Nick Marshall | Page 13

Ganley Toyota in Pleasant Hills was very easy and enjoyable to work with Thanks to Nick Marshall and all the staff enjoyable to work with Thanks to Nick Marshall and all the staff More

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We purchased certified preowned tundra from here. the sales experience ( nick) was great. However we later found out that aftermarket parts should be replaced w oem parts before they are sold certi the sales experience ( nick) was great. However we later found out that aftermarket parts should be replaced w oem parts before they are sold certified preowned. We found this out from someone at ganley as well as corporate. We also purchased the platinum extended warranty.  8 months after purchase we had to replace the exhaust pipes as they were aftermarket and not covered ($414 which I now believe is owed to us & ill be waiting for a call).. why weren’t these replaced with oem parts? Then on Tuesday the tail lights stopped working (also aftermarket and not replaced but we didn’t know), truck wouldn’t go out of park several lights on the dash ect. Took it back to ganley to be told we couldn’t get a loaner which is covered under the warranty. We were told we couldn’t get a loaner because they weren’t positive it was warranty work. I also found out from an employee the loaners on site are there for any customer and Toyota can choose to give out at this discretion, if 55k plus 2 warranties doesn’t qualify you what does? Anyway after several back and forth calls and a call to corporate they replaced the tail lights. My husband went to pick up the truck and asked for his old lights and was told by Robert Killmeyer “ you cant have these lights I paid for them”.. uhm we bought the truck and the warranties? If you go get new tires and want the old ones they give them to you same with wheels ect. Rob proceeded to tell my husband “no one can confirm or deny these lights are yours”. My husband stated several people at Ganley knew what was going on and rob then said “ no one knows more than me” LOL. So at this point its more than just the tail lights it’s the point we both own Toyotas spent a good amount of money and are being treated poorly. My husband then had to go to the police to see if they considered this theft. (a report was filed) ONLY AFTER all of this did Robert call my husband and tell him he could come pick up his lights. Im waiting to see if anyone above him calls us about the above and the exhaust before I file a few corporate complaints. More

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Very easy to work with. No pressure. Courteous and friendly. Even brought my new car to me. Made the experience stress free. No pressure. Courteous and friendly. Even brought my new car to me. Made the experience stress free. More

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This was a very easy purchase and the dealer and finance and sales person had the buyers interest in mind and were not pushy. I would definitely buy another vehicle here. and sales person had the buyers interest in mind and were not pushy. I would definitely buy another vehicle here. More

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Recommend this dealership, so helpful and patient and very nice people there and the employee did a great job very nice people there and the employee did a great job More

by SARAHWIN554 Verified Customer Verified Customer

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Best experience I have had buying a car, from Sales person to the Finance Manager. person to the Finance Manager. More

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Very professional and knowledgeable staff. Efficient and detail oriented. I traveled from Indiana to purchase my vehicle it was ready and waiting for me! Efficient and detail oriented. I traveled from Indiana to purchase my vehicle it was ready and waiting for me! More

by LJZUBER23 Verified Customer Verified Customer

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Nick was great and the whole experience was smooth and fast. We usually show up knowing what we want and like to be left to check out the vehicle without a lot of extra sales chat, and that’s what we got. fast. We usually show up knowing what we want and like to be left to check out the vehicle without a lot of extra sales chat, and that’s what we got. Highly recommended. More

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From the time I walked in the door until I drove away in my new Rav 4 a few weeks later, I was treated with honest and respect. As a single woman I sincerely appreciate that. And I LOVE my new Rav! my new Rav 4 a few weeks later, I was treated with honest and respect. As a single woman I sincerely appreciate that. And I LOVE my new Rav! More

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Excellent experience with my recent car purchase. Very prompt communication during the entire process from Nick, who was both friendly and informative, and the overall process went very smoothly. Joh Very prompt communication during the entire process from Nick, who was both friendly and informative, and the overall process went very smoothly. John from finance was a delight as well. Many thanks to them both! More

by EAOSINGA Verified Customer Verified Customer

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