Noah Reed | Page 10

Noah and Stephanie provide exceptional service to ensure the work is done and the customer is satisfied. the work is done and the customer is satisfied. More

by mcclifford Verified Customer Verified Customer

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The service advisor,in recent years at SmithTown Volkswagen with the staff members and the mechanics have been excellent workers.Keep up the excellent service. Volkswagen with the staff members and the mechanics have been excellent workers.Keep up the excellent service. More

by SFAMUSE Verified Customer Verified Customer

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I was very dissatisfied with this recent service as I’m a long term Volkswagen customer and this dealership wasn’t willing to help with the price or negotiate a fair price to fix this repair bill. long term Volkswagen customer and this dealership wasn’t willing to help with the price or negotiate a fair price to fix this repair bill. More

by skater0032 Verified Customer Verified Customer

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I drive the approximate 50 miles each way to Smithtown Volkswagen for my service, even though there are two VW dealers very close to me in Brooklyn. I drive the approximate 100 miles back and forth becaus Volkswagen for my service, even though there are two VW dealers very close to me in Brooklyn. I drive the approximate 100 miles back and forth because Smithtown Volkswagen's customer service is far and beyond what I have experienced with any other car dealer. My last service was right after a holiday and the dealership was very busy, but my service experience was outstanding, everyone I delt with that day took the time to make me feel welcome, and they updated me continuously. It is obvious to me that the owners and management of Smithtown Volkswagen take care of their employees by the happy and professional way I am treated by everyone, from the showroom receptionist to the staff that take keys and car. As an example, each time I bring my Passat in for service, my salesman from years ago, Adam, greets me if he is working that day, and afterwards he he goes out of his way to inquire if everything is Ok and if I had any issues or complaints, I've never experienced that level of care before. I can honestly state that at each and every service visit I leave knowing and assured my vehicle is safe and everything is within specs because of Smithtown VW's commitment to excellence. Everyone's caring attitude and professionalism is apparent, during my last two service visits I was helped by Stephanie. Stephanie should be noticed by management as the professional she is, Stephanie's troubleshooting skill is phenomenal, during both intake processes, she correctly diagnosed the issues before the mechanics even looked at the vehicle by her drilling down and probing questions. Moreover, Stephanie took the added time to explain everything to me in away that I understood. The simple fact is I drive all those extra miles because I trust my vehicle and my safety to Smithtown Volkswagen, and that simple fact states more than anything I can write. More

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This location is always efficient and available with short wait times, most importantly they are honest and tell me when I don't actually need a specified service short wait times, most importantly they are honest and tell me when I don't actually need a specified service More

by RUSSELLRIDULFO Verified Customer Verified Customer

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I came in for two new tires and when I drove off it felt like I was driving on a cloud. I have been here a few times for service and everyone is very nice. Noah is very helpful. Shout out to Stephanie for g like I was driving on a cloud. I have been here a few times for service and everyone is very nice. Noah is very helpful. Shout out to Stephanie for getting my jokes. More

by Lissypooh Verified Customer Verified Customer

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All of the employees were very professional. The inspection was completed in a timely manner and I was contacted promptly when my vehicle was ready. In addition I was met on arrival and escor The inspection was completed in a timely manner and I was contacted promptly when my vehicle was ready. In addition I was met on arrival and escorted to my vehicle when it was ready. I am very satisfied with my experience at Smithtown VW where I purchased my car in 2021. Although Huntington VW is a bit closer to my home I prefer to maintain my relationship with Snith town VW More

by DJONES4025 Verified Customer Verified Customer

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Sal was great as we are returning customers he had options for us already ready and didn’t waste any of our time. options for us already ready and didn’t waste any of our time. More

by VANSCOYFRANCIS Verified Customer Verified Customer

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dealership is great, but my service advisor for this appointment did not meet my service needs. appointment did not meet my service needs. More

by lakshtak Verified Customer Verified Customer

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dealership is overall, the staff are friendly & some (not all) really go the extra mile for the customers all) really go the extra mile for the customers More

by lakshtak Verified Customer Verified Customer

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