Nick Ramos | Page 4

This review is for the Service Dept. Nick Ramos has been my advisor for almost 3 years, for both of my Renegades. I can honestly say he is the best advisor I have ever had over 40 years of owning new vehicl my advisor for almost 3 years, for both of my Renegades. I can honestly say he is the best advisor I have ever had over 40 years of owning new vehicles. Nick has always been courteous and professional. My vehicle is always ready when promised. Anytime I'm asked for a recommendation for a dealership to service a Fiat-Chrysler vehicle, I recommend Nick @ Napleton! I look forward to years of service with Nick @ Napleton. More

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Good place to buy. Great service, fast and easy. Very knowledgeable staff. Great job guys knowledgeable staff. Great job guys More

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Service was great my point of contact Nick Ramos. Was courteous and very knowledgeable. My experience was very positive I will certainly return and advise others to do the same courteous and very knowledgeable. My experience was very positive I will certainly return and advise others to do the same More

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This locations service department has been a real pleasure to go to big thanks to Nick Ramos. He has always gone over and beyond to ensure I am taken care of and a happy customer. The man! pleasure to go to big thanks to Nick Ramos. He has always gone over and beyond to ensure I am taken care of and a happy customer. The man! More

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Its too late for me but save yourselves. DO NOT buy a vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a t vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a third party scam that only works (or doesnt) at Napleton and you have to go through a claims process hassle. Combined with their poor service makes the warranty worthless. For example, I had the seat back mechanism break on me and took it to the dealer. The service advisors told me I needed an appointment and they would need the vehicle for 3 days to take the seat apart and "figure it out". Took it to Arrigo where they told me it was a common problem that they could fix easy but of course the warranty couldn't be used there.😖. And another thing, why don't the mechanics have their own lugnut wrench socket instead of using yours and not putting it back? Two times they had me drive back to the dealership to get it back. Big fat👎👎👎👎👎 More

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I don’t write reviews but the poor quality and customer service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires corr service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires correctly. I ended up going to the dealership with her after the second time they were unable to balance the tires and witnessed the rudeness and incompetence of the dealer staff first hand. They talked down to my wife and we’re unable to correct a basic service (balancing tires...). I cannot say enough about the poor quality and poor customer service of this company. 🤢 please do not give this company your business. They seemingly talk down to women and are not competent mechanics. More

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Napleton CDJR has one of the most welcoming and informative staff that I have had the pleasure of meeting. They do not pressure you into sales or anything while looking at cars and their service de informative staff that I have had the pleasure of meeting. They do not pressure you into sales or anything while looking at cars and their service department is EXCELLENT! Nick Ramos gave my dad and I a great deal on our oil changes for both of our vehicles and received great service (as always). If you are in need of a vehicle I suggest contacting Rick Neighbors. A truly wonderful man who will make sure you get the exact kind of vehicle you are looking for without any pressure and provides great conversation More

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Athanasias iakovides and Don McCain And these guys are Athanasias iakovides and Don McCain And these guys are stellar from the moment you walk in the door to the moment you drive off the parking lot they Athanasias iakovides and Don McCain And these guys are stellar from the moment you walk in the door to the moment you drive off the parking lot they treat you with respect dignity compassion very knowledgeable I am just all-around stellar people More

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