Nina Mallory | Page 6
Service Advisor
Champion Chevrolet Buick GMC Kingsport
1220 East Stone Drive
Kingsport, TN 37660
59 Reviews
Write a Review59 Reviews of Nina Mallory
October 17, 2023
Tried to buy tires for my truck. Absolutely the worst experience ever. I called on Wednesday, was told the tires I wanted were at the warehouse and should be there Thursday. I got a Absolutely the worst experience ever. I called on Wednesday, was told the tires I wanted were at the warehouse and should be there Thursday. I got a text Thursday saying that “service was complete”. I called an asked if the tires had came in. I was told “no, that means they were ordered”. So, now I’m thinking they will be there Friday… no call. By Monday, I had received two texts and five emails… FIVE! One email had my receipt where I had to pay just to get the tires ordered. Three other emails were surveys asking me to rate the service performed… a bit premature, don’t you think?! Monday morning I still had not heard anything, so I called. I got the worst runaround in my life… I talked to at least five different people, not one knowing anything about my order. After the third call, I asked to speak to the service manager. Of course, he was “not available”. A woman said she would give him the message and he would call me back. After another hour he had not returned my call. This isa no-no for me… to have a dissatisfied customer ask to speak to the manager, and he cannot do his job of even returning a phone call. I called another store, ordered my tires without having to pay a deposit. I will NEVER do business with your dealership/garage again. More
Other Employees Tagged: Jeff Lewis
October 14, 2023
Good service good communication friendly employees no bad understanding to the point nice and clean understanding to the point nice and clean More
October 06, 2023
Went in for an oil change and tire rotation and it comes with a complimentary inspection. With in 50 miles of leaving the dealership the brakes started squealing I call and they said if I would leave truck with a complimentary inspection. With in 50 miles of leaving the dealership the brakes started squealing I call and they said if I would leave truck there 2 days they would try to work it in the advisor showed no concern that they miss the brakes on the inspection or seem to care I emailed the service manager and I got a "form letter" answer were trying to come up with a way to track the inspection and he had no record of the inspection. I'll tell you when it was Coutersy Chevrolet I gotvan inspection sheet and an explanation every time. I had to take it to Firestone auto care to get it looked at at the brakes were bad enough to require rotors and they were groved so deep they had to be replaced. I was getting ready for a long road trip with family and this problem they didn't see could have caused a serious accident. I had to email the president and vice president which I got a message from the vice president saying he had taken care of it and that he would like to give me a complimentary oil change. Unsure if I trust them to service my truck again if they are so careless as to miss the brakes being worn out and not say anything. More
Other Employees Tagged: Tim Copenhaver, Andy Dietrich, Jeff Lewis, Lindsey Roberts, Aaron Ferguson
October 05, 2023
Mechanics are great and the service desk is wonderful. I will always be back to the dealership I will always be back to the dealership More
Other Employees Tagged: Wayne Pressley, Lindsey Roberts
October 04, 2023
Everyone was courteous and willing to accommodate me. I worked with Nina and Lindsey. I can recommend Champion Chev, Buick, GMC. I worked with Nina and Lindsey. I can recommend Champion Chev, Buick, GMC. More
Other Employees Tagged: Lindsey Roberts
September 30, 2023
Great pricing, John, Craig and Kevin were awesome to work with. Overall great experience! Glad to be a customer. with. Overall great experience! Glad to be a customer. More
Other Employees Tagged: Craig Hite, Tim Copenhaver, Andy Dietrich, JOHN BROOKS, Jeff Lewis, Monty Thacker, Wayne Pressley, Kevin Smith
September 28, 2023
Excellent service department. Provided a ride for me back to the dealership. Very helpful for me Provided a ride for me back to the dealership. Very helpful for me More
Other Employees Tagged: Camden Copenhaver, Tim Copenhaver, Andy Dietrich, JOHN BROOKS, Jeff Lewis, Monty Thacker, Wayne Pressley, Lindsey Roberts, Kevin Smith
September 24, 2023
Don't have a response for here. Thank 😊 you. They were great worked me in quickly. Thank 😊 you. They were great worked me in quickly. More
Other Employees Tagged: Jeff Lewis, Lindsey Roberts, Aaron Ferguson