Nick Orbinati
Nick Orbinati at Subaru of Utica

Nick Orbinati

Parts Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
95 Reviews
4.8

95 Reviews

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95 Reviews of Nick Orbinati

June 18, 2025

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As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
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Recommend Dealer
Yes
Jun 18, 2025

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

June 13, 2025

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I'm a bit annoyed. I had made a 2pm appt for an inspection, oil change and tire rotation. I arrived about 1:50 pm and they didn't bring my car into the garage until 3 More

by CLICKER0
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Recommend Dealer
No

Other Employees Tagged: Tyler Davis

Jun 17, 2025

Subaru of Utica responded

Hello, I apologize for the delay you experienced during your appointment. We strive to honor scheduled times and understand how frustrating it can be when things don't go as planned. Your feedback is valuable, and we will work on improving our scheduling process to prevent this from happening in the future. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 10, 2025

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Friendly staff who answered my questions thoroughly. Made for an easy appointment. Car was ready earlier than anticipated. :) (Not sure of the young man who did my check out when I picked the car up More

by LAMBLC
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Jun 11, 2025

Subaru of Utica responded

Thank you for sharing your experience with us! We're happy that our Subaru of Utica team provided thorough answers and made the process smooth. We appreciate your kind words about our staff, and we're glad everything went better than expected!

June 10, 2025

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Good service. Keep the customer informed with a video. Appointment took almost two hours though which seemed kind of long for an oil change and tire rotation. More

by ANNEVANSTRANDER
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Jun 11, 2025

Subaru of Utica responded

Anne, thank you for your feedback! We're glad to hear that our team at Subaru of Utica kept you informed with a video. We appreciate your patience and will work on improving the efficiency of our service appointments moving forward.

May 23, 2025

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I didn’t realize that I had scheduled my appointment for the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen onl More

by S.NEOU
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer , Salvatore Marsala

May 27, 2025

Subaru of Utica responded

We're so glad our team at Subaru of Utica could accommodate your urgent needs and get you back on the road quickly! Your kind words about our friendly staff mean a lot to us. Thank you for choosing us, and we're here whenever you need assistance in the future!

May 17, 2025

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The service was good. Can’t believe you charge for rotating tires and charge $35 for the service. More

by JBMHALL
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

May 21, 2025

Subaru of Utica responded

Hello, We are happy to hear that the service our team completed was satisfactory and appreciate your feedback regarding the charges. Please feel free to reach out if you have any additional concerns! Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

May 08, 2025

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Wait time for checking in was minimal. Everyone was respectful and friendly. The waiting area was very comfortable. The wait time for my car’s service was reasonable! More

by KATHY48
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

May 09, 2025

Subaru of Utica responded

Kathy, we're glad to hear that your visit was smooth and comfortable at Subaru of Utica. Thank you for sharing your positive experience with us!

April 29, 2025

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Great service, stands by the work. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. More

by KAT11
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Apr 30, 2025

Subaru of Utica responded

KAT11, we're delighted to know you trust Subaru of Utica with your Impreza! Our team is always here to ensure everything runs smoothly and safely. Thanks for the kind words!

April 19, 2025

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Love that I can drop off and wait at home for a text. Thank you for the video showing repairs and possible future fixes that may be needed. More

by TFSEARLES
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

Apr 21, 2025

Subaru of Utica responded

We're glad to hear you appreciated the convenience of our drop-off service and video updates at Subaru of Utica! Thank you for sharing your experience, and we're here whenever you need us.

March 28, 2025

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For some reason when I tried to give a review previously, it did not go through. We were very pleased with the service More

by BARBARAMONIE
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez , Will worked with some of them and I worked with others and I am very sorry that I don’t remember their names but everyone we worked with is helpful and pleasant and treated us with respect.

Mar 31, 2025

Subaru of Utica responded

Barbara, thank you for your persistence and kind words! We're delighted to hear that you were pleased with the service at Subaru of Utica. If there's anything else we can do for you, just let us know!

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