Nick Sciorsci | Page 48

My service was terrible. 4 hours for an oil change and tire rotation! My service representative was nice. 4 hours for an oil change and tire rotation! My service representative was nice. More

by kopel2854 Verified Customer Verified Customer

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First, I am a Kia (manufacturer) customer for life; fantastic vehicles, great price, and they absolutely stand behind their product. Probably not returning to the dealership service department however fantastic vehicles, great price, and they absolutely stand behind their product. Probably not returning to the dealership service department however. When i got there for my appointment, no one spoke to me, at all, for almost 15 minutes. When I was spoken to I definitely felt like a secondary priority, and it looked like everyone else received the same treatment.At the checkin I was asked if I had replaced my brakes yet, because "they told me at my last two oil changes that it needed to be done". I was not told that and on reviewing my paperwork it said that the breaks were in very good condition. I had a medical appointment for a little over 2 hour from then so I said I would wait and make an appointment for next week. I was assured they could complete all the work in time but I decided not to risk it. I was then told I had to sign a waver before I left because of the safety concerns (before they even saw the vehicle). Two and half hours later they pulled my van out (fortunately my next appointment was very accomodating, I do recomend Target Optical for a great experience), telling me that they were only able to change the oil and were not able to complete any of the safety checks or other services...oh yeah and they charged more than they said. Although I was planning to come back for the brakes, I will now be going to the mechanic that the rest of my family swears by. More

by DOLTHOFF Verified Customer Verified Customer

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The service department does not meet my standards as a current Lexus and prior Lincoln owner. Helen give the impression she hates her job and is a poor representative for the dealership. I was prepared current Lexus and prior Lincoln owner. Helen give the impression she hates her job and is a poor representative for the dealership. I was prepared to order a Telluride but changed my mind due to the service department. More

by mark Verified Customer Verified Customer

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amazing service! nice and professional left my car clean and tidy! 10/10 and my advisor Sorren is the best! Appointment ladies are very sweet and punctual as well nice and professional left my car clean and tidy! 10/10 and my advisor Sorren is the best! Appointment ladies are very sweet and punctual as well More

by emmacoutute13 Verified Customer Verified Customer

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My service advisor was terrific and a very knowledgeable woman,I will be going back to her. woman,I will be going back to her. More

by politosplace Verified Customer Verified Customer

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Good service. Friendly efficient. Price was excellent. But Stay away before the holidays. I will go bavk. Friendly efficient. Price was excellent. But Stay away before the holidays. I will go bavk. More

by COACHJ533 Verified Customer Verified Customer

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Service was timely, and got me on the road for my travel to Orlando on December 13, 2024. I have an issue with the verbage on service paperwork. Paperwork is vague at times, and seems to be changed in the s to Orlando on December 13, 2024. I have an issue with the verbage on service paperwork. Paperwork is vague at times, and seems to be changed in the system after you receive service and your paperwork. An engine was placed in my car November 2024, and the warranty is not notated on my paperwork. Helen, the service woman says she'll talk to the service manager, Nick. More

by BGSTACEY59 Verified Customer Verified Customer

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Service was great, disappointed about the issue right after we purchased the car from here. after we purchased the car from here. More

by SMILLER8852 Verified Customer Verified Customer

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Warranty 2018 Kia Soul. In Oct 26/ finished Dec 3, service rep Anthony Salvatierra not good. Poor follow up, I had to contact him Every time. Had to finally Speak with N In Oct 26/ finished Dec 3, service rep Anthony Salvatierra not good. Poor follow up, I had to contact him Every time. Had to finally Speak with Nick ( head of service) who quickly handled our car and got the work completed quickly. Once Anthony returned from 2 PTO ‘s with no follow up, attempted to close out the warranty and honestly had no clue of details. Changed the warranty information 3 times and at very first call attempted to simply tell me the Kia Was not under warranty. Not until I pushed back on more details of why not he them changed and agreed that it was covered. ?? He is not effective with more than basic requirements. He lost all my confidence all the way until the end. He was unable to provide me with a document that clearly shows a New Engine was installed on such date at such miles. Something that will easier show that a major repair was performed. Could not produce that. It’s simply mixed in the middle of tires and oil change on the service paperwork. His communication is poor and not clear. Will make sure he is not used again. Nick was very professional and response was on point. More

by Aroenbeck Verified Customer Verified Customer

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Sales rep Sylvester Jackson was why we chose the Sorento over the Sportage and Mr Tran was the one who made the “deal” work. We are very happy Sorrento Fans. over the Sportage and Mr Tran was the one who made the “deal” work. We are very happy Sorrento Fans. More

by FBSCPA Verified Customer Verified Customer

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