Nick Pattenaude

very friendly and prompt yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes More

by ronham55 Verified Customer Verified Customer

Print

Jeremiah did a great job helping us to purchase a 2026 Durango 250 anniversary edition, he worked with us to make it work and for us to get the best deal. Durango 250 anniversary edition, he worked with us to make it work and for us to get the best deal. More

by rknewstrand Verified Customer Verified Customer

Print

I thought I was going to have to walk away from a dream car, but between Josh and Nick they made it happen. Extremely grateful for them.. car, but between Josh and Nick they made it happen. Extremely grateful for them.. More

by abelr81 Verified Customer Verified Customer

Print

Service great. Sales folks not so much. Had a good experience with service. Sales folks…once we wrote the check they moved on and really didn’t care anymore. Sales folks not so much. Had a good experience with service. Sales folks…once we wrote the check they moved on and really didn’t care anymore. More

by fozzyd03 Verified Customer Verified Customer

Print

Gave me the deal I was looking for. Suggest them to other people looking for good deal Suggest them to other people looking for good deal More

by koehndarwin Verified Customer Verified Customer

Print

They did a great job getting me to buy a car at an good price price More

by nicktholl Verified Customer Verified Customer

Print

I brought my car in for oil and other issues at 7:30 am. At 1:30 my car still was not looked at for the other issues. If you don't have the time allotted for the other issues, just say so upfront, instead At 1:30 my car still was not looked at for the other issues. If you don't have the time allotted for the other issues, just say so upfront, instead me being without a car for the whole day. More

by cktmary Verified Customer Verified Customer

Print

Great interaction. Simple. Great Dealership! Adrian Briones great salesperson. 10 out of a 10. Great job. Simple. Great Dealership! Adrian Briones great salesperson. 10 out of a 10. Great job. More

by desutton Verified Customer Verified Customer

Print

0 Zero stars! 3 trips into Lockport Bettenhausen CDJR for same issue. 2024 Grand Cherokee either doesn’t start or DOES NOT SHUT OFF. It doesn’t recognize the fobs. 3 trips into Lockport Bettenhausen CDJR for same issue. 2024 Grand Cherokee either doesn’t start or DOES NOT SHUT OFF. It doesn’t recognize the fobs. The second occurrence-no tow truck showed after 3 hours from the Stellantis roadside assistance. The car would not shut off, so I removed the battery cable, reinstalled it and drove it to the dealership the next morning. Dealership admitted had so many issues that they don’t have an available loaner car. They shuttled me to Enterprise Rent-A-Car, in which I needed to present my own credit card for taxes & tolls only. Several days go by and Lockport Bentenhausen called me to say they cannot fix the fully warranted vehicle & that they were instructed from Stellantis to return the vehicles back to the owners as-is without a solution of a widely known problem!!! (just google it to verify)and that I needed to return the loaner asap. Well, asap had to be until my next day off because I could not afford to not show up for my job as a primary key holder. After several in person and phone conversations with service advisor Joey Robson he denied the charges from the enterprise Rent-A-Car company saying that I didn’t return the car in time. Well ASAP is what I certainly did. I returned the car as soon as possible. It was only because they didn’t have a loaner vehicle per the warranty coverage that I was shuttled to enterprise rental car to begin with . Now I am being charged over $350.00 for a car that was fully warranty under the Lockport Bettenhausen and Stellantis warranty since it’s a 2024 with only 17,000 miles! Several months ago, Joey had me send the enterprise bill to him and his service director Huver Franco and I’ve not received a response to that email. The 3rd occurrence happened a few weeks ago, but this time the tow truck arrived, and guess what? no loaner vehicles were available due to the heavy amount of issues. When I brought up the still existing Enterprise rental bill not reimbursed again to Joey Robson & that I’ve not received a response from the bill he had me sent to him & Huber Franco I refused to leave without a loaner so another customer had just pulled in and dropped off a wrangler which they just said here take this one!! didn’t even clean all the dog hair and mud from the person who just returned it.Please help!! More

by elong627 Verified Customer Verified Customer

Print

My sales person Jeremiah was very personable and knowledgeable about the vehicle I was interested in. The finance process.was easy . Overall I was happy with my experience ! knowledgeable about the vehicle I was interested in. The finance process.was easy . Overall I was happy with my experience ! More

by ppvukas Verified Customer Verified Customer

Print