Nick Rosato
Nick Rosato at Subaru of Utica

Nick Rosato

Parts Manager

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
15 Reviews
4.8

15 Reviews

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15 Reviews of Nick Rosato

June 19, 2026

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The appointment was easy to get. The work was completed in a timely manor. Both parts and service departments were very helpful. More

by WANNAPAR3
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati, Lee Gold

Jun 22, 2026

Subaru of Utica responded

We're happy to hear our team provided efficient service! Thank you for choosing Subaru of Utica, and we hope to see you again down the road. Have a nice day!

May 08, 2026

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never talked to Nick Orbinati,, I did ask that a questionable tire be checked as it has a sidewall tear. Tire was not checked and the brakes were not checked. I was told they were jammed today and More

by JPTOPPS
Service Price Transparency
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Recommend Dealer
No
May 11, 2026

Subaru of Utica responded

Hello, Thank you for taking the time to share your feedback. We’re disappointed to hear that your visit did not meet expectations, especially regarding the inspection of your tire and brakes. Safety concerns such as a potential sidewall tear and brake condition should always be given appropriate attention, and we regret that we were unable to complete these checks during your visit due to the service department’s workload that day. We understand your frustration and would appreciate the opportunity to speak with you directly to discuss this matter further. When you have a moment, please reach out to me using the contact information below. Billy Melendez - Service Manager - bmelendez@carbonecars.com

May 13, 2026

Subaru of Utica responded

Hello Joe, Thank you for the additional feedback. I understand your frustration, especially after you specifically asked for those safety concerns to be checked during your visit. I also appreciate your comments regarding the inspection video. I’d like the opportunity to speak with you directly and work toward a resolution. Please contact me at your convenience at bmelendez@carbonecars.com. Billy Melendez - Service Manager - bmelendez@carbonecars.com

May 12, 2026

JPTOPPS responded

Yes sir, not happy about this, the checks i asked for were important to me. With the 5 to 10 minutes it would have taken to determine if my brakes and tire were safe now will cost me time, to have car dropped off, registered, leave it there, get needed transportation to and from service dept. . Quite a disruption to a day for me. I WAS SPECIFICALLY ASKED, by the very cheerful service representitive if there were any specific concerns i had and she indicated they will be addressed and also reviewed the Subaru video safety check with me. Now the video check was also an issue, the mechanic moved too quickley and spoke too fast and from my perspective too fast to comprehend. Thank you , Joe

January 08, 2026

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Everyone is always helpful and willing to answer any questions you may have. Appointments are always o time. More

by PATCARNEY
Service Price Transparency
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Recommend Dealer
Yes
Jan 09, 2026

Subaru of Utica responded

We’re happy our team answers all your questions and keeps your appointments on schedule! We appreciate your business at Subaru of Utica.

November 18, 2025

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We appreciate you, but we feel we were overcharged this time. Needed a mirror - brought the car in - an hour drive - you forgot to order a part- came back and were charged labor again. Expensive. More

by CLARENCE7643
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Nov 20, 2025

Subaru of Utica responded

Thank you for sharing your experience with us, Clarence. We apologize for any miscommunication regarding costs and for the mix-up with your part. If you would like to discuss this further, please feel free to reach out directly. We hope to offer you a five-star experience in the future. Take care, Subaru of Utica. Billy Melendez - Service Manager - bmelendez@carbonecars.com

September 06, 2025

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Brought in our 2019 Outback for oil change & tire rotation. It was quick and the service man at the desk, Tyler, was great! We looked at new Outback’s. But unfortunately, my husband doesn’t thin More

by DYUENGER
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Recommend Dealer
Yes
Sep 08, 2025

Subaru of Utica responded

Thank you for sharing your fantastic feedback about your recent visit to Subaru of Utica! We're so glad Tyler took excellent care of you during your service appointment. We're sorry to hear you're not loving the 2026 Outback, but whenever you’re ready to upgrade from your 2019, we’ll be here to help! Safe travels until then!

August 04, 2025

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Best place to service vehicle at! Definitely will be coming again! They are very fast More

by CAYLEECROSSMAN05
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Recommend Dealer
Yes
Aug 05, 2025

Subaru of Utica responded

Thank you for your kind words about our service team at Subaru of Utica. See you again soon!

August 01, 2025

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Awesome service they are the best I have dealt with. Bravo! I will keep coming. More

by NBORELLI59
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Recommend Dealer
Yes
Aug 01, 2025

Subaru of Utica responded

Thank you for your glowing review! It is a pleasure working with you, and we can't wait to welcome you back again in the future! See you next time at Subaru of Utica.

July 19, 2025

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Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
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Recommend Dealer
Yes
Jul 21, 2025

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

February 26, 2025

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Tyler is very knowledgeable and always very helpful. He knew exactly what was going on with my car and arranged to have it serviced right away. He kept me informed of its progress and I left knowing my More

by DONANDREWS1
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Recommend Dealer
Yes
Feb 26, 2025

Subaru of Utica responded

Thank you for sharing your experience with us at Subaru of Utica! We're glad to hear Tyler provided knowledgeable and helpful service, ensuring your car was well taken care of. Safe travels ahead!

November 18, 2024

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Joanne, Jo Jo as I like to call her, wrote up my vehicle with a smile. My vehicle’s oil was changed by a team of technicians to get my service done in a timely manner. Once it was ready, Tyler, Ty Guy as he More

by SubieSauce
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer

Nov 18, 2024

Subaru of Utica responded

We're more than glad to hear that Jo Jo and Ty made your visit enjoyable at Subaru of Utica! Our team is dedicated to providing efficient service with a personal touch. Thanks for the recommendation, and we look forward to seeing you again!

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