpful, willing to go the extra mile to get you what you want and need. More

by renataylor14 Verified Customer Verified Customer

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from the moment i inquired about a car to the end everyone i spoke to was great. I originally looked into a used car on their lot but was able to put me into a brand new one which ment i didnt have t everyone i spoke to was great. I originally looked into a used car on their lot but was able to put me into a brand new one which ment i didnt have to worry about anything on this car for 5 years \60,000. I wish they had been in location 2 yrs sooner when i bought a car from the dodge dealership next door, cause the experience at thatdealership was much different, it was better at Mitsubishi. More

by stacy3817 Verified Customer Verified Customer

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