Nikolas Gomes

I recently brought my car in and it was and Nick excellent mechanic! His attention to detail, clear communication, and genuine courtesy made the whole experience smooth and stress-free. I Highly rec excellent mechanic! His attention to detail, clear communication, and genuine courtesy made the whole experience smooth and stress-free. I Highly recommend! More

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I was able to call service on a Sat and told to take the SUV over the same day for an issue. SUV over the same day for an issue. More

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There was a recall on my car and I set up this appt well in advance. I also requested a loaner car. It took nearly 40 mins to drop off my car and get the loaner. That was completely unacceptable. My service in advance. I also requested a loaner car. It took nearly 40 mins to drop off my car and get the loaner. That was completely unacceptable. My service advisor, Abdul, gave me his contact info and Nikolas texted me his contact info. Several hours later I tried calling to see if my car was ready. No one answered-EVER. I left multiple messages for Abdul and he never got back to me (still hasn’t). I was told by a sales person that Nikolas was out for the day-so evidently the text from him was automated and meant nothing. I called 5 times between 3-6pm (the dealership closes at 7pm). I couldn’t get thru to service at all. I finally reached someone in Sales, who said she couldn’t leave her desk. No one ever returned my call. I got a text at 6:20pm from Karen Peterson saying my car was ready. I think this was the WORST experience I’ve ever had with a dealer. They all give you their contact info but you can’t reach anyone there. Unless of course you want to buy a car. More

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They did an awesome job on my BMW the work was very satisfactory and very clean. Very mush on time I got my car back the same way I gave it to them. I am very happy with the job. satisfactory and very clean. Very mush on time I got my car back the same way I gave it to them. I am very happy with the job. More

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Nikolas was the service advisor whom I worked with in regards to my car's recent service appointment. I appreciated that he maintained direct communication with me and answered my questions clearly and c regards to my car's recent service appointment. I appreciated that he maintained direct communication with me and answered my questions clearly and concisely about the car and all aspects of its service appointment. It was nice to work with him and to have such good care taken of my car during its appointment from start to finish. More

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Great service agent, was in contact the whole time. Very through and gave me all the details. Def would like to work with him again. Very through and gave me all the details. Def would like to work with him again. More

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Excellent and professional, courteous, rapid service as I have come to expect from BMW of Sudbury. have come to expect from BMW of Sudbury. More

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Always a pleasant place to get my car serviced. Nice people do the work, everyone is helpful. Waiting room comfortable so I can work while I wait. Service folks come and explain what they found and Nice people do the work, everyone is helpful. Waiting room comfortable so I can work while I wait. Service folks come and explain what they found and what they recommend. Very good experience. More

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I always enjoy working with Yordanys. He is helpful through the entire process. I look forward to working with him in the future. I He is helpful through the entire process. I look forward to working with him in the future. I More

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Highly organized, timely and accurate communication, spacious and clean waiting areas, very knowledgeable service adviser and service on vehicle completed on time exactly to the work order. spacious and clean waiting areas, very knowledgeable service adviser and service on vehicle completed on time exactly to the work order. More

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