Nicole Cutler | Page 6

Great customer service! We were able to get in and get out very quickly. Awesome experience!!! We were able to get in and get out very quickly. Awesome experience!!! More

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Good experience but have some concerns on wrapping the front end of my car. There seems to be some blemishes still there that were not removed. front end of my car. There seems to be some blemishes still there that were not removed. More

by LEROY3RD20001 Verified Customer Verified Customer

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We had questions regarding the need for service recommendations. The team provided custom videos with explanations to address our concerns. You can't ask for anything better. Great service! recommendations. The team provided custom videos with explanations to address our concerns. You can't ask for anything better. Great service! More

by FORD.BRANDIS Verified Customer Verified Customer

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Ms Cutler was professional, kind, and helpful I enjoyed the stellar service provided at your dealership. My thanks to the Midlothian team. Dr. Wells the stellar service provided at your dealership. My thanks to the Midlothian team. Dr. Wells More

by 2DRSABRINAWELLS Verified Customer Verified Customer

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Bad communication skills. Didn’t share clear details of the repair performed on my vehicle. Didn’t share clear details of the repair performed on my vehicle. More

by tharisova Verified Customer Verified Customer

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This dealership is always courteous and so helpful. From Tarek in the sales department to Nicole in service, they are all awesome! From Tarek in the sales department to Nicole in service, they are all awesome! More

by ANDREW@REESEPRO.COM Verified Customer Verified Customer

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They did what I asked him to do. I was out of windshield wiper fluid. My windshield was covered with pollen. Would’ve been nice if the technician had cleaned the windshield other tha I was out of windshield wiper fluid. My windshield was covered with pollen. Would’ve been nice if the technician had cleaned the windshield other than that only got praise for y’all. More

by ONEMARYNEWTON Verified Customer Verified Customer

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Disappointed. Nothing was remedied. Paid $600+ no resolution in diagnostics, only to be told I could pay another $600. Recall doesn't apply to my VIN and extende Nothing was remedied. Paid $600+ no resolution in diagnostics, only to be told I could pay another $600. Recall doesn't apply to my VIN and extended warranty doesn't apply. Carwash and vacuum wasn't done. I doubt the safety inspection was done either. I was quoted the repair to airbag would be $3k, I engaged MBUSA and Nicole told them it would $1240.00. I decided to go elsewhere. More

by Bruce Harding Verified Customer Verified Customer

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Very professional service. I was informed throughout the process. Very satisfied. With the service I received. I was informed throughout the process. Very satisfied. With the service I received. More

by C21BRANCH Verified Customer Verified Customer

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This dealership was not famous for Sprinter maintenance in the past. It looks like they've really improved on this part of their vehicle line up. Nicole Cutler was great and kept me informed when my 2025 R in the past. It looks like they've really improved on this part of their vehicle line up. Nicole Cutler was great and kept me informed when my 2025 REVEL on a Sprinter chassis was in the shop. I'll use them in the future. More

by ARIELSKELLEY Verified Customer Verified Customer

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