Nicole Elder
Nicole Elder at Suburban Ford of Sterling Heights

Nicole Elder | Page 2

New Car Sales Consultant

Suburban Ford of Sterling Heights

40333 Van Dyke Avenue
Sterling Heights, MI 48313

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42 Reviews
not yet
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42 Reviews

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42 Reviews of Nicole Elder

December 27, 2021

Dealership Rating
Employee Rating

In a tough lease ending situation with tensions a a bit high, both Tom and Heather worked proactively and professionally with me and family to end the lease and get in a new vehicle in the same day. They w More

by Cynthia.shekoski
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Macpherson

Dec 29, 2021

Suburban Ford of Sterling Heights responded

Cynthia, thank you for your great review. At Suburban Ford of Sterling Heights, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Heather and Tom to give them the recognition that they deserve. They are delighted to hear your feedback!

July 23, 2021

Dealership Rating
Employee Rating

Simply put… Jim Elder and his team of Nicole, Hunter, Anthony, and Doug are truly the best I’ve ever dealt with. Great deal (and fast… I’m not very patient), service is in and out, and overall is the eas More

by MoreThanWords
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Elder III, Hunter Eggerding , Michele Fournier, Caleb Herrera

April 28, 2021

Dealership Rating
Employee Rating

Nicole Elder and assistant were fantastic in helping me get the best price on a new F150, they gave me a great price on my trade and her assistant was very thorough in showing me all the features of my new More

by tomweston517
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 01, 2021

Suburban Ford of Sterling Heights responded

Tom, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

April 19, 2021

Dealership Rating
Employee Rating

I worked with Tom MacPherson and Nicole Elder, both did a great job getting me the best deal, were super nice, very responsive and highly recommended! More

by Edward Gniatkiewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Elder III , Tom Macpherson

Apr 27, 2021

Suburban Ford of Sterling Heights responded

Edward, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

February 22, 2021

Dealership Rating
Employee Rating

Wasn’t very helpful through the end of my lease process and didn’t have good advice to give towards other options in finding anything that would suit me I went from an escape to nothing. The best she could More

by jcolby07
Recommend Dealer
No
Apr 29, 2021

Suburban Ford of Sterling Heights responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our customer experience manager Amanda would like the opportunity to speak with you about your visit. She can be reached at 586-977-7994.

February 02, 2021

Dealership Rating

During one of the most difficult times in my life, my car died. I was in a position where I had no choice but to purchase a vehicle when I could not afford one. Nicole Elder was horrible to me. She was un More

by liza.parkinson
Customer Service
Friendliness
Recommend Dealer
No
Apr 29, 2021

Suburban Ford of Sterling Heights responded

Liza, we're disappointed to hear of the negative experience you had at our location. Our customer experience manager Amanda would like the opportunity to speak with you about your visit. She can be reached at 586-977-7994.

Apr 29, 2021

liza.parkinson responded

We have already communicated. Mr. Elder himself offered to make a service appointment for me at another dealership after I asked how he was going to make sure my service interactions would go smoothly. I made my own appointment and find I’m very happy at Dean Sellers Ford in Troy.

July 02, 2020

Dealership Rating
Employee Rating

Great Customer Service Michael Brown and Nicole Elder went above and beyond. The customer service and responsiveness was exceptional. They were willing to invest the time More

by Jason LeRoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown

Aug 01, 2020

Suburban Ford of Sterling Heights responded

Jason, we are so pleased you enjoyed your visit to Suburban Ford of Sterling Heights!

March 14, 2020

Dealership Rating

My family and I have been working with Nicole for years! She provides excellent service and always is on top of things! She takes the time to answer all your questions and always is available even after you More

by ag413
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown

Mar 17, 2020

Suburban Ford of Sterling Heights responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

July 02, 2019

Dealership Rating
Employee Rating

A great experience The sales experience was top notch as was the financing aspect of my purchase. My sales rep Nicole Elder and The finance manager Dylan Molter handled More

by bobyshotgut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Molter

Jul 12, 2019

Suburban Ford of Sterling Heights responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

April 19, 2019

Dealership Rating
Employee Rating

Great experience Nicole was awesome, made getting a new truck simple and easy! Going to highly recommend her to all friends and family. Purchase and pickup were only h More

by rockjr86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Elder

May 03, 2019

Suburban Ford of Sterling Heights responded

We're so glad that we were able to go above and beyond your expectations!

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