Nicolas Torres

I had a very disappointing service experience at this dealership. I initially brought my Lexus in to diagnose a check engine light, and the service advisor told me it was an O2 sensor issue and assured m dealership. I initially brought my Lexus in to diagnose a check engine light, and the service advisor told me it was an O2 sensor issue and assured me that replacing it would resolve the problem. However, when I picked up my vehicle, the check engine light was still on. I then took my car to another mechanic, who identified misfires in multiple cylinders along with a catalytic converter code—issues that were clearly not addressed. When I returned to the dealership to discuss this, I was told that my bumper damage was somehow related to the check engine light, which made no sense and felt like an excuse rather than a solution. To make matters worse, I have made several attempts to contact the service manager and left multiple messages, but no one has returned my calls. Overall, I am extremely disappointed with the lack of proper diagnosis, accountability, and customer service. Based on my experience, I would not recommend this dealership for service More

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