Sean Hefner

Lester Glenn Subaru responded

Hi JULIABREGENZER, Thanks for sharing your experience! It's wonderful to hear that you consistently have such positive visits with us. We're especially glad Shawn continues to be such a knowledgeable, helpful, and friendly service advisor for you, both when you first purchased your Outback and now with your Crosstrek! Taking the time to make sure you feel comfortable and confident with your vehicles is exactly what we strive for. Your continued trust and loyalty mean a great deal, and we truly appreciate you taking the time to share your feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JUDITHNMNGARRY, Thanks for sharing your experience! We’re glad to hear your service was completed in a timely manner and that our team was professional, courteous, and able to answer all your questions. Providing clear communication and efficient service is always our goal. We truly appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi amdevizia, Thanks for sharing your experience! We’re thrilled to hear that Eric and Sean were able to turn what could have been a stressful emergency into a smooth and worry-free visit. It’s great that the issue was covered under warranty and that our team was able to get everything resolved quickly, even uncovering and addressing the unexpected problem. We appreciate your kind words and are glad we could make the process “easy breezy” for you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Acaplette12, Thanks for sharing your experience! We’re glad to hear that our service team got your car ready quickly and provided friendly, attentive care. We’ll be sure to pass along your appreciation to the entire staff. We truly appreciate your feedback! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi SLANDERS1973, Thanks for sharing your experience! We’re thrilled to hear that our team made your visit friendly, helpful, and accommodating. It’s great to know you appreciated the fast service and comfortable waiting area! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tjmgrandpa, Thanks for sharing your experience! We truly appreciate the applause and are so glad to hear that both our client representatives and technicians provided professional, attentive, and friendly service during your Forester maintenance. Delivering a well-rounded and positive experience is exactly what we strive for every day. Thank you for your recommendation. It means a lot to the entire team, and we look forward to continuing to take care of your automotive needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi LAP1965, Thanks for sharing your experience! It’s wonderful to hear that Sean provided tremendous help and that our service department’s honesty made a positive impact. We’re glad your visit was smooth and reassuring. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi John, Thanks for sharing your experience! It’s great to hear that Sean and the service team handled your unexpected tire replacement efficiently and fairly. We’re glad the process was smooth and the pricing reasonable, making the situation much easier to manage! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PEPSIBRAT, Thanks for sharing your experience. We apologize for the oversight during your visit. We understand that your main concern was a vibration over 55 mph, and while your tires were checked, it appears this issue was not properly noted or addressed on the repair order. We appreciate you letting us know, and we will bring this to your service advisor's attention to ensure better communication and follow-through in the future. We’re glad to hear that your local Bayville shop was able to diagnose and repair the steering link. Your feedback helps us improve, and we sincerely apologize for any inconvenience this caused. Happy Driving, The Lester Glenn Subaru Team