Nicole Damiano

Lester Glenn Subaru responded

Hi JCXOUT2, Thanks for sharing your experience! We're so grateful for your continued loyalty and thrilled to hear that you've always felt treated with care and respect! It's customers like you who make what we do so rewarding. We truly appreciate your support and look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RRRDACHSHUND, Thank you for sharing your feedback. We understand how concerning this experience must have been for you and your daughter, and we’re very sorry for the frustration and worry it caused. We have shared your review with our management team. We understand our service manager Bert has reached out to speak with you. While the initial visit successfully addressed the hissing brake booster issue, we regret that the wheel bearing concern wasn’t detectable until the third visit when the noise became more pronounced. We do take vehicle safety very seriously, and once the issue was identified, we replaced the bearing at no charge as a gesture to acknowledge the time and inconvenience involved. We truly value your business and appreciate you taking the time to voice your concerns. If there's anything more we can do, please don’t hesitate to reach out. Thank you again, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Tracker1998, Thanks for sharing your experience! We're glad to hear your visit was pleasant, though we completely understand how much you must miss working with Kathy after 12 years! Her presence is certainly missed by many of our loyal customers. We appreciate your continued trust in our team and look forward to welcoming you back again soon! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey AKCARC2, Thanks for sharing your experience! We're so glad to hear that Nicole took great care of you and made your visit smooth and efficient. It’s also great to know our management team was able to accommodate your needs, your appreciation means a lot to us. We’re thrilled to hear you’re already thinking about coming back for your next Subaru! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Barbara, Thanks for sharing your experience! We’re honored that you chose to return to for your new Outback, and it's wonderful to hear that Seth, Melissa, Brandon, and the rest of the team made it another smooth and positive experience. Your continued trust means the world to us, and we hope you're loving every mile in your new Subaru! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RBOURQUE, Thanks for sharing your experience! We're glad to hear Nicole took such great care of you, being attentive, informative, and courteous every step of the way. It’s great to know she made sure you felt heard and understood throughout your visit. We appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KCAMERON352, Thanks for sharing your experience! We're so glad to hear everything went smoothly from start to finish, and that even your final interaction at the cashier's desk was friendly and courteous. We appreciate your kind words and hope to see you again soon! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Tazmar, Thanks for sharing your experience! We're glad to hear that Sean provided great service and took good care of you. However, we apologize for the long wait despite having a scheduled appointment, your time is important, and we understand how frustrating that can be. We appreciate your patience and will work to improve the scheduling experience moving forward. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MLNQUEVEDO, Thanks for sharing your experience! We're thrilled to hear that Nicole has consistently provided helpful and supportive service over the years. Building lasting relationships with customers like you is what makes our team proud, and we’re glad Nicole continues to be there for you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GLECOMPTE0, Thanks for sharing your experience! We're thrilled to hear that you enjoy working with Nicole. It's clear she takes great pride in her work, and we're glad that her enthusiasm and professionalism have made such a strong impression. Exceptional service is what we strive for, and Nicole consistently delivers that to our customers! Happy Driving, The Lester Glenn Subaru Team