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Nick GrimShaw
Nick GrimShaw at Gervais Volkswagen

Nick GrimShaw | Page 4

Service Manager

Gervais Volkswagen

6-B Industrial Ave E
Lowell , MA 01851

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4.7
43 Reviews
4.7

43 Reviews

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43 Reviews of Nick GrimShaw

February 27, 2026

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Very nice people at Gervais vw in Lowell Mass ! Nick & Marcus were very nice to work with! More

by ldonovan08
Service Price Transparency
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Recommend Dealer
Yes
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Feb 27, 2026

Gervais Volkswagen responded

Thank you for the kind words about your Volkswagen Tiguan service. Nicholas and our service team are glad to have made the process smooth. We look forward to assisting you again. Liliana Arboleda liliana@drivegervais.com

February 09, 2026

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Great experience getting my vehicle serviced at Gervais. The service department is always professional, has great communication, and the car is always ready when promised! More

by nick.destefano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcos Narbonne

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Feb 09, 2026

Gervais Volkswagen responded

Thank you for sharing your experience with our Volkswagen Atlas service team. We’re glad our professionalism, clear communication, and on-time delivery made your visit smooth and stress-free.

February 02, 2026

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Employee Rating

Appointment easily set, price and time for service accurate, escorted to my car when finished. Will get service here again. More

by shaun_harney
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Sirois

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Feb 02, 2026

Gervais Volkswagen responded

It’s great to know scheduling your Jetta service was seamless and that the cost and timing matched your expectations. Nicholas and our service team appreciate the chance to escort you to your vehicle when work was complete. We look forward to taking care of your Volkswagen Jetta again.

January 29, 2026

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Always kind clean and friendly. Car was just there for inspection so nothing major needed More

by drumc52169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liliana Arboleda, Marcos Narbonne

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Jan 29, 2026

Gervais Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gervais Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Liliana Arboleda liliana@drivegervais.com

January 29, 2026

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Very professional, took the time to explain everything. Excellent service and good workmanship. Great job! More

by jfcosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 29, 2026

Gervais Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Liliana Arboleda liliana@drivegervais.com

January 21, 2026

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Employee Rating

Very professional. Excellent service and very fast!!!! I am a very happy customer! Very accommodating More

by lisashick
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Sirois

Print
Jan 21, 2026

Gervais Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Liliana Arboleda liliana@drivegervais.com

January 20, 2026

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Employee Rating

I am upset. I paid cash for my new car which included a loan payoff of my old car. I was told it goes through immediately this was Jan 12. As of today my vw loan More

by nsimard
Recommend Dealer
No

Other Employees Tagged: Nicholas Sirois

Print
Jan 24, 2026

Gervais Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Liliana Arboleda liliana@drivegervais.com

December 31, 2025

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Employee Rating

It's a Great Place to buy your next car. They're so helpful and nice More

by cporter633
Service Communication
Recommend Dealer
Yes
Print
Dec 31, 2025

Gervais Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gervais Volkswagen! Liliana Arboleda liliana@drivegervais.com

December 26, 2025

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Employee Rating

Recently purchased a vehicle(less than a month). The day after purchase we realized there is a significant, dangerous issue with the vehicle. Now we are being told that we have to pay to find out More

by usmarine1814
Recommend Dealer
No

Other Employees Tagged: Savian Olivero

Print
Jan 07, 2026

Gervais Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Liliana Arboleda liliana@drivegervais.com

December 26, 2025

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Great staff, willing to work with you regarding best price to make the sale for you, from salesperson to finance person plus service department. They took care of me in satisfying any questions I had. V More

by j.reinoldjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Abbott, John Silva , Marcos Narbonne

Print
Dec 26, 2025

Gervais Volkswagen responded

Thanks for sharing about your experience with Gervais Volkswagen. We appreciate your business and hope to see you again soon! Liliana Arboleda liliana@drivegervais.com

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