Nick Orbinati
Nick Orbinati at Subaru of Utica

Nick Orbinati

Parts Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
99 Reviews
4.8

99 Reviews

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99 Reviews of Nick Orbinati

July 19, 2025

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Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
Service Price Transparency
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Recommend Dealer
Yes
Jul 21, 2025

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

July 16, 2025

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Very throughly and efficient. But they need to get a sectary just to answer the phones. Not very good customer service if a live person doesn’t pick up the phone where you have to More

by KELLY_STRNG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Jul 17, 2025

Subaru of Utica responded

Kelly, we appreciate your feedback and will share it with our team. Thank you for choosing Subaru of Utica!

July 02, 2025

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Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there! More

by PEANUTS3351
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Jul 02, 2025

Subaru of Utica responded

It is nice to hear that your service experience was efficient and pleasant at Subaru of Utica! It's great to know Bob and the team took good care of you. Thanks for choosing us!

July 01, 2025

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From the service advisor to the tech, service was done in a timely manner and was done right More

by KRAZYKATLADY082
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Lee Gold

Jul 02, 2025

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! It is a pleasure working with you, and we look forward to next time!

June 18, 2025

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As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
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Recommend Dealer
Yes
Jun 18, 2025

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

June 13, 2025

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I'm a bit annoyed. I had made a 2pm appt for an inspection, oil change and tire rotation. I arrived about 1:50 pm and they didn't bring my car into the garage until 3 More

by CLICKER0
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Tyler Davis

Jun 17, 2025

Subaru of Utica responded

Hello, I apologize for the delay you experienced during your appointment. We strive to honor scheduled times and understand how frustrating it can be when things don't go as planned. Your feedback is valuable, and we will work on improving our scheduling process to prevent this from happening in the future. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 10, 2025

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Friendly staff who answered my questions thoroughly. Made for an easy appointment. Car was ready earlier than anticipated. :) (Not sure of the young man who did my check out when I picked the car up More

by LAMBLC
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Jun 11, 2025

Subaru of Utica responded

Thank you for sharing your experience with us! We're happy that our Subaru of Utica team provided thorough answers and made the process smooth. We appreciate your kind words about our staff, and we're glad everything went better than expected!

June 10, 2025

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Good service. Keep the customer informed with a video. Appointment took almost two hours though which seemed kind of long for an oil change and tire rotation. More

by ANNEVANSTRANDER
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Jun 11, 2025

Subaru of Utica responded

Anne, thank you for your feedback! We're glad to hear that our team at Subaru of Utica kept you informed with a video. We appreciate your patience and will work on improving the efficiency of our service appointments moving forward.

May 23, 2025

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I didn’t realize that I had scheduled my appointment for the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen onl More

by S.NEOU
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer , Salvatore Marsala

May 27, 2025

Subaru of Utica responded

We're so glad our team at Subaru of Utica could accommodate your urgent needs and get you back on the road quickly! Your kind words about our friendly staff mean a lot to us. Thank you for choosing us, and we're here whenever you need assistance in the future!

May 17, 2025

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Employee Rating

The service was good. Can’t believe you charge for rotating tires and charge $35 for the service. More

by JBMHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

May 21, 2025

Subaru of Utica responded

Hello, We are happy to hear that the service our team completed was satisfactory and appreciate your feedback regarding the charges. Please feel free to reach out if you have any additional concerns! Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

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