Nicole Thompson

My experience with the service department at Jones Ford in Savannah, TN has been extremely disappointing and, at times, alarming. I purchased a new F-250 in 2022 and also paid for a Ford total service/main in Savannah, TN has been extremely disappointing and, at times, alarming. I purchased a new F-250 in 2022 and also paid for a Ford total service/maintenance plan with the expectation that required inspections and maintenance would be performed thoroughly and professionally. Based on my experience, that did not happen. On multiple occasions, important maintenance items appear to have been overlooked. The most serious example occurred when I was stranded in Florida after my brakes failed just days after the truck had been serviced. Both rotors had to be replaced at a cost of $1,100. For a vehicle that had supposedly just been inspected, this was unacceptable and raised serious concerns about the quality and reliability of the service I had been receiving. After I returned to Savannah, I was assured by the service manager that they would “make it right.” However, despite several follow-up requests, that commitment was never honored. That experience left me not only frustrated, but also with very little confidence in the dealership’s willingness to stand behind its work or its promises. In another instance, a service technician brought my engine air filter to the waiting room and joked that I should change it more often. The filter was extremely dirty, even though inspection and replacement of items like that were supposed to be covered under my service agreement. That incident further reinforced my concern that routine maintenance included in the plan was simply not being completed as represented. I do not make complaints lightly, but my repeated experiences with this service department have convinced me that I cannot trust them with my vehicle. I will not return, and I would strongly caution others to carefully review the work being performed and to question whether promised inspections and maintenance are actually being done. More

Report | Print

Nicole Thompson is without. a doubt. The best Service Rep in the business. Jones Ford has always been helpful. a doubt. The best Service Rep in the business. Jones Ford has always been helpful. More

Report | Print

Nicole was great was in service! She answered all my questions and gave me updates on my vehicle. She answered all my questions and gave me updates on my vehicle. More

Report | Print

Great service department and warranty. Everdrive has paid twice to have major repairs done. This department worked hard to help. Everdrive has paid twice to have major repairs done. This department worked hard to help. More

Report | Print

Nicole and Shane were fantastic! Got my car in and out quick and kept me updated! Got my car in and out quick and kept me updated! More

Report | Print

Good dealer ship. They got me in and out in a very short time for an oil change. They got me in and out in a very short time for an oil change. More

Report | Print

The only dealer that is willing to go above and beyond to make a happy customer. make a happy customer. More

Report | Print

Very professional big Thank you to Nicole for all updates and for going above and beyond and also the mechanics there in Savannah great job. I would definitely go back if the need arises. and for going above and beyond and also the mechanics there in Savannah great job. I would definitely go back if the need arises. More

Report | Print

It’s great places to buy a vehicle! Great service that makes you feel welcomed! Great service that makes you feel welcomed! More

Report | Print

Quick, efficient, in and out. Can always count on them to take care of me even last minute Can always count on them to take care of me even last minute More

Report | Print