Service was great explanations of what was needed at that
time or next visit and cost Nick was professional.
time or next visit and cost Nick was professional.
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by PATMELS
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2024 -
Toyota On Western responded
Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you for choosing Toyota On Western, we look forward to having you as a valued customer for many years to come!
Fast , courteous and honest service experience as
grateful to get in so quickly and have issue resolved to my satisfaction
grateful to get in so quickly and have issue resolved to my satisfaction
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by SHARIMDAVIS36
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2024 -
Toyota On Western responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota On Western.
Sent this to Toyota on Western day and 1/2 ago.
..
First, I travel past other Toyota dealerships because I had always been happy with the service that you provided.
Second, I am fine with the
..
First, I travel past other Toyota dealerships because I had always been happy with the service that you provided.
Second, I am fine with the quality of service, but, not with the communication nor time it took for the service this past visit. I was informed that an oil change and tire rotation would take 2 hours (and cost over $200.. which was changed when he checked my warrantee which I had told him that I had previously). Really? I was then informed that a recall would needed to be done (fine) that would add an additional hour. After 2 ¼ hours I was informed that there was other work that was recommended. This was texted to me (I was not on my phone, I was in the waiting room) and somebody came out to inform me. I turned down the extras (was confused why they weren’t covered in the extra warrantee that I bought from you.. I do know the tires weren’t covered). I walked to the service area and my car was sitting there for an additional 45 minutes (my agent told me he had yet to do the bill.. which was covered on my warrantee.. no charges).
Third, weather stripping popped out of groove and I asked to pop it back in. Agent told me that they couldn’t do it and it would cost $245 to fix. When I checked, the maintenance guy had fixed it. Voila. Suspicious? LOL.
I left approximately 3 hours after I arrived. Oh.. and then I heard a rattle in back of car. Somebody left an empty fluid container that was banging around.
I was in Florida during my last maintenance. 1 hour. Oil change and rotation. Said my tires looked fine and should last another 10k. I was going to wait for you guys to do it. Loyalty. Yeah… No xx.
So yeah… not happy.
p.s. rated an employee but did not "take names"
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by PZIONTS
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2024 -
Toyota On Western responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
They finish maintenance work but make customers wait
about 90min as they said which is unnecessarily.
about 90min as they said which is unnecessarily.
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by Kiko
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Manuel Vegas
May 24, 2024 -
Toyota On Western responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
May 24, 2024 -
Toyota On Western responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
My car was serviced in a timely manner.
I was as notified that the part was in and they took me the same day that I called for an appointment.
I was as notified that the part was in and they took me the same day that I called for an appointment.
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by LAMEATRICE204
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Toyota On Western responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
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