Nicole Bandera | Page 67

Love the new dealership building, but lacks customer service experience. Two people were at their desks when i pulled in. No one greeted me. One avoided eye contact and got up and left her desk, othe service experience. Two people were at their desks when i pulled in. No one greeted me. One avoided eye contact and got up and left her desk, other gentleman literally sat there and finished his paperwork before even looking up to say hello to me. Checked my car in but was limited on conversation and Jeep Wrangler knowledge. Was directed to go inside to lounge to wait. I asked for prices of items that were displayed in service area and told to go to parts desk since he didn’t know. When i walked in and passed another employee at the cashiers desk, i smiled at the young lady sitting there and she ignored me after we made eye contact and continued to eat her lunch. I went straight to parts desk and asked for prices and that gentleman said he could only look things up if i had a parts number! I asked if there was a price list for wrangler parts and he said there should be a catalog but he thinks they were out of stock in the lobby. I asked him to check in back for one and he said no he couldn’t leave the desk…… so the building is great but the staff need better training or at least the ability to say hello to people…. More

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The state inspector didn't take his time on removing the old glue from the old inspection sticker on my windshield. But still great service. old glue from the old inspection sticker on my windshield. But still great service. More

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Always an easy process from scheduling service to pick Always an easy process from scheduling service to pick up. I’ve never had an issue with service in the 6 years I’ve been a customer. It’s a great Always an easy process from scheduling service to pick up. I’ve never had an issue with service in the 6 years I’ve been a customer. It’s a great thing when you have absolute trust in your service team to keep your vehicle safe on AND off the road! More

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Nicole took very good care of my vehicle. She explained every check very clearly. She also let me know what to expect for my next visit. Thank you! every check very clearly. She also let me know what to expect for my next visit. Thank you! More

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Hall’s experience the service advisor and technicians gave me a joy and confidence that there are people who really care about your car well being. Many thanks gave me a joy and confidence that there are people who really care about your car well being. Many thanks More

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Great service, very professional and pleasant to work with! Showed interest in the customer. Would highly recommend this dealership. Will return for service in the future. with! Showed interest in the customer. Would highly recommend this dealership. Will return for service in the future. More

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Service was prompt, professional and they took care of both the problems with my jeep. Nicole was very helpful in pointing out the alignment problem and her quote on the time frame was close. both the problems with my jeep. Nicole was very helpful in pointing out the alignment problem and her quote on the time frame was close. More

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Clean service area, friendly staff, good communication, performed the work in the time that was estimated. I will definitely come back here in the future. performed the work in the time that was estimated. I will definitely come back here in the future. More

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Nicole is always a pleasure to interact with. She’s answers any questions or concerns that I may have and does so thoroughly. It’s just a quick and painless process whenever I visit for Vehicle servic answers any questions or concerns that I may have and does so thoroughly. It’s just a quick and painless process whenever I visit for Vehicle service. Along with Nicole, any team member I see or speak with is polite and respectful. More

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First time bringing my new Jeep in for service. Everyone was super helpful and nice! They did the work super fast too. Look forward to future visits. was super helpful and nice! They did the work super fast too. Look forward to future visits. More

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