Nicole Bandera | Page 14
Service Advisor
Southern Chrysler Dodge Jeep RAM Chesapeake
3353 Western Branch Blvd
Chesapeake, VA 23321
164 Reviews
Write a Review164 Reviews of Nicole Bandera
July 30, 2021
It was easy to set up my inspection online. It took about 45 minutes and I was good to go. the customer service was also very good everyone was courteous and professional. 45 minutes and I was good to go. the customer service was also very good everyone was courteous and professional. More
Other Employees Tagged: Ty Brown
July 30, 2021
My vehicle is normally inspected as soon as the month comes in however this year with the pandemic it’s been hard to locate a place locally that is not completely booked each day, I called Hall Jeep to s comes in however this year with the pandemic it’s been hard to locate a place locally that is not completely booked each day, I called Hall Jeep to see if I could possibly get in next week and the arranged an inspection this week! Beyond my expectations and when I went pay was advised inspections are free -I kindly told the young lady, no I didn’t purchase at Hall, she advised still free. My mind is blown and if customer service is this great with service - imagine if I purchased at Hall. My next Jeep will be purchased at Hall! Thank you so much. More
Other Employees Tagged: Ty Brown , Kevin Cooke, Nancy Showers
July 24, 2021
I had an appointment it was right on time. The service advisor was very pleasant. They had a very nice waiting area. I would for certain take my vehicle back there for service. advisor was very pleasant. They had a very nice waiting area. I would for certain take my vehicle back there for service. More
July 23, 2021
The service went very smooth and the customer service was great. Would highly recommend going to this branch. They made sure I knew exactly what each price was before starting. great. Would highly recommend going to this branch. They made sure I knew exactly what each price was before starting. More
Other Employees Tagged: Ty Brown , Nancy Showers
June 28, 2021
I took my truck in for an oil change and got it back with the leather on the passenger door peeled up. When asked about it, they blamed it on the heat, but none of the other doors were affected, and it would the leather on the passenger door peeled up. When asked about it, they blamed it on the heat, but none of the other doors were affected, and it wouldn't pull all of the leather away from the door at one time if it was the heat. They attempted to "fix it" by tucking the leather into the door frame and bending some of the window trim. The leather was still sticking up after the attempted "fix" if you could call it that. I spend a lot of time in the truck and know all of the little nuances of it, and I was less than thrilled to get it back damaged then get a half hearted explanation for the damage and no actual attempt to make it right. More
June 19, 2021
Very helpful and friendly Service Department. I dropped off my car the night before and got a text as soon as they pulled my car in for service (Oil Change). They recommended a couple other things but did off my car the night before and got a text as soon as they pulled my car in for service (Oil Change). They recommended a couple other things but did not push me to do them (I like that). The new building is beautiful including the service department, and the staff reflect that beauty. Thing one thing that wasn't complete was the resetting of my oil change alert on my dash, but I can do that. More
Other Employees Tagged: Kevin Cooke
June 18, 2021
The staff at this dealership understand the definition of custom service. Very timely and thorough in the service provided. In this particular case they went above and beyond in helping with a warranty ite custom service. Very timely and thorough in the service provided. In this particular case they went above and beyond in helping with a warranty item that made our service experience excellent! More
Other Employees Tagged: Ty Brown , Kevin Cooke, Nancy Showers
June 09, 2021
Came in for a routine state inspection. Everything checked out well. There was some recommended maintenance that the service associate recommended but the maintenance had already been performed at thi checked out well. There was some recommended maintenance that the service associate recommended but the maintenance had already been performed at this particular service department. Just wondering how I can get my records updated so that it reflects the work already accomplished under my profile. More