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Nick Guidi
Nick Guidi at Lake Norman Chrysler Dodge Jeep Ram
Refer Me

Nick Guidi | Page 9

Service Advisor

Lake Norman Chrysler Dodge Jeep Ram

20700 Torrence Chapel Rd
Cornelius, NC 28031

Contact Me
4.9
97 Reviews

Father of 3 boys. Always giving back and here to help others. Goes above and beyond in all aspects of work and life.

Dealership Experience

2 yrs, 4 mos

Industry Experience

14 yrs, 8 mos

4.9

97 Reviews

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97 Reviews of Nick Guidi

August 02, 2023

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Employee Rating

Everything was great as usual. Supreme service every single time. I will continue to service my vehicle there More

by ADAMJIHAAD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Preston, Jason White

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Aug 05, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your continued support and trust in us! We're thrilled to know that you consistently receive supreme service at our dealership. Your satisfaction is our ultimate goal, and we're committed to providing top-notch service every single time. We truly appreciate your loyalty, and we look forward to serving you and your vehicle in the future. If you have any questions or need assistance, don't hesitate to reach out. Thank you for choosing us, and have a fantastic day!

August 01, 2023

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Employee Rating

Great customer service, knowledgeable staff. I was informed through the entire process. I would definitely recommend your dealership. More

by SCCT20124R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our dealership. Our team takes pride in providing excellent customer service and being knowledgeable to assist our customers effectively. We're glad you were informed throughout the entire process. Your recommendation means a lot to us, and we truly appreciate your support. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

July 31, 2023

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Employee Rating

For well over 1,5 years, I have been attempting to have the doors repaired on the 5 vans I purchased from you and I am having extreme difficulty accomplishing this. You have had my vans for several months More

by rlatimer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Aug 05, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

I apologize for the inconvenience and frustration you have experienced with the repairs of your vans. This is not the level of service we strive to provide our customers, and I understand your dissatisfaction. We are actively looking into your case to address the issues promptly and find a suitable solution. Your feedback is valuable, and we want to ensure that your concerns are addressed to your satisfaction. Please reach out to our Service Director Brian Johnson at 704-896-3800, so we can further assist you. Thank you for bringing this to our attention, and we hope to resolve the matter as quickly as possible.

July 29, 2023

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Employee Rating

Great location, convenient to find n clean n neat facilities very accommodating. Bathroom was neat n clean More

by patwlkr2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean

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Jul 31, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We're glad you found our location convenient and our facilities clean and neat. We strive to provide a comfortable experience for our customers, and we appreciate your feedback!

July 27, 2023

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Good communication with Nick he was able to keep me informed of what was going on More

by achaneymhfd
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jul 27, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 26, 2023

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Employee Rating

Sal, Nick and Brady are the best! ! These men always take great care of all my need!!! More

by joel53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sal Curatolo , Brady is a great technician!!!

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Jul 27, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 26, 2023

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Employee Rating

Lack of communication when vehicle onsite, would have appreciated that a tech or service rep call and ask if I would like to get any of the recommended services while the vehicle was onsite. Not after bi More

by starpaintdry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Jul 27, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for the communication oversight during your visit. We'll work to ensure better communication in the future, offering recommended services while your vehicle is onsite, and clarifying details before finalizing payments. Your feedback helps us improve.

July 26, 2023

Dealership Rating
Employee Rating

Sal, Nick and Brady are the best! ! These men always take great care of all my need!!! More

by joel53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sal Curatolo , Brady is a great technician!!!

Helpful
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Jul 27, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 25, 2023

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Employee Rating

Had a 8am appointment but my truck didn’t get finished till after 12 noon? Said the technician was having trouble install passenger side airbag. More

by COACHZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 27, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for the delay in completing your truck's service. We understand your time is valuable, and we're sorry for any inconvenience caused. We'll investigate the issue and take measures to ensure timely service in the future. Your feedback is appreciated, and we'll work to improve our processes.

July 24, 2023

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Employee Rating

Quick and easy in and out. Thank you for such a wonderful service. I didn’t realize that the service requested would happen so quickly. More

by david712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noreen Ianniello , Reception

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Jul 24, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

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