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Nicole Thompson
Nicole Thompson at Jones Ford

Nicole Thompson

Service Advisor

Jones Ford

510 Florence Rd
Savannah, TN 38372

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5.0
24 Reviews

Nicole Thompson is a Service Advisor at Jones Ford and Jones GMC. She began her career in the service department in 2019 and is dedicated to providing excellent customer service and helping customers keep their vehicles in top condition. Originally from Enville, TN, she has built strong relationships with customers, making their service experience smooth and stress-free.She attended college for nursing, but her passion for customer service and vehicle care led her to the automotive industry. What she loves most about her job is the relationships she has built with her customers, ensuring they receive top-quality service and support. Outside of work, Nicole enjoys church, spending time with her twin boys, and going to the beach. As her boys enter new chapters in their lives, she looks forward to watching them grow and accomplish great things. She also adores her sweet dogs, Marley and Bruno, who bring joy to her family every day.

5.0

24 Reviews

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24 Reviews of Nicole Thompson

November 20, 2025

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Employee Rating

Good dealer ship. They got me in and out in a very short time for an oil change. More

by David
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Yes
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October 17, 2025

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The only dealer that is willing to go above and beyond to make a happy customer. More

by Larry Cox
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson, Spencer Westbrooks

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October 03, 2025

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Very professional big Thank you to Nicole for all updates and for going above and beyond and also the mechanics there in Savannah great job. I would definitely go back if the need arises. More

by reginasagely
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Yes
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September 25, 2025

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It’s great places to buy a vehicle! Great service that makes you feel welcomed! More

by kenbingham27
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adam Johnson

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September 23, 2025

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Quick, efficient, in and out. Can always count on them to take care of me even last minute More

by Cbrulestwo
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Yes
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August 04, 2025

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Very excellent service. .need better communication between the mechanic and the service desk or his manager..kinda lengthy on time.. More

by wet51170
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica..

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Aug 05, 2025

Jones Ford responded

Thank you for your feedback! We're glad to hear you received excellent service overall. We appreciate your honestly about the communication and timing, and we'll make sure your comments are shared with the team so we can continue improving. Your input helps us serve you better. Thank you again!

May 14, 2025

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Jones GMC/Ford has the best service team. They are so nice and friendly. Would highly recommend getting your vehicle serviced there. More

by Jessica
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 14, 2025

Jones Ford responded

Thank you for the wonderful feedback! We're so glad to hear our service team at Jones made a great impression. Your recommendation means a lot to us!

April 05, 2025

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Easy to make an appointment, my vehicle went back on time and I was advised of how long the service and brake job would take. Received my vehicle back in the time they had allotted. More

by Fitz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

Jones Ford responded

Thank you for sharing your experience! We're glad the scheduling, communication, and service all went smoothly and on time. We appreciate your trust and look forward to helping you again in the future!

February 27, 2025

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Service department kept us advised it was courteous What is helpful in setting up future appointments? More

by mikelanier57
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

Jones Ford responded

Thank you for your feedback! We're glad to hear that our service department kept you informed and was helpful in setting up future appointments. We appreciate your support and look forward to assisting you again!

February 07, 2025

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Great experience with Blake. He worked hard to make our deal for us. Phil was instrumental as well. Thank you both. More

by Chuck
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Recommend Dealer
Yes

Other Employees Tagged: Philip Prather, Samantha

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Feb 13, 2025

Jones Ford responded

Thank you for sharing your experience, Chuck! We're glad to hear that Blake and Philip worked hard to make your deal happen. We appreciate your support and look forward to assisting you again in the future!

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