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Nicole Thompson
Nicole Thompson at Jones GMC

Nicole Thompson

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.8
140 Reviews
4.8

140 Reviews

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140 Reviews of Nicole Thompson

June 20, 2025

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Employee Rating

Always greeted and treated like family. Friendly and professional staff. Clean and comfortable waiting room. More

by David Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Spencer Westbrooks, Christian Arnold, Jessica McDaniel

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June 19, 2025

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Employee Rating

The service was great and the staff was great and friendly also. Waiting area was clean More

by ALLOWKAY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spencer Westbrooks

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June 10, 2025

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Employee Rating

I am going to try another dealership for my next service. Thank you very much. More

by kknight9244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Spencer Westbrooks

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Jun 10, 2025

Jones GMC responded

Thank you for your honesty. We're sorry to hear that your experience didn't meet expectations, but we appreciate you giving us a chance. If there's anything we can do to improve or assist in the future, please don't hesitate to reach out to me at 731-925-4018. Wishing you the best with your next service experience! -Bethany Franks, Director of Marketing, PR, & Community Outreach

June 02, 2025

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Employee Rating

They treated me with respect and took care of all of my automotive needs in a reasonable amount of time More

by TKP1719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Spencer Westbrooks, Christian Arnold, Jessica McDaniel

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Jun 10, 2025

Jones GMC responded

Thank you for the kind words! We're glad to hear you were treated with respect and that we were able to take care of your automotive needs efficiently. We appreciate your business and look forward to serving you again!

May 21, 2025

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Employee Rating

Always a pleasure doing pleasure with these guys always professional and knowledgeable about things with vehicles More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spencer Westbrooks, Chris Christenson, Aaron Bullock, Paul White, Jessica McDaniel

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May 22, 2025

Jones GMC responded

Thank you! We appreciate your continued support and are glad to hear our team provides a professional and knowledgeable service. Always a pleasure!

May 15, 2025

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Employee Rating

Easy to make a appointment didn’t take very long and always offers snacks and drinks More

by ashleym.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Spencer Westbrooks, Christian Arnold, Jessica McDaniel

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May 16, 2025

Jones GMC responded

Thank you! We're glad you had a smooth and quick experience—and enjoyed the snacks and drinks too! We appreciate your support and look forward to seeing you again!

May 10, 2025

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Employee Rating

Wonderful place to do business, no hassle. Service Department, Nichole is top notch and great to do business with. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wes Cummins, Samantha Devlin, Elizabeth Horner

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May 12, 2025

Jones GMC responded

Thank you for the great feedback! We're so glad Nicole and the service team made your experience smooth and hassle-free. We appreciate your trust and support!

May 06, 2025

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Employee Rating

Very helpful and the service writer was nice and tried to get done what was needed in short order. More

by Kellybflaig
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2025

Jones GMC responded

Thank you for the feedback! We're glad our service writer was helpful and worked quickly to meet your needs. We appreciate your visit and hope to see you again!

May 04, 2025

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Employee Rating

I had a bad experience with my salesman and the sales manager at Jones GMC. They do NOT stand behind what they sell. The service department is the only reason I went back. They are great! More

by Bp3790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Johnson, Matt Sharp, Spencer Westbrooks, Christian Arnold, Justin Murphy, Elizabeth Horner, Jessica McDaniel

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May 05, 2025

Jones GMC responded

Thank you for your honest feedback. We're truly sorry to hear about your negative experience with the sales team, and we understand how frustrating that must have been. We're glad to hear our service department has continued to earn your trust and provide great support. Your experience is important to us, and we will share this with our management team to help improve moving forward. If there's anything more we can do to assist you, please don’t hesitate to reach out to me at 731-925-4018. - Bethany Franks, Director of Marketing, PR, & Community Outreach

May 01, 2025

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Employee Rating

Service manager greeted immediately as I drove in. The service staff was friendly and informative. My car was repaired quickly and I was able to pick my car up that afternoon. More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2025

Jones GMC responded

Marilyn, Thank you for sharing your experience! We're glad our service team was welcoming, imformative, and efficient in getting your car repaired the same day. We appreciate your trust!

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