Nick Magdalin | Page 14

Great experience twice. Our experience was great with this dealership. Our first purchase was last year (2015 Ford Transit).This was the second purchase (2016 Ford Explorer) Our experience was great with this dealership. Our first purchase was last year (2015 Ford Transit).This was the second purchase (2016 Ford Explorer) we have made from Nick (our salesman) & he & the entire staff were knowledgeable, professional, & courteous. Overall wonderful experience. Jamie Clar More

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Great!!!! Exerience Had a no preasure experience with Juan Liscano and Nick Magdalin. Having had many dealing with high preasure sales people this was very refreshing. Wo Had a no preasure experience with Juan Liscano and Nick Magdalin. Having had many dealing with high preasure sales people this was very refreshing. Would recommend this to my friends and family More

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inadequant service center Last week we got into a minor curb accident and needed to get a wheel and rim replaced. We payed 135 for the inspection alone, but they DID NOT inspec Last week we got into a minor curb accident and needed to get a wheel and rim replaced. We payed 135 for the inspection alone, but they DID NOT inspect the whole car. After we picked up our car we heard loud front end noises immediately after leaving the parking lot. After dropping off our car for the second time, just got a call from them saying the wheel bearings and at least 4 other parts need to be replaced because "wear and tear" when the noises only started after their initial repair! We also asked them to try to fix the heating in our car, they were totally clueless on how to fix it, and ended up breaking the lighting for the heating area and not fixing anything. We are going to go in and talk to a manager today. CANT believe this is a dealership, they are so unprofessional. More

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Very helpful, friendly, and sincere I had Nick Magdalin as my sales representative and he was great. Very sincerely friendly (not the stereotype). He answered all my questions and then s I had Nick Magdalin as my sales representative and he was great. Very sincerely friendly (not the stereotype). He answered all my questions and then some. Very good experience and I felt he was sincere, not just trying to make a sale. I would definitely go back to Schaumburg Ford and ask for Nick. More

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MORE THAN THE RED CARPET SERVICE!! I WAS TURNING IN A LEASE TO JEEP/NAPELTONS AND MARK SKUMMER HAD CALLED ME ON THAT SAME DAY 2/19/15 TO FOLLOW UP ON SERVICE OF A 2014 BLACK ESCAPE I HA I WAS TURNING IN A LEASE TO JEEP/NAPELTONS AND MARK SKUMMER HAD CALLED ME ON THAT SAME DAY 2/19/15 TO FOLLOW UP ON SERVICE OF A 2014 BLACK ESCAPE I HAD GOTTEN FOR MY HUSBAND STEVEN. I TOLD MARK I WAS DOING PRICING WITH JEEP AND HE ASKED THAT I GIVE FORD A CHANCE BEFORE I MADE A DECISION. AFTER 3 HOURS AT NAPELTONS I LEFT AND DROVE WITH STEVEN TO FORD. MARK ROLLED OUT MORE THAN THE RED CARPET SERVICE. HE WAS PROFESSIONAL AND PERSONALBLE AND LISTENED TO MY NEEDS. HE HAS THE HUMAN TOUCH, CONNECTS WITH PEOPLE, AND OFFER ONE STOP SHOPPING. I DEAL WITH WEALTH MGMT CLIENTS AND MARK SKUMMER WAS EXCEPTIONAL. I GRADE HIM ALL 10'S. FORD MET OUR PRICING AND THE EXPERIENCE WAS EVEN BETTER THAT LAST JANUARY 2014 WHEN I GOT STEVEN'S ESCAPE. THE SERVICE AND THE MANAGEMENT TEAM HAS TAKEN A BETTER APPROACH TO SERVING CLIENTS AND MEETING OUR NEEDS. NICK MAGDALIN ASSISTED US LAST YEAR WITH STEVEN'S ESCAPE. HAPPY TO SEE HIM AGAIN THANK YOU MARK SKUMMER, NICK M., AND RONNY -GENERAL MANAGER. BECAUSE OF THIS TEAM AND EXPERIENCE I DROVE OUT 2015 WHITE FORD ESCAPE AT 10PM CT OFF FORD'S LOT. More

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Everyone was very helpful! Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. W Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. We then drove "my new car" prior to my buying it (as it was in the show room). He then spent time to show me the nuances of the technology for the car and kept it to a minimum so I could retain it. Nick stated otherwise it would be too overwhelming and he will go over more with me after driving it for a week. He was right! It was very overwhelming after I left. More

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The best customer service in the business! I have now been a part of three vehicle purchases from this dealership in the past 6 months. This however is the first car I purchased ( the previous I have now been a part of three vehicle purchases from this dealership in the past 6 months. This however is the first car I purchased ( the previous two were for my brother and my girlfriend ) from them. Everyone at the dealership offers exceptional customer service but on this occasion I dealt directly with Nick and Ideen and both of them went above and beyond to make my experience as pleasurable as possible. No one enjoys car shopping but dealing with these guys is 100% painless. Anyone looking to purchase a car should give these guys the opportunity to earn your business. I'm in the home improvement industry and deal with customer service and I can assure that these guys are second to none! More

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outstanding! I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was profession I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was professional, straight forward, and just pleasant to work with. More

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This is the way to buy a car! From the moment Brian Delaney met us at the door, our experience was outstanding. We actually arrived an hour after the posted Saturday closing tim From the moment Brian Delaney met us at the door, our experience was outstanding. We actually arrived an hour after the posted Saturday closing time, but still saw activity. So we asked if they were still open, and Brian's comment was: "We are here to sell cars. If you want to buy one, let's talk about your needs." At no point did he (or anyone else) try to "SELL" us. He gave us all the information we needed, and quickly got us behind the wheel of the models we wanted to evaluate. When it came time to talk price, he avoided the normal games and started with an offer that was fair. No boss to put added pressure. Just a fair price. We did sit with Nick Magdalin to hear about their recommendations for additional treatment protection; but again, no pressure. When we decided it wasn't for us, that was it. No additional person to convince us otherwise. By the time we finished the paperwork with Ideen Ghaffari, it was almost ten PM; but at no point did he or anyone else make us feel rushed. Every person we dealt with at Schaumburg Ford gets high marks. We STRONGLY recommend Brian Delaney as the best salesperson we've ever worked with (and we've bought a lot of new cars over the years). We wanted to buy an Explorer; they wanted to sell one; so we did. More

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GREAT STAFF WONDERFUL EXPERIENCE Nick,Ideen,and Juan where great.If your in the market for a Ford Go to Bob Rohrman.They went above and beyond to get me the car I wanted for a great p Nick,Ideen,and Juan where great.If your in the market for a Ford Go to Bob Rohrman.They went above and beyond to get me the car I wanted for a great price.Great job Nick,Juan,And Ideen. -Jourdan More

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