Michael Buchbinder

This dealership does not have True Lexus customer service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and foot. Based on the pattern of pain and numbness, this appears to be seat-related nerve compression rather than general seat comfort preference. I came from a 2018 RX and since then Lexus has redesigned the seat with a shorter seat . Less seat padding and harder bolsters. The symptoms occurred while driving. I came back from a trip from Canada and I was in excruciating pain and had treatment with a orthopedic dr and had a month of PT. I did not drive the RX for 4 months after that because I was away and I progressively felt better till I had no pain. May 4th I brought the RX in for its 5,000 mi check and to further my complaint about the seat. I was told that there was no “defect” in the seat and they would send my complaint to another department. The pain was back with driving the RX. On June 8th after not hearing a thing from New Country Lexus I made an appointment with Rally Lexus Glen Cove where I had bought my previous 4 Lexus( I went to New Country Lexus because it was a new dealership closer to my home.). By the end of the day Anthony Piccirillo encouraged me to drive other models, had a trade in worked out and an upgrade to a different RX model with a different seat. So far so good and no pain! I have no kind words for New Country Lexus. This relationship was bad from the day I took possession of the RX and went forward from there! There has been a total lack of customer service. And communication. The above is the cherry on the cake. More

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I had a very disappointing service experience at this dealership. I initially brought my Lexus in to diagnose a check engine light, and the service advisor told me it was an O2 sensor issue and assured m dealership. I initially brought my Lexus in to diagnose a check engine light, and the service advisor told me it was an O2 sensor issue and assured me that replacing it would resolve the problem. However, when I picked up my vehicle, the check engine light was still on. I then took my car to another mechanic, who identified misfires in multiple cylinders along with a catalytic converter code—issues that were clearly not addressed. When I returned to the dealership to discuss this, I was told that my bumper damage was somehow related to the check engine light, which made no sense and felt like an excuse rather than a solution. To make matters worse, I have made several attempts to contact the service manager and left multiple messages, but no one has returned my calls. Overall, I am extremely disappointed with the lack of proper diagnosis, accountability, and customer service. Based on my experience, I would not recommend this dealership for service More

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Jamall was great to deal with, there was some setbacks with the original delivery and Jamall placed second vehicle on reserve for me. When I lost all the hope and kept me updated. Most importantly, he kep with the original delivery and Jamall placed second vehicle on reserve for me. When I lost all the hope and kept me updated. Most importantly, he kept his promise what we agreed on he didn’t try to pull off any tricks and at the end he delivered the best service you could get. Sales manager Mike also was a big help at the end of the transaction. Thank you for everything. More

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Jamal was my Salesman. He. Was Not Pushy very Nice Fellow. Very Nice. I’d Recommend him. He Should Move Up in Sales. Very helpful. Made it Great Experience. The General S He. Was Not Pushy very Nice Fellow. Very Nice. I’d Recommend him. He Should Move Up in Sales. Very helpful. Made it Great Experience. The General Sales Manager was Also Excellent..👍🏼👍🏼 More

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The best experience. I came to New Country Lexus of Great Neck a few weeks ago to look around. I was so impressed with the dealership, and especially my new friend Jam I came to New Country Lexus of Great Neck a few weeks ago to look around. I was so impressed with the dealership, and especially my new friend Jamall Thompson, the dealer I worked with. He was so great to work with. Knowledgeable, friendly, great attention to every detail, and most of all, really cared that I was happy and getting the best deal. I just picked up my new NX a few days ago, and I am thrilled. I will be a customer here for a long time. Highly recommend this dealership, and Jamall. , More

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Came in order a car every thing is wonderful trying to get answers lie train began with the salesman John b and Michael b so called Gm and part owner never got answers and never got the car that was order get answers lie train began with the salesman John b and Michael b so called Gm and part owner never got answers and never got the car that was ordered worse dealership experience. More

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Zohsb Amiad my sale person was great excellent customer service great respect Mike business Manger was also great excellent customer service Minh Technology Specialist excellent customer service as well service great respect Mike business Manger was also great excellent customer service Minh Technology Specialist excellent customer service as well the whole team treat me very well More

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My husband and I were very impressed with Jamal. He communicated information and asked what we wanted and needed with such sincerity and respectfulness that we instantly liked him. He totally focuse He communicated information and asked what we wanted and needed with such sincerity and respectfulness that we instantly liked him. He totally focused on what we told him and he took it from there. It was a very smooth experience much to his credit! More

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Bought a car in cash here with a trade.. The worst experience in my lifetime. I paid to have some things done to this car being it was pretty much an online sale. Asking the sales reps are the mechani experience in my lifetime. I paid to have some things done to this car being it was pretty much an online sale. Asking the sales reps are the mechanic and all good. So moving along I get the car and drive bumper to bumper out of the city and ready to open it up on the highway back to north country.. As I'm driving I notice the shaking and vibration on the car. I call and leave a message etc the salsrep. I never get a phone call back. I did however get a hold of the finance Mgr and he connected me to the salesmanager. Nothing was taken care of.. I brought a car with 3 bent wheels. I was told by another dealer same company that they knew they were bent. Great to know they would let someone drive off the lot.. The car I traded in was in better shape mechanically.. Buyer be ware of this place... they don't care about you or your families safety.. Reviews reply from dealership.. This is not acceptable. This manager has been the problem and if I would even go back to the dealership it would be one close by my home in upstate.. get a clue.. Your not a problem solver but a problem. More

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I love this Lexus dealer.they provided me a great services especially Melissa Li sale consultant also I appreciated other Tom Chen helping us reduce insurance rate. services especially Melissa Li sale consultant also I appreciated other Tom Chen helping us reduce insurance rate. More

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