Nick Wagner
Nick Wagner at Luther Cadillac
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Nick Wagner | Page 3

Sales

Luther Cadillac

3500 Highway 61 North
Vadnais Heights, MN 55110

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4.9
63 Reviews
4.9

63 Reviews

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63 Reviews of Nick Wagner

January 31, 2022

Dealership Rating
Employee Rating

The dealer was straight forward and trust worthy and honest I would recommend him and the dealership More

by LFORD30
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Isaacson, Alix Moise, Riley Titus , Heather Bissell, Austin Cook, Scott Smith

January 18, 2022

Dealership Rating
Employee Rating

Customer service was top notch. Vang and Chad walked me through the whole process and delivered. Great job all! More

by ROGER.HOWE
Recommend Dealer
Yes

Other Employees Tagged: Chad Port, Vang Yang

January 01, 2022

Dealership Rating
Employee Rating

Nick and Scott did a great job helping us with our purchase, they treated us like we were family! Thank you. They were honest and straightforward. More

by JONOS1271
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Port , Scott Smith

July 10, 2021

Dealership Rating
Employee Rating

An absolute pleasure working with you. The process could not have gone any smoother. Everyone I worked with was knowledgeable and great to work with. Thank you again, -T More

by TS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman, Chad Port , Scott Smith

May 30, 2021

Dealership Rating
Employee Rating

This is the second purchase at Luther in two years. I came in to change oil and purchased a new car. Alex did a great job in walking me through the process and followed up with setting up the new install More

by jamesgerickson20
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alix Moise, Bryan Stoppelman

May 24, 2021

Dealership Rating
Employee Rating

Last time I sent in a response I was called a liar! Apparently, the person forgets about emails, texts and phone calls dates and times. I again came to Luther thinking I was going to be treated well w More

by SHANOB1040
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Will Isaacson, Alix Moise, Riley Titus, Vang Yang , Heather Bissell, Austin Cook, Cali Henry , Scott Smith

Jun 02, 2021

Luther Cadillac responded

We are sorry for your most recent experience here at Luther Cadillac. Your review was not very specific as to what happened. If you would like to discuss the situation further and work towards a resolution, please give me a call directly at 651-209-2633. My name is Bryan and I'm one of the sales managers here at Luther Cadillac. I look forward to hearing from you.

Jun 11, 2021

Luther Cadillac responded

We are again sorry for your recent purchase and experience here at Luther Cadillac. I'm not sure what you are asking for or how what we can work on to improve. Again, I will leave my name and phone number for you to call directly so we can discuss an amicable resolution. My name is Bryan, my direct line is 651-209-2633. I look forward to hearing from you. Thank you.

Jun 09, 2021

SHANOB1040 responded

Let me give you a brief outline of the time frame here: Called Heather, sales person during my interaction with Wally McCarthy, where I bought two (2) cars and referred a friend on April 23, 2021. Heather told me to contact a Daniel Haspert(sp). Upon getting to Luther a salesperson named Joseph and not Daniel Haspert, showed me the 2019 Buick and I took it for a test drive. On my return we discussed the cigarette smoke order and he stated he would have the vehicle cleaned and I wouldn’t notice the smell – which I believed. On April 26, Joseph sent me a video of the 2019 Buick and I was to come in with my trade. On April 27, Joseph texted and wrote if I was to come in to “Value my Trade”. I texted back the three (3) things he and I discussed. 1. Smoke smell, 2. Alignment and 3. Lowest price out the door for the 2019 Buick. He texted back that they (Luther) would take of the smoke smell and alignment, On April 28, I stopped at Luther with my trade in vehicle. On April 29, I completed the deal and signed all the paperwork being assured that the person who was to clean the car would get a hold of me. On May 1, I texted Joseph and informed him I had not heard from the cleaning guy. May 3, Joseph texted that his manager was calling the cleaning guy as according to the text the cleaning guy doesn’t work on Saturday, which is odd as it is the cleaning guys second job. May 3, Joseph texted that they reached the cleaning guy and he will call me – two (2) weeks after I first test drove the vehicle! May 7, the cleaning guy cleaned the vehicle. May 8, I texted Joseph and requested new floor mats on the cleaning guys suggestion as he thought that Luther would replace the floor mats. I texted Joseph back and forth and he texted that his manager stated that I can purchase at cost. Which I declined considering the time frame and the two (2) weeks it took to get the car cleaned, along with me replacing the Cabin Filter at a cost of $67.48. Now compare what was written by a representative from Luther: Luther Cadillac responded PUBLICLY on 5/14/21 12:12 PM

May 09, 2021

Dealership Rating
Employee Rating

Good services nice people,fast services Exelente price love my new Cadillac Thanks for all people work in Cadillac Dealer thanks for clean my car More

by SALSAYBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Isaacson, Alix Moise, Riley Titus, Vang Yang , Heather Bissell, Austin Cook, Dan Haspert, Cali Henry , Scott Smith

April 03, 2021

Dealership Rating
Employee Rating

Great experience, car was already on the show floor so I didn't have to wait for it to be detailed, finance was quick and easy, and staff was informative and helpful. I will continue to bring my CT4-V here More

by bumblebeebug1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman, Chad Port , Greg Clark, Dan Haspert, Scott Smith

March 20, 2021

Dealership Rating
Employee Rating

Great customer service! Nick was very responsive when I requested information on a vehicle I saw online. He set us up with Riley, whowas so great to work with! Wonderful experience and we are so in love wi More

by ANGELA.HOFF14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Riley Titus , Dan Haspert

February 26, 2021

Dealership Rating
Employee Rating

Nick handled my delivery in Alix' absence and did a great job! As usual, the paperwork portion of the deal was handled smoothly, which I appreciated. The new cars have been so trouble-free the only time I se More

by grivette50
Recommend Dealer
Yes

Other Employees Tagged: Alix Moise

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