Nicole Smith | Page 2

Dishonest Dealership Aug 2019 - Kia of Gastonia employs dishonest and non-ethical methods to sell cars. My wife and called ahead and negotiated the final "out-the-door" Aug 2019 - Kia of Gastonia employs dishonest and non-ethical methods to sell cars. My wife and called ahead and negotiated the final "out-the-door" sales price of a new Telluride listed on their website. Because of our long drive, we wanted to ensure we knew what we would be spending. Shortly after we arrived the paperwork was presented with the same sales price we agreed to over the phone. Everything "seemed" to be in order. We then waited over an hour to finalize the sale with the “Finance Manager”. Once he finally sat down with us, he presented a hand-written cost work-up that was over $1000 more than what we agreed-to both over the phone and when we first arrived. Disgusted and weary, we left extremely disappointed. These are dishonest people who feel no shame for leading people on and wasting significant amount of customers' time. Avoid at all costs. More

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Bad experience No comuncation and very poor on trying to get you in a car I will never go back or send some one to get a car from. No comuncation and very poor on trying to get you in a car I will never go back or send some one to get a car from. More

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Very Bad! Probably needs to be shut down! Wow, where do I begin? After being there almost an hour I was allowed to go see the car I was interested in. My husband asked the sales person what t Wow, where do I begin? After being there almost an hour I was allowed to go see the car I was interested in. My husband asked the sales person what the gas mileage was and he told us the wrong answer. After my husband corrected him he said he just started there. After we took it for a test drive we were left in a room with many tables and chairs. This is where you talk numbers, give personal information and so on. I could hear personal information being given from everyone else in the room so of course they could hear mine. Not good! Secondly, left sitting at our table was a piece of paper with some ones info on it. I did not see a social but it did have a name, education, yearly salary, etc. Once again, not good and I do believe very illegal. After we told the guys that we had to leave many times I mentioned that paper on the table. All of a sudden they got us out fast. That told me a lot! Very unprofessional! Very sad! I love the car and would have bought under different terms. Instead I have a new Honda which I love! My suggestion to any one looking... Run! My suggestion to Kia... You have nice cars so get it together professionally before you get shut down! More

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