Nick Nelson | Page 4

In the history of purchasing vehicles, I have never been treated better than we were at Sutherlin Nissan. Was caught completely off guard in how professional and hospitable Teddy and Nick were. You have jus treated better than we were at Sutherlin Nissan. Was caught completely off guard in how professional and hospitable Teddy and Nick were. You have just gained a customer and his family for life. More

by 327SLJ Verified Customer Verified Customer

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The guys were honest and great! They were ready for me at my appointment time. I unfortunately could not get the exact car I came in for but they worked it out for me to get into th They were ready for me at my appointment time. I unfortunately could not get the exact car I came in for but they worked it out for me to get into the same make and model with everything I was looking for. They made me feel comfortable and I was confident in the deal we made and left a happy camper! I would definitely go back and recommend them. Thanks Ace for all your help! More

by mbwelford1 Verified Customer Verified Customer

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Overpriced Used Vehicle purchase with deceptive advertising promised a additional Key at delivery - never made. Platinum Premier package dealer charges $2,495 for Door guards, door cup protectors advertising promised a additional Key at delivery - never made. Platinum Premier package dealer charges $2,495 for Door guards, door cup protectors never installed. No Car Care welcome kit at delivery. Disappointed in this Car buying experience. Overcharged - UNDER DELIVERED ! More

by fisch4250 Verified Customer Verified Customer

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Billy from the service dept was amazing! Ace from sales and Nick from finance were also great! I had issues with my Armada and Vero Nissan took care of me every step of the way. I was able t Ace from sales and Nick from finance were also great! I had issues with my Armada and Vero Nissan took care of me every step of the way. I was able to trade in my Armada for a Pathfinder once Nissan got approval from the warranty company to replace the engine and make the repairs needed to put it in the market. I also purchased an Ariya to replace the 2012 Civic that I had. I’d highly recommend Vero Nissan to others! More

by R.BISHOP1220 Verified Customer Verified Customer

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Wow. Super friendly people throughout the whole place! It's nice to actually feel comfortable while purchasing a vehicle. Thank you Super friendly people throughout the whole place! It's nice to actually feel comfortable while purchasing a vehicle. Thank you More

by J.GREENE Verified Customer Verified Customer

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I love my new car. I loved how they helped my pick the right car. Very helpful I loved how they helped my pick the right car. Very helpful More

by KAITLYNM112003 Verified Customer Verified Customer

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The employees are friendly, courteous, knowledgeable, and helpful. They seem to work as a well run team by helping each other. The snacks are always delicious! 😊 helpful. They seem to work as a well run team by helping each other. The snacks are always delicious! 😊 More

by traveler086 Verified Customer Verified Customer

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Services were great and had no issues. Will look forward to enjoying my new purchase, Thank you Will look forward to enjoying my new purchase, Thank you More

by garren109 Verified Customer Verified Customer

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I found the whole dealership sketchy. Eugene told us the original payment would be between 700-800 dollars a month with 5k down. Me and my mom explained to him the max I can do is 600 a m Eugene told us the original payment would be between 700-800 dollars a month with 5k down. Me and my mom explained to him the max I can do is 600 a month and 1.5k down or I wouldn’t get the car since I had a 2020 Vera with no issues and a car payment of 395 with 32 months left to go. He then said that he could do the 600 a month car payment with my max put down of 1,500 and that everything was approved with out the mention of tax exclusion. Then before we got pulled back to the financing office my credit karma informed me there was a hard pull on my credit so my mom then asked again if my 600 dollar a month car payment was approved with the 1.5k down and he said yes while other sales men and finance people said congrats on the new car. Eugene and another salesman then helped me set up the my Nissan app for the Nissan Altima I got. With all this I assumed I already had the car since it was my first ever car I was buying. Once I got in there the finance person told me that after taxes ( was never told the taxes where taken out and my mom has never bought a car where the taxes where not included) and warrantees it would be 705 for 75 months but I could put another 4.5k down to cover my taxes to get back to my 600 a month payment. So I told him I didn’t have that 4.5k and confusingly said ok to the payments since they made it seem like I already got the car. Then once I sign all the paper work which took forever since the financing guy kept making phone calls to people that had nothing to do with me buying the car. I got the keys and Eugene said that I would have to come back to the dealership to get help setting up the Bluetooth and a free gift and that you guys would call me to schedule a day since my schedule is so busy. Then After 5 days of waiting I just felt like that was yet another lie y’all told me. Only after writing a bad review did I get help from Michelle who helped me a lot and was the only one giving me a positive experience. She explained that no one told her she needed to call me and gave me several gifts to make up for all the trouble. I do really love my car and it is everything I needed I just felt the dealership as a whole could have been more honest. More

by KDENNING6867 Verified Customer Verified Customer

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TJ salesperson was great as was the manager. I’ve been a customer for over 30 yrs and with a few exceptions the experience has been very good! I’ve been a customer for over 30 yrs and with a few exceptions the experience has been very good! More

by FEMARICK Verified Customer Verified Customer

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